CUX.io vs. SessionCam (discontinued) vs. Smartlook

It's great to have such a tool in your closet as a UX designer or else it's hard to find those pain points. The tool was very helpful in finding weak points at specific sites, collecting data, and presenting it to show the severity of the issue. Additionally, it revealed unnoticed errors and inconsistencies and contributed to quick fixes.

Incentivized

SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.

Incentivized

Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.

Incentivized

• Allows user recordings which enable you to see exactly how features are being used
• Easy to navigate user interface
• Strong built-in analysis features that allow the design team to pull and analyze data easily

Incentivized

• Session replay.
• Integration with Google Analytics.
• Struggle score.

Incentivized

• Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys.
• Real-time recording provides exceptional insights to our design & engineering teams.
• Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers.

Incentivized

• There are a lot of features; it does take some time to understand what is there in order to make the most use of everything
• Some additional user tutorials might be useful to introduce new users to all the features
• Data loading can be a bit smoother and faster

Incentivized

• They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
• It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.

Incentivized

• I feel nickel and dimed with the events and funnels.
• We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for.
• Recording playback isn't as clean and maneuverable like FullStory.

Incentivized

As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too.

Incentivized

Every page, the tool setup pages and dashboards are built very well, the site structure is perfectly designed and intuitive to use. All functions are well documented and the help sections are really everywhere, you don't have to search for answers, as they are just popped up or max. a click away for your service.

Incentivized

Very good support and super helpful implementation specialists.

Incentivized

Sofia P. is being our point of contact with the issues we faced. I was unsure about how to explain to her what was going on with the recording numbers (the recording has stopped before we were expecting to), but she readily understood and came with a solution for us in the same day. The problem was blocking our developer to test the integration, so it was great to have support so fast that he could continue his work.

Incentivized

CUX.io has a really clean UI that was easy to use and a good fit for what we needed. It combined features that we had from other products and was well-geared towards automating the type of analysis that we were interested in. It also had great customer support that really helped us to get started without any hurdles.

Incentivized

I have never used any other similar tool and I am happy to say they proved exactly what we need.

Incentivized

It has been a year between the time when I last used Hotjar and first started using Smartlook. I would say both tools are more or less equal when it comes to features, the only 2 differences I can think of are - price and customer support. Smartlook is cheaper and has superior customer services. You have the feeling when interacting with them that they genuinely care.

Incentivized

• Decreased the time it takes the organization and team to arrive at user behavior conclusions/insights
• Decreased the time we needed to spend in order to monitor how new features quantitatively impact user behavior
• Enabled the organization to make more data-driven decisions

Incentivized

• Allowed us to improve our website in-house
• Relatively low cost solution
• Customer engagement and sales on website increased

Incentivized

• Smartlook is used by different individuals from different organizations to have insights into different parts of products. It is used as the sole developer of our website as well as marketing campaigns.
• Smartlook has an amazing feature which is tracking the activities of return users.
• It gives reliable and efficient services.

Incentivized