Cvent Event Management vs Regpack | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 310 reviews and ratings

Score 8.2 out of 10

Based on 6 reviews and ratings

Pros

Tracking the client journey from invitation through participation and payment.
Accepts, tracks, and reports on transactions.
Has flexible and attractive event design features.
Offers standard and customizable reporting.
Gives ways to communicate effectively with a few, some, or all of invited, attended, or canceled event pools.

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Verified User

Team Lead in Other

Non-profit Organization Management Company, 501-1000 employees

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Provides e-signature
Provides terms and conditions.
Easily add multiple sessions with time, date and required paperwork.

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Museum Experience Director

Aerospace Museum of CaliforniaEducation Management, 1-10 employees

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Cons

The badge designer is a little clunky and difficult to use.
I’d love to see their add-on modules priced differently (flat fees vs. per registration)
They’re membership module is only for individual memberships, we have organization based memberships, so we’re not able to use it.

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Pamela O'Connor, CMP

Director of Education & Events

Association for Community LivingMental Health Care, 1-10 employees

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Waitlists - this part of the system doesn’t work like we are used to BUT Regpack is working with us on how to fix it and make it work for us.
Payment Method - users can’t change their payment methods on their own.

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Verified User

Account Manager in Other

Non-profit Organization Management Company, 51-200 employees

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Likelihood to Renew

Cvent Event Management 9.8

Based on 18 answers

It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use

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Kimberly Norton

Senior Internal Communications Specialist

CortlandReal Estate, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Usability

Cvent Event Management 7.7

Based on 19 answers

The overall usability of Cvent Event Management is extraordinary! Anyone taking a couple of minutes to just play around in the site can figure out the functions and successfully utilize the tools. In addition, there is a suite of help topics and videos for additional assistance.

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Verified User

Manager in Sales

Insurance Company, 10,001+ employees

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Regpack 7.3

Based on 1 answer

It can be time consuming to start a new project, however it's nice that you can duplicate a project and edit from there. I think that while some of the setup takes a while, once it's running smoothly it's definitely worth the cost and time and will pay for itself quickly.

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Museum Experience Director

Aerospace Museum of CaliforniaEducation Management, 1-10 employees

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Reliability and Availability

Cvent Event Management 7.3

Based on 2 answers

There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times

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Verified User

Supervisor in Other

Hospitality Company, 201-500 employees

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No score

No answers yet

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Performance

Cvent Event Management 8.2

Based on 2 answers

When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline

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Verified User

Supervisor in Other

Hospitality Company, 201-500 employees

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No score

No answers yet

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Support Rating

Cvent Event Management 8.4

Based on 79 answers

Our account management team has been very supportive and helpful from the start to many years into implementation. They are in constant contact with our builders and our admins about new features, trainings, and solutions to issue which arise especially in integrating with other systems or with developing alternative models

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Verified User

Employee in Other

Education Management Company, 501-1000 employees

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Regpack 6.9

Based on 4 answers

There is no way to speak to a human representative, and that sucks. E-mail support is effective but takes 24 hours to respond. That can feel like a L O N G time when there is a problem that needs attention.

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Owner

Stone Mountain AdventuresRecreational Facilities & Services, 11-50 employees

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In-Person Training

Cvent Event Management 8.2

Based on 1 answer

Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

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Verified User

Supervisor in Other

Hospitality Company, 201-500 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Online Training

Cvent Event Management 8.2

Based on 1 answer

I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need

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Verified User

Supervisor in Other

Hospitality Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Cvent Event Management 7.0

Based on 9 answers

It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

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Verified User

Administrator in Other

Accounting Company, 10,001+ employees

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No score

No answers yet

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Alternatives Considered

I have not used another event planning software and am not able to compare them accurately. I have done most of my event planning manually or as a team. Cvent Event Management helps streamline a lot of the process if you are working on a team because everyone who has access to the account can see what information has already been done and it will not be accidentally duplicated.

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Verified User

Employee in Customer Service

Military Company, 11-50 employees

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Apart from the fact that RegOnline was discontinued, we have found that RegPack has met all of our needs and certainly exceeded our expectations in customer service. We were particularly pleased with the function that allows us to pre-set payment plans, and then basically forget. This means less human intervention, fewer errors, and happy clients.

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Program Manager, Europe

Austral Education GroupEducation Management, 51-200 employees

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Scalability

Cvent Event Management 9.1

Based on 1 answer

It is a perfect fit no matter how big or small your event is

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Verified User

Supervisor in Other

Hospitality Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Return on Investment

It allows us to be ahead of our competitors who do not use Cvent - we have a lot more capabilities using Cvent Event Management.
It allows for a more streamlined internal planning process with little room for variations from planner to planner.

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Meeting Planner

Infinix Global Meetings & Events / Rx Worldwide Meetings, Inc.Events Services, 11-50 employees

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Time - the staff time has been cut down significantly.

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Verified User

Account Manager in Other

Non-profit Organization Management Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

Required

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

$89*

* per admin

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