SolarWinds Dameware Remote Support (DRS) vs. ManageEngine Endpoint Central

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SolarWinds Dameware Remote Support (DRS)
Score 7.5 out of 10
N/A
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$520
one-time fee
ManageEngine Endpoint Central
Score 9.1 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
$795
per year per user
Pricing
SolarWinds Dameware Remote Support (DRS)ManageEngine Endpoint Central
Editions & Modules
Dameware Mini Remote Control
$370
one-time fee
Dameware Remote Support
$520
one-time fee
No answers on this topic
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)ManageEngine Endpoint Central
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
More Pricing Information
Community Pulse
SolarWinds Dameware Remote Support (DRS)ManageEngine Endpoint Central
Considered Both Products
SolarWinds Dameware Remote Support (DRS)
Chose SolarWinds Dameware Remote Support (DRS)
We choose Dameware due to its price and ease of use while also providing security around the product.
ManageEngine Endpoint Central

No answer on this topic

Features
SolarWinds Dameware Remote Support (DRS)ManageEngine Endpoint Central
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
8.6
65 Ratings
7% above category average
ManageEngine Endpoint Central
-
Ratings
Screen sharing10.053 Ratings00 Ratings
File transfer10.050 Ratings00 Ratings
Instant message8.347 Ratings00 Ratings
Secure remote access with Smart Card authentication8.716 Ratings00 Ratings
Access to sleeping/powered-off computers9.035 Ratings00 Ratings
Over-the-Internet remote session8.548 Ratings00 Ratings
Initiate remote control from mobile9.025 Ratings00 Ratings
Remote management of servers & workstations9.158 Ratings00 Ratings
Remote Active Directory® management7.239 Ratings00 Ratings
Centralized management dashboard8.238 Ratings00 Ratings
Session record8.55 Ratings00 Ratings
Annotations7.94 Ratings00 Ratings
Monitoring and Alerts8.75 Ratings00 Ratings
Multi-platform remote control7.131 Ratings00 Ratings
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User Ratings
SolarWinds Dameware Remote Support (DRS)ManageEngine Endpoint Central
Likelihood to Recommend
8.3
(66 ratings)
9.1
(68 ratings)
Likelihood to Renew
9.0
(13 ratings)
8.8
(7 ratings)
Usability
9.0
(10 ratings)
9.1
(28 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.5
(2 ratings)
-
(0 ratings)
Support Rating
5.0
(9 ratings)
7.9
(7 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
5.0
(8 ratings)
9.1
(1 ratings)
Configurability
9.5
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.8
(1 ratings)
Ease of integration
9.5
(2 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
1.8
(1 ratings)
Vendor post-sale
9.5
(2 ratings)
1.8
(1 ratings)
Vendor pre-sale
9.5
(2 ratings)
1.8
(1 ratings)
User Testimonials
SolarWinds Dameware Remote Support (DRS)ManageEngine Endpoint Central
Likelihood to Recommend
SolarWinds
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
If an organization seeks an asset management tool with features like asset inventory, software inventory, and hardware inventory, ManageEngine Endpoint Central is a suitable choice. However, if the requirement extends to replacing tools such as a service desk, ManageEngine Endpoint Central may not fulfill this need. While it excels in asset management capabilities, it lacks the functionality to serve as a comprehensive service desk replacement, making it essential to evaluate specific requirements before selection.
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Pros
SolarWinds
  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • product support - the technicians at ManageEngine Endpoint Central are very knowledgeable when it comes to the system- I have never had an issue not fixed promptly by them
  • The OS deployment tool saves us a significant amount of time and man hours in deploying machines- from manual setups taking 1-2 hours to complete per device, to 6 minutes each, is all the proof you need
  • Being able to remotely and silently install packages of software e.g Foxit PDF viewer, means we can instantly give hundreds or even thousands of machines a piece of software that before using EC, would have taken weeks to do, even with multiple technicians
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Cons
SolarWinds
  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The tables for the query reports could be catalogued online so we can more easily write out own query reports, without needing to contact support.
  • Linux and MacOS application patching needs improvement.
  • The API needs some more data we can retrieve, e.g. allow us to query all Custom Groups, which devices are in the groups, and which patching policies apply to those groups
  • The patching could use a calendar-style view, showing which devices or groups are due to patch on which days
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Likelihood to Renew
SolarWinds
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
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Usability
SolarWinds
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
The user interface is clear and well organised. Having spent over 3 years using this, I can find anything I need and this assists me in my role. One feature that I use a lot is deployment policies. This helps me pick a more precise time to install patches. I struggle to do this in Intune.
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Reliability and Availability
SolarWinds
Yes, always available.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Performance
SolarWinds
The application always seems responsive to me
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Support Rating
SolarWinds
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
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In-Person Training
SolarWinds
It was excellent
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Online Training
SolarWinds
The videos were more than sufficient to learn the product
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Implementation Rating
SolarWinds
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Alternatives Considered
SolarWinds
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine Endpoint Central has a lot more features like remote connection and patching and perfomed better for us in testing compared to other software. Endpoint Central does cost a lot of money but if you utilise all the features is it good value for money. It does the job of multiple pieces of software.
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Scalability
SolarWinds
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Return on Investment
SolarWinds
  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Our security posture is easy to see and act upon as you have a single place to look at all machines vulnerabilities. This helps us when it comes to security audits as we are able to demonstrate the value of the application.
  • Remote support is inbuilt and easy to use as you can just hop onto any agented machine and control it directly without asking for codes or getting people to visit a specific website.
  • We were able to mass install various applications to client machines over the years and the time and cost saved by not having to visit remote machines in different countries has proved invaluable.
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ScreenShots

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

ManageEngine Endpoint Central Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of