SolarWinds Dameware Remote Support (DRS) vs ManageEngine Desktop Central | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 107 reviews and ratings

Score 8.5 out of 10

Based on 39 reviews and ratings

Feature Rating Comparison

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

DameWare has been a very reliable solution for remote support for out team.
With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.

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Verified User

Technician in Information Technology

Higher Education Company, 5001-10,000 employees

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Cons

Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
When the toolbar gets minimized it can be difficult to get it restored.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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Sometimes it will report that systems are missing patches when they are really not.
I wish it was able to pull warranty details for computers directly instead of having to enter manually.

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Company Owner

Groundswell ProductionsComputer & Network Security, 1-10 employees

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Likelihood to Renew

SolarWinds Dameware Remote Support (DRS) 9.5

Based on 11 answers

This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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ManageEngine Desktop Central 6.0

Based on 1 answer

The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.

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Verified User

Professional in Information Technology

Computer Software Company, 501-1000 employees

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Usability

SolarWinds Dameware Remote Support (DRS) 9.9

Based on 9 answers

Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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ManageEngine Desktop Central 9.0

Based on 1 answer

Responds well to basic needs:1. Update2. Image/Re-image endpoints3. Mass deployment4. Pop-Up communications

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Verified User

Professional in Information Technology

Financial Services Company, 501-1000 employees

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Reliability and Availability

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 2 answers

Yes, always available.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS) 8.5

Based on 4 answers

The application always seems responsive to me

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS) 8.9

Based on 16 answers

I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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ManageEngine Desktop Central 8.0

Based on 7 answers

They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!

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Company Owner

Groundswell ProductionsComputer & Network Security, 1-10 employees

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In-Person Training

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 1 answer

It was excellent

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 1 answer

The videos were more than sufficient to learn the product

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 21 answers

It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.

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Verified User

Director in Information Technology

Medical Practice Company, 51-200 employees

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We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.

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CIO (Chief Information Officer)

UK Flooring Direct Ltd.Consumer Goods, 501-1000 employees

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Scalability

SolarWinds Dameware Remote Support (DRS) 8.0

Based on 2 answers

You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Return on Investment

DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.

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System Administrator

reBoot IT LLCInformation Technology and Services, 1-10 employees

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The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
No negative impact on ROI.

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IT LAN Administrator

Information Services FirmInformation Services, 51-200 employees

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Screenshots

See All (4) SolarWinds Dameware Remote Support (DRS) Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition

Dameware Remote Support	$388¹
Dameware Mini Remote Control	$276²

per technician, unlimited end-users
per technician, unlimited end users

Additional Pricing Details

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ManageEngine Desktop Central Editions & Modules

—

Additional Pricing Details

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Rating Summary

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

SolarWinds Dameware Remote Support (DRS)

ManageEngine Desktop Central

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