What users are saying about
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Top Rated
310 Ratings
6 Ratings

Cvent Event Management

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Top Rated
310 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Cvent Event Management

Cvent [Event Management] allows us to do our jobs in one tool, which is huge! We can do everything in one platform. When you have a questions about functionality or changes, there is an entire community that is available to walk you through any process or problem you are having. They give you the ability to ask any question and get simple answers in return that you will understand. Cvent really is a true "community" of users that are there for each other!
Amy Johnston | TrustRadius Reviewer

Regpack

RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And, where and when we do hit speed bumps, RegPack's team has always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.
Arrienne Tyler | TrustRadius Reviewer

Pros

Cvent Event Management

  • Tracking the client journey from invitation through participation and payment.
  • Accepts, tracks, and reports on transactions.
  • Has flexible and attractive event design features.
  • Offers standard and customizable reporting.
  • Gives ways to communicate effectively with a few, some, or all of invited, attended, or canceled event pools.
Anonymous | TrustRadius Reviewer

Regpack

  • Provides e-signature
  • Provides terms and conditions.
  • Easily add multiple sessions with time, date and required paperwork.
Cheryl Holkan | TrustRadius Reviewer

Cons

Cvent Event Management

  • The badge designer is a little clunky and difficult to use.
  • I’d love to see their add-on modules priced differently (flat fees vs. per registration)
  • They’re membership module is only for individual memberships, we have organization based memberships, so we’re not able to use it.
Pamela O'Connor, CMP | TrustRadius Reviewer

Regpack

  • Waitlists - this part of the system doesn’t work like we are used to BUT Regpack is working with us on how to fix it and make it work for us.
  • Payment Method - users can’t change their payment methods on their own.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cvent Event Management

Cvent Event Management 9.8
Based on 18 answers
It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use
Kimberly Norton | TrustRadius Reviewer

Regpack

No score
No answers yet
No answers on this topic

Usability

Cvent Event Management

Cvent Event Management 7.7
Based on 19 answers
The overall usability of Cvent Event Management is extraordinary! Anyone taking a couple of minutes to just play around in the site can figure out the functions and successfully utilize the tools. In addition, there is a suite of help topics and videos for additional assistance.
Anonymous | TrustRadius Reviewer

Regpack

Regpack 7.3
Based on 1 answer
It can be time consuming to start a new project, however it's nice that you can duplicate a project and edit from there. I think that while some of the setup takes a while, once it's running smoothly it's definitely worth the cost and time and will pay for itself quickly.
Cheryl Holkan | TrustRadius Reviewer

Reliability and Availability

Cvent Event Management

Cvent Event Management 7.3
Based on 2 answers
There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times
Anonymous | TrustRadius Reviewer

Regpack

No score
No answers yet
No answers on this topic

Performance

Cvent Event Management

Cvent Event Management 8.2
Based on 2 answers
When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
Anonymous | TrustRadius Reviewer

Regpack

No score
No answers yet
No answers on this topic

Support Rating

Cvent Event Management

Cvent Event Management 8.4
Based on 79 answers
Our account management team has been very supportive and helpful from the start to many years into implementation. They are in constant contact with our builders and our admins about new features, trainings, and solutions to issue which arise especially in integrating with other systems or with developing alternative models
Anonymous | TrustRadius Reviewer

Regpack

Regpack 6.9
Based on 4 answers
There is no way to speak to a human representative, and that sucks. E-mail support is effective but takes 24 hours to respond. That can feel like a L O N G time when there is a problem that needs attention.
Millar, Judson | TrustRadius Reviewer

In-Person Training

Cvent Event Management

Cvent Event Management 8.2
Based on 1 answer
Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
Anonymous | TrustRadius Reviewer

Regpack

No score
No answers yet
No answers on this topic

Online Training

Cvent Event Management

Cvent Event Management 8.2
Based on 1 answer
I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need
Anonymous | TrustRadius Reviewer

Regpack

No score
No answers yet
No answers on this topic

Implementation Rating

Cvent Event Management

Cvent Event Management 7.0
Based on 9 answers
It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
Anonymous | TrustRadius Reviewer

Regpack

No score
No answers yet
No answers on this topic

Alternatives Considered

Cvent Event Management

I have not used another event planning software and am not able to compare them accurately. I have done most of my event planning manually or as a team. Cvent Event Management helps streamline a lot of the process if you are working on a team because everyone who has access to the account can see what information has already been done and it will not be accidentally duplicated.
Anonymous | TrustRadius Reviewer

Regpack

Apart from the fact that RegOnline was discontinued, we have found that RegPack has met all of our needs and certainly exceeded our expectations in customer service. We were particularly pleased with the function that allows us to pre-set payment plans, and then basically forget. This means less human intervention, fewer errors, and happy clients.
Arrienne Tyler | TrustRadius Reviewer

Scalability

Cvent Event Management

Cvent Event Management 9.1
Based on 1 answer
It is a perfect fit no matter how big or small your event is
Anonymous | TrustRadius Reviewer

Regpack

No score
No answers yet
No answers on this topic

Return on Investment

Cvent Event Management

  • It allows us to be ahead of our competitors who do not use Cvent - we have a lot more capabilities using Cvent Event Management.
  • It allows for a more streamlined internal planning process with little room for variations from planner to planner.
Madison Spears | TrustRadius Reviewer

Regpack

  • Time - the staff time has been cut down significantly.
Anonymous | TrustRadius Reviewer

Pricing Details

Cvent Event Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Regpack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$89*

* per admin

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