What users are saying about
SolarWinds Dameware Remote Support (DRS)
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120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 120 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 32 reviews and ratings
Feature Set Ratings
- SolarWinds Dameware Remote Everywhere (DRE) ranks higher in 1 feature set: Remote Administration
Remote Administration
8.2
SolarWinds Dameware Remote Support (DRS)
82%
8.3
SolarWinds Dameware Remote Everywhere (DRE)
83%
SolarWinds Dameware Remote Support (DRS) ranks higher in 10/14 features
SolarWinds Dameware Remote Support (DRS) ranks higher in 10/14 features
Screen sharing
10.0
100%
53 Ratings
9.2
92%
12 Ratings
File transfer
10.0
100%
50 Ratings
9.0
90%
12 Ratings
Instant message
6.9
69%
46 Ratings
8.0
80%
11 Ratings
Secure remote access with Smart Card authentication
6.3
63%
15 Ratings
N/A
0 Ratings
Access to sleeping/powered-off computers
9.0
90%
35 Ratings
8.0
80%
8 Ratings
Over-the-Internet remote session
7.3
73%
47 Ratings
8.9
89%
12 Ratings
Initiate remote control from mobile
9.0
90%
25 Ratings
8.8
88%
8 Ratings
Remote management of servers & workstations
9.4
94%
57 Ratings
9.2
92%
11 Ratings
Remote Active Directory® management
6.8
68%
39 Ratings
N/A
0 Ratings
Centralized management dashboard
8.1
81%
38 Ratings
9.0
90%
11 Ratings
Session record
8.5
85%
5 Ratings
7.2
72%
8 Ratings
Annotations
7.9
79%
4 Ratings
5.9
59%
5 Ratings
Monitoring and Alerts
8.7
87%
5 Ratings
8.2
82%
8 Ratings
Multi-platform remote control
7.2
72%
31 Ratings
7.8
78%
9 Ratings
Attribute Ratings
- SolarWinds Dameware Remote Support (DRS) is rated higher in 1 area: Likelihood to Recommend
- SolarWinds Dameware Remote Everywhere (DRE) is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.2
SolarWinds Dameware Remote Support (DRS)
92%
65 Ratings
8.4
SolarWinds Dameware Remote Everywhere (DRE)
84%
12 Ratings
Likelihood to Renew
9.0
SolarWinds Dameware Remote Support (DRS)
90%
13 Ratings
SolarWinds Dameware Remote Everywhere (DRE)
N/A
0 Ratings
Usability
9.0
SolarWinds Dameware Remote Support (DRS)
90%
10 Ratings
SolarWinds Dameware Remote Everywhere (DRE)
N/A
0 Ratings
Availability
9.0
SolarWinds Dameware Remote Support (DRS)
90%
2 Ratings
SolarWinds Dameware Remote Everywhere (DRE)
N/A
0 Ratings
Performance
8.5
SolarWinds Dameware Remote Support (DRS)
85%
4 Ratings
SolarWinds Dameware Remote Everywhere (DRE)
N/A
0 Ratings
Support Rating
5.0
SolarWinds Dameware Remote Support (DRS)
50%
17 Ratings
7.9
SolarWinds Dameware Remote Everywhere (DRE)
79%
13 Ratings
In-Person Training
9.0
SolarWinds Dameware Remote Support (DRS)
90%
1 Rating
SolarWinds Dameware Remote Everywhere (DRE)
N/A
0 Ratings
Online Training
9.0
SolarWinds Dameware Remote Support (DRS)
90%
1 Rating
SolarWinds Dameware Remote Everywhere (DRE)
N/A
0 Ratings
Implementation Rating
5.0
SolarWinds Dameware Remote Support (DRS)
50%
22 Ratings
SolarWinds Dameware Remote Everywhere (DRE)
N/A
0 Ratings
Product Scalability
8.0
SolarWinds Dameware Remote Support (DRS)
80%
2 Ratings
SolarWinds Dameware Remote Everywhere (DRE)
N/A
0 Ratings
Likelihood to Recommend
SolarWinds Dameware Remote Support (DRS)
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
UC Manager
T. D. WilliamsonOil & Energy, 1001-5000 employees
SolarWinds Dameware Remote Everywhere (DRE)
I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation.It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
IT Manager
LinemasterMachinery, 51-200 employees
Pros
SolarWinds Dameware Remote Support (DRS)
- Troubleshooting computers remotely without the need for the user to even be around.
- Install software that needs to be installed manually without having to travel.
- Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Systems Developer
Ottawa Police ServiceLaw Enforcement, 1001-5000 employees
SolarWinds Dameware Remote Everywhere (DRE)
- The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
- The methods of deployment are nice and easily managed through GPO.
- The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
IT Manager
LinemasterMachinery, 51-200 employees
Cons
SolarWinds Dameware Remote Support (DRS)
- It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
- DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.

