Cvent Event Management vs. Eventzilla

Cvent Event Management is an awesome tool I'd recommend to all event professionals. It's a no brainer for organizations with large event programs, but a bit more complicated for those on the other end of the spectrum. The tools are too robust for orgs who casually run events - you've got to have a structured event program coming into Cvent Event Management. The solutions can help you adopt event best practices, but it's not a magic wand for creating session content, event messaging, or getting buy-in from your leadership team. You've got to have the drive, vision, a really good team behind you to really make this worthwhile.

Incentivized

• Eventzilla is a one-stop shop platform for all your online as well as offline event management needs.
• It helps you set up everything - creating landing pages, managing registrations, forms, attendees, streaming, poll questions, surveys, payments, and event promotion.
• The data can be easily retrieved and exported later.
• The interface however needs a little improvement.

• Event registration - manages different registration types for different programming.
• Audience Segmentation - from sessions to event emails to push notifications, Cvent's audience segmentation saves us so much time.
• Training - Cvent has a vast library of help articles and community questions and answers to help both new and seasoned users.

• Simple event setup.
• Easy to update details and create effective ticketing collateral.

Incentivized

• Growth emphasis seems slanted towards trade shows and events vendor integrations (less so on educational/attendee features)
• Because of rapid incorporation of new functionality, documentation can lag behind the current platform
• Complexity is growing, so the platform requires a significant investment of time and coordination to fully leverage

Incentivized

• Some aspects of the software could be more intuitive - I found that pointing my domain to the Eventzilla landing page was extremely difficult
• It is not easy to get a hold of customer support - It took a significant amount of time for me to get in contact with a support agent

Incentivized

I enjoy the app and what it has to offer. It makes working in events a lot easier! Before I would have to go to our warehouse and print name badges and write out different names if they needed it. Attendees also did not have access to our breakout sessions. Now, I can adjust names onsite and we can allow attendees to access our sessions before the event begins

Incentivized

It takes a bit of work to really understand how the system works and what is connected. But it is worth it to take the time, do the training to learn. Once you get the Ah Ha moment, then everything starts to flow better, and you can see how it will work.

Incentivized

As, stated before, the only thing that I found to be difficult when using this software was pointing an existing domain to the Eventzilla Registration landing page. I followed all of the steps as illustrated and I continued to experience errors when trying to navigate via the domain. I could not get in contact with support and so we chose to use the extremely long Eventzilla domain. This was not a big deal, but it would have been nice to use our own domain that we purchased

Incentivized

It's not very often the platform has switched off or had errors. That only occurs when multiple people are usually in the same events making changes. On our end it usually slows the platform down , not an often occurrence

Incentivized

It works well, integrated into other platforms hasn't cause problems. However saying that it cause other platforms such as iCapture to work slower and slightly glitchy- this has been raised but for now its a put up with it type of issue. This has only recently started happening

Incentivized

The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.

Incentivized

Support is adequate, but sometimes has difficulty grasping all of the pieces of a question. Once, I asked for help with a relatively technical integration that we were using to track event effectiveness, and their answer left me wondering if they even understood that the feature I was asking about even existed in their system.

Incentivized

Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

Incentivized

I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need

Incentivized

It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

Incentivized

There is no other tool that offers the same range of solutions as Cvent, all under one umbrella. With minimal reliance on APIs, client and associate data are more secure, making all stakeholders more comfortable with the software. All other solutions I looked at only solved one piece of the puzzle I was dealing with.

I am not particularly familiar with any event registration / ticketing alternatives. This software was used by my organization when I was hired and it is all I am familiar with!

Incentivized

There are multiple people across our organisation who use CVENT Event Management. They do only use the simple features and thats mainly for registrations, but the simplicity of being able to duplicate events makes life easier for those members. They are able to duplicate events and keep them running smooth and take payments.

Incentivized

• Cvent Event Management has definitely provided great value with our exhibitors. It's a well organized system that they all trust and utilize each year now.
• Cvent Event Management has also provided positive ROI on the app front. Our clients rely on the app to share information and it's saved us a lot of money in paper printing costs!

Incentivized

• We use it for internal events, so mostly our ownemployees join the events. These are usually fun events, so ROI is not expected.
• Most of the times, we are simply organizing recreational events for our employees, so it boosts the morale of the participants to have a proper organized setup for the events they attend.

Incentivized