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120 Ratings

SolarWinds Dameware Remote Support (DRS)

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120 Ratings
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Score 8.6 out of 100
32 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • SolarWinds Dameware Remote Everywhere (DRE) ranks higher in 1 feature set: Remote Administration

Remote Administration

8.2

SolarWinds Dameware Remote Support (DRS)

82%
8.3

SolarWinds Dameware Remote Everywhere (DRE)

83%
SolarWinds Dameware Remote Support (DRS) ranks higher in 10/14 features

Screen sharing

10.0
100%
53 Ratings
9.2
92%
12 Ratings

File transfer

10.0
100%
50 Ratings
9.0
90%
12 Ratings

Instant message

6.9
69%
46 Ratings
8.0
80%
11 Ratings

Secure remote access with Smart Card authentication

6.3
63%
15 Ratings
N/A
0 Ratings

Access to sleeping/powered-off computers

9.0
90%
35 Ratings
8.0
80%
8 Ratings

Over-the-Internet remote session

7.3
73%
47 Ratings
8.9
89%
12 Ratings

Initiate remote control from mobile

9.0
90%
25 Ratings
8.8
88%
8 Ratings

Remote management of servers & workstations

9.4
94%
57 Ratings
9.2
92%
11 Ratings

Remote Active Directory® management

6.8
68%
39 Ratings
N/A
0 Ratings

Centralized management dashboard

8.1
81%
38 Ratings
9.0
90%
11 Ratings

Session record

8.5
85%
5 Ratings
7.2
72%
8 Ratings

Annotations

7.9
79%
4 Ratings
5.9
59%
5 Ratings

Monitoring and Alerts

8.7
87%
5 Ratings
8.2
82%
8 Ratings

Multi-platform remote control

7.2
72%
31 Ratings
7.8
78%
9 Ratings

Attribute Ratings

  • SolarWinds Dameware Remote Support (DRS) is rated higher in 1 area: Likelihood to Recommend
  • SolarWinds Dameware Remote Everywhere (DRE) is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.2

SolarWinds Dameware Remote Support (DRS)

92%
65 Ratings
8.4

SolarWinds Dameware Remote Everywhere (DRE)

84%
12 Ratings

Likelihood to Renew

9.0

SolarWinds Dameware Remote Support (DRS)

90%
13 Ratings

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Usability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
10 Ratings

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Availability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
2 Ratings

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Performance

8.5

SolarWinds Dameware Remote Support (DRS)

85%
4 Ratings

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Support Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
17 Ratings
7.9

SolarWinds Dameware Remote Everywhere (DRE)

79%
13 Ratings

In-Person Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Online Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Implementation Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
22 Ratings

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Product Scalability

8.0

SolarWinds Dameware Remote Support (DRS)

80%
2 Ratings

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
Jacob Bradley | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation.It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
Billy Votta | TrustRadius Reviewer

Pros

SolarWinds Dameware Remote Support (DRS)

  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Daniel Cogny | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
  • The methods of deployment are nice and easily managed through GPO.
  • The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
Billy Votta | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
  • Offering a branded version of the client/agent would be a nice touch for businesses
  • A web-only version of the technician console for remote support would be a nice feature
Anonymous | TrustRadius Reviewer

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$276 per technician, unlimited end users

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

SolarWinds Dameware Remote Everywhere (DRE)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SolarWinds Dameware Remote Everywhere (DRE) Editions & Modules

Additional Pricing Details

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 13 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 10 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 17 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere (DRE) 7.9
Based on 13 answers
SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward.The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
Anonymous | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 22 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

Dameware DRE is a powerhouse tool that in my opinion blows these other products out of the water. Each of these competitors offer great services but at a cost as they require multiple subscriptions or a pay to upgrade to the latest version (TeamViewer). DRE is a simple "one stop shop" where everything you need is readily at your fingertips.
Anonymous | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • seamless installation of MSI or EXE
  • No Codes to enter when installing agent
  • Agent automatically connects to cloud dashboard
  • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
Brent Carteaux | TrustRadius Reviewer

Screenshots

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