107 Ratings
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Score 8.1 out of 100
39 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

Well suited: 1) If you need to have the inventory details about your computers and servers, no matter if they are in or out of the office. 2) If you need to provide remote support to your end-users or inclusive to your end customers because there is an MSP version. 3) If you need to automate preventive maintenance to your computers and servers and keep them up to date Less appropriate: 1) If you need to deploy the whole operating system remotely, there are still some flaws, and is not so fast. 2) If you need to keep all control from the mobile app, as of now that is not possible because not all the modules are added in the mobile app. 3) If you need to block the USB ports on Mac or Linux machines because that feature is only available for Windows.
Gerardo Varillas | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
ManageEngine Desktop Central
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
ManageEngine Desktop Central
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
ManageEngine Desktop Central
Instant message
SolarWinds Dameware Remote Support (DRS)
8.7
ManageEngine Desktop Central
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
ManageEngine Desktop Central
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.0
ManageEngine Desktop Central
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.0
ManageEngine Desktop Central
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
ManageEngine Desktop Central
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
ManageEngine Desktop Central
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.3
ManageEngine Desktop Central
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.4
ManageEngine Desktop Central
Session record
SolarWinds Dameware Remote Support (DRS)
8.5
ManageEngine Desktop Central
Annotations
SolarWinds Dameware Remote Support (DRS)
7.8
ManageEngine Desktop Central
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.7
ManageEngine Desktop Central
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.6
ManageEngine Desktop Central

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

ManageEngine Desktop Central

  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
Anonymous | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

ManageEngine Desktop Central

  • Sometimes it will report that systems are missing patches when they are really not.
  • I wish it was able to pull warranty details for computers directly instead of having to enter manually.
Ray Koch | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 9.0
Based on 1 answer
Responds well to basic needs:1. Update2. Image/Re-image endpoints3. Mass deployment4. Pop-Up communications
Anonymous | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 7 answers
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
Ray Koch | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.
Neil Johnson | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

ManageEngine Desktop Central

  • The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
  • No negative impact on ROI.
Steve P | TrustRadius Reviewer

Screenshots

ManageEngine Desktop Central

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ManageEngine Desktop Central Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.1
ManageEngine Desktop Central
8.6

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
ManageEngine Desktop Central
6.0

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
ManageEngine Desktop Central
9.0

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
ManageEngine Desktop Central

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
ManageEngine Desktop Central

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
ManageEngine Desktop Central
8.0

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
ManageEngine Desktop Central

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
ManageEngine Desktop Central

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
ManageEngine Desktop Central

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
ManageEngine Desktop Central

Add comparison