Verified User
Employee in Information Technology
Airlines/Aviation Company, 201-500 employeesSolarWinds Dameware Remote Everywhere (DRE)
- Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
- Offering a branded version of the client/agent would be a nice touch for businesses
- A web-only version of the technician console for remote support would be a nice feature

Verified User
Manager in Information Technology
Computer Networking Company, 1-10 employeesPricing Details
SolarWinds Dameware Remote Support (DRS)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$276 per technician, unlimited end users
SolarWinds Dameware Remote Support (DRS) Editions & Modules
Edition
Dameware Remote Support | $3881 |
---|---|
Dameware Mini Remote Control | $2762 |
- per technician, unlimited end-users
- per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.SolarWinds Dameware Remote Everywhere (DRE)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SolarWinds Dameware Remote Everywhere (DRE) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 13 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
IT Systems Support/Engineer
News, Press & GazetteBroadcast Media, 501-1000 employees
SolarWinds Dameware Remote Everywhere (DRE)
No score
No answers yet
No answers on this topic
Usability
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 10 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
IT Director
Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees
SolarWinds Dameware Remote Everywhere (DRE)
No score
No answers yet
No answers on this topic
Reliability and Availability
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 201-500 employeesSolarWinds Dameware Remote Everywhere (DRE)
No score
No answers yet
No answers on this topic
Performance
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
IT Manager
St. Joseph SchoolEducation Management, 11-50 employees
SolarWinds Dameware Remote Everywhere (DRE)
No score
No answers yet
No answers on this topic
Support Rating
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 5.0
Based on 17 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Program Analyst
Autocam CorporationAutomotive, 1001-5000 employees
SolarWinds Dameware Remote Everywhere (DRE)
SolarWinds Dameware Remote Everywhere (DRE) 7.9
Based on 13 answers
SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward.The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.

Verified User
C-Level Executive in Information Technology
Government Administration Company, 51-200 employeesIn-Person Training
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
IT Manager
St. Joseph SchoolEducation Management, 11-50 employees
SolarWinds Dameware Remote Everywhere (DRE)
No score
No answers yet
No answers on this topic
Online Training
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
IT Manager
St. Joseph SchoolEducation Management, 11-50 employees
SolarWinds Dameware Remote Everywhere (DRE)
No score
No answers yet
No answers on this topic
Implementation Rating
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 5.0
Based on 22 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
IT Director
Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees
SolarWinds Dameware Remote Everywhere (DRE)
No score
No answers yet
No answers on this topic
Alternatives Considered
SolarWinds Dameware Remote Support (DRS)
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.

Verified User
Director in Information Technology
Medical Practice Company, 51-200 employeesSolarWinds Dameware Remote Everywhere (DRE)
Dameware DRE is a powerhouse tool that in my opinion blows these other products out of the water. Each of these competitors offer great services but at a cost as they require multiple subscriptions or a pay to upgrade to the latest version (TeamViewer). DRE is a simple "one stop shop" where everything you need is readily at your fingertips.

Verified User
Manager in Information Technology
Computer Networking Company, 1-10 employeesScalability
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 201-500 employeesSolarWinds Dameware Remote Everywhere (DRE)
No score
No answers yet
No answers on this topic
Return on Investment
SolarWinds Dameware Remote Support (DRS)
- DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
- Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
- First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
System Administrator
reBoot IT LLCInformation Technology and Services, 1-10 employees
SolarWinds Dameware Remote Everywhere (DRE)
- seamless installation of MSI or EXE
- No Codes to enter when installing agent
- Agent automatically connects to cloud dashboard
- our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
Infrastructure Engineer
RiekePackaging & Containers, 1001-5000 employees