Likelihood to Recommend DataDog Is well suited to all of the Infrastructure Monitoring Solutions, DB monitoring, and other Network monitoring also. It's not well suited because it cannot give perfect Infrastructure recommendations for our use case but also For example: If we are using AWS DB to monitor performance insights then Datadog is less effective there because AWS gives very niche recommendations.
Read full review It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
Read full review Pros APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair. Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done. Lightweight agent on hosts Read full review ignio handles 100+ use cases covering the entire organization including applications and infrastructure. Centralize the dashboard to view and executed the health of systems in our environment. It handles CA services desk Incidents and requests. Using automated tools with power shell scripts. ignio event management helps the organization to manage the alerts well and make an informed decision. Read full review Cons We had a couple "integrations" that had some issues during setup, but Support addressed them very quickly Unnecessary alerts about DataDog components...by the time I see them, they're almost always also fixed I wish there was a DataDog mobile app that would have dedicated alerts (configurable per alert to override Do Not Disturb setting) instead of relying on emails notifications that could be overlooked in the midst of many incoming emails around the same time. Read full review There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks. The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning. These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time. Read full review Likelihood to Renew It is a very good product and it helps our organization.
Read full review Usability The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
Read full review ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.
Read full review Reliability and Availability Read full review Performance We had performance issues in older version butterfly. But the new version cheetah is simply amazing
Read full review Support Rating The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
Read full review We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail
Read full review In-Person Training Implementation team has provided necessary training & enablement.
Read full review Online Training Online training materials are shared by the implementation team and it was good.
Read full review Implementation Rating I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
Read full review Alternatives Considered We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
Read full review Self HEAL OOB Capabilites
Read full review Scalability Quite Scalable!
Read full review Return on Investment Visibility into website issues and performance problems has improved our company communication. Handling and detecting site issues faster has improved customer satisfaction and retention. Configuration of the Datadog site can take a bit of time and we lost a bit of developer time during that process. Read full review ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests. ignio has increased our alert coverage by over 60%. Read full review ScreenShots