Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CUX
Score 7.5 out of 10
N/A
CUX is a UX Automation tool that helps users to improve conversion, turn frustrated users into happy customers, and build market advantage thanks to pre-analyzing UX and finding the behavioral patterns. Quantifying UX, benchmarks and custom segmentation is offered to help boost a positive customer experience with an app, and increase sales.N/A
Heap
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.
$0
per month
SessionCam (discontinued)
Score 9.0 out of 10
N/A
SessionCam was a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website. Capabilities of the former SessionCam product are now provided by Glassbox, after the late 2020 acquisition.N/A
Pricing
CUX.ioHeapSessionCam (discontinued)
Editions & Modules
No answers on this topic
Free
$0
Up to 10k sessions/month
Growth
Starting at $3,600 annually
Up to 300k sessions/year
Pro
Contact Heap Sales
Custom sessions per month and unlimited projects
Premier
Contact Heap Sales
Custom sessions per month
No answers on this topic
Offerings
Pricing Offerings
CUXHeapSessionCam (discontinued)
Free Trial
NoYesYes
Free/Freemium Version
NoYesNo
Premium Consulting/Integration Services
NoYesYes
Entry-level Setup FeeNo setup feeOptionalOptional
Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.
More Pricing Information
Community Pulse
CUX.ioHeapSessionCam (discontinued)
Considered Multiple Products
CUX

No answer on this topic

Heap
Chose Heap
It seemed Heap was better for our company as it seems it lets us zoom in more on the information we want.
SessionCam (discontinued)

No answer on this topic

Best Alternatives
CUX.ioHeapSessionCam (discontinued)
Small Businesses
Fullstory
Fullstory
Score 9.1 out of 10
Fullstory
Fullstory
Score 9.1 out of 10
Smartlook
Smartlook
Score 8.7 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.9 out of 10
Whatfix
Whatfix
Score 9.9 out of 10
Siteimprove
Siteimprove
Score 9.1 out of 10
Enterprises
Whatfix
Whatfix
Score 9.9 out of 10
Whatfix
Whatfix
Score 9.9 out of 10
Contentsquare
Contentsquare
Score 7.5 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
CUX.ioHeapSessionCam (discontinued)
Likelihood to Recommend
7.5
(2 ratings)
8.5
(232 ratings)
9.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
9.3
(9 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(65 ratings)
-
(0 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
-
(0 ratings)
Performance
-
(0 ratings)
8.4
(61 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(8 ratings)
8.6
(2 ratings)
Implementation Rating
-
(0 ratings)
9.0
(3 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
7.3
(2 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CUX.ioHeapSessionCam (discontinued)
Likelihood to Recommend
cux.io
It's great to have such a tool in your closet as a UX designer or else it's hard to find those pain points. The tool was very helpful in finding weak points at specific sites, collecting data, and presenting it to show the severity of the issue. Additionally, it revealed unnoticed errors and inconsistencies and contributed to quick fixes.
Read full review
Heap
Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
Read full review
Discontinued Products
SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.
Read full review
Pros
cux.io
  • Allows user recordings which enable you to see exactly how features are being used
  • Easy to navigate user interface
  • Strong built-in analysis features that allow the design team to pull and analyze data easily
Read full review
Heap
  • Realtime interactions which are captured automatically is a unique feature which no other product offers.
  • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
  • Detailed customer behaviours can be studied with captured replay sessions
  • Due to all the above points - it helped to improve customer experience
Read full review
Discontinued Products
  • Session replay.
  • Integration with Google Analytics.
  • Struggle score.
Read full review
Cons
cux.io
  • There are a lot of features; it does take some time to understand what is there in order to make the most use of everything
  • Some additional user tutorials might be useful to introduce new users to all the features
  • Data loading can be a bit smoother and faster
Read full review
Heap
  • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
  • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
Read full review
Discontinued Products
  • They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
  • It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.
Read full review
Likelihood to Renew
cux.io
No answers on this topic
Heap
It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
Read full review
Discontinued Products
No answers on this topic
Usability
cux.io
No answers on this topic
Heap
On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
Read full review
Discontinued Products
No answers on this topic
Reliability and Availability
cux.io
No answers on this topic
Heap
I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
Read full review
Discontinued Products
No answers on this topic
Performance
cux.io
No answers on this topic
Heap
Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
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Discontinued Products
No answers on this topic
Support Rating
cux.io
No answers on this topic
Heap
Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
Read full review
Discontinued Products
Very good support and super helpful implementation specialists.
Read full review
Implementation Rating
cux.io
No answers on this topic
Heap
The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
cux.io
CUX.io has a really clean UI that was easy to use and a good fit for what we needed. It combined features that we had from other products and was well-geared towards automating the type of analysis that we were interested in. It also had great customer support that really helped us to get started without any hurdles.
Read full review
Heap
Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
Read full review
Discontinued Products
I have never used any other similar tool and I am happy to say they proved exactly what we need.
Read full review
Scalability
cux.io
No answers on this topic
Heap
The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
Read full review
Discontinued Products
No answers on this topic
Return on Investment
cux.io
  • Decreased the time it takes the organization and team to arrive at user behavior conclusions/insights
  • Decreased the time we needed to spend in order to monitor how new features quantitatively impact user behavior
  • Enabled the organization to make more data-driven decisions
Read full review
Heap
  • It has helped us make decisions on what products to scope for our MVP based on the usage data.
  • It's allowed us to measure success with our beta product.
  • It's helped us view our conversion rates in an easy and usable manner.
Read full review
Discontinued Products
  • Allowed us to improve our website in-house
  • Relatively low cost solution
  • Customer engagement and sales on website increased
Read full review
ScreenShots

Heap Screenshots

Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.

SessionCam (discontinued) Screenshots

Screenshot of Mouse movement heatmap