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Top Rated
309 Ratings
107 Ratings
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Score 8.1 out of 100

LogMeIn Rescue

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Top Rated
309 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn is very solid - a much better tool than many of the 'free' offerings. Worth the cost for sure. If I had to talk about what they could be doing better I guess I would talk about the confusion of LogMeIn vs GoToAssist - which is the same thing but still branded differently... should all be one single product now. I would also go back to the iPhone issue and hope that someday they can work it out with Apple to have full-screen visibility and interaction for iPhone users.
iain Stephen | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
LogMeIn Rescue
8.5
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
LogMeIn Rescue
9.2
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
LogMeIn Rescue
8.8
Instant message
SolarWinds Dameware Remote Support (DRS)
8.7
LogMeIn Rescue
8.3
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
LogMeIn Rescue
9.2
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.0
LogMeIn Rescue
8.8
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.0
LogMeIn Rescue
9.0
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
LogMeIn Rescue
7.3
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
LogMeIn Rescue
9.2
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.3
LogMeIn Rescue
9.1
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.4
LogMeIn Rescue
7.5
Session record
SolarWinds Dameware Remote Support (DRS)
8.5
LogMeIn Rescue
8.4
Annotations
SolarWinds Dameware Remote Support (DRS)
7.8
LogMeIn Rescue
8.2
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.7
LogMeIn Rescue
7.9
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.6
LogMeIn Rescue
8.8

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

LogMeIn Rescue

  • LogMeIn Rescue allows to see and access areas that are not available using Microsoft Teams.
  • LogMeIn Rescue allows to see and access areas that are not available using Zoom.
  • LogMeIn Rescue allows to quickly and easily obtain background information about a computer such as processes currently running, list of installed software, computer specs, etc.
  • LogMeIn Rescue provides a built-in secure file transfer client.
Anonymous | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

LogMeIn Rescue

  • Timeouts - LogMeIn has a very short timeout period when it detects no activity. This can make it difficult to balance between multiple tasks.
  • No user side requests can be made. I would love to implement a solution that allows an end-user to request a remote session that a technician can then accept rather than only allowing the technician to initiate.
  • Email follow-ups to end-users would be nice. If they shared the technician name and remote desktop time stamps that could help them in case they need to file time exceptions or track time with their leadership.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 5.7
Based on 16 answers
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
Eric and Candace Strickler | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 8.1
Based on 18 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
Log me in has never failed me
Anonymous | TrustRadius Reviewer

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
no complaints
Anonymous | TrustRadius Reviewer

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 7.4
Based on 40 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

LogMeIn Rescue

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

LogMeIn Rescue

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 2 answers
Make sure you have your LogMeIn Rescue account sign in details handy when installing on multiple support systems.
Michael Craven | TrustRadius Reviewer

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This isnt to say that LogMeIn isnt great for what it is. I just dont think it was built for in depth management like that. LogMeIn is a great solution for any company trying to streamline their remote management.
Anonymous | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
it's perfect
Anonymous | TrustRadius Reviewer

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

LogMeIn Rescue

  • It allows each tech to handle more issues with less time spent on travel.
  • It allows each customer to have immediate assistance to take care of the issue without having to pick up and bring the laptop in to the support center.
  • The cost savings of travel time alone adds up very quickly.
Matt Ebert | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

LogMeIn Rescue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.1
LogMeIn Rescue
8.1

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
LogMeIn Rescue
5.7

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
LogMeIn Rescue
8.1

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
LogMeIn Rescue
9.1

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
LogMeIn Rescue
9.1

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
LogMeIn Rescue
7.4

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
LogMeIn Rescue

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
LogMeIn Rescue

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
LogMeIn Rescue
6.4

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
LogMeIn Rescue
9.1

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