What users are saying about
171 Ratings
Top Rated
14 Ratings
171 Ratings
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Score 8.4 out of 100
Top Rated
14 Ratings
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Score 9.3 out of 100

Attribute Ratings

  • Datadog is rated higher in 2 areas: Likelihood to Recommend, Usability
  • ignio AIOps is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.8

Datadog

98%
19 Ratings
9.5

ignio AIOps

95%
13 Ratings

Likelihood to Renew

Datadog

N/A
0 Ratings
9.6

ignio AIOps

96%
4 Ratings

Usability

10.0

Datadog

100%
1 Rating
9.0

ignio AIOps

90%
12 Ratings

Availability

Datadog

N/A
0 Ratings
9.2

ignio AIOps

92%
3 Ratings

Performance

Datadog

N/A
0 Ratings
8.9

ignio AIOps

89%
3 Ratings

Support Rating

8.9

Datadog

89%
10 Ratings
9.3

ignio AIOps

93%
12 Ratings

In-Person Training

Datadog

N/A
0 Ratings
9.1

ignio AIOps

91%
1 Rating

Online Training

Datadog

N/A
0 Ratings
8.2

ignio AIOps

82%
2 Ratings

Implementation Rating

Datadog

N/A
0 Ratings
9.6

ignio AIOps

96%
4 Ratings

Configurability

Datadog

N/A
0 Ratings
9.4

ignio AIOps

94%
3 Ratings

Ease of integration

Datadog

N/A
0 Ratings
8.9

ignio AIOps

89%
3 Ratings

Product Scalability

Datadog

N/A
0 Ratings
9.2

ignio AIOps

92%
3 Ratings

Vendor post-sale

Datadog

N/A
0 Ratings
9.4

ignio AIOps

94%
3 Ratings

Vendor pre-sale

Datadog

N/A
0 Ratings
7.9

ignio AIOps

79%
3 Ratings

Likelihood to Recommend

Datadog

Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.
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Digitate

It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
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Pros

Datadog

  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts
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Digitate

  • ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
  • Centralize the dashboard to view and executed the health of systems in our environment.
  • It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
  • ignio event management helps the organization to manage the alerts well and make an informed decision.
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Cons

Datadog

  • User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
  • Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
  • Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.
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Digitate

  • There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
  • The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
  • These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.
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Pricing Details

Datadog

Starting Price

$0 Up to 5 hosts

Editions & Modules

Datadog editions and modules pricing
EditionModules
Free$01
Standard$15/host2
EnterpriseCustom3
Infrastructure$15.004
Log Management$1.275
APM$31.006

Footnotes

  1. Up to 5 hosts
  2. Up to 500 hosts
  3. 500+ hosts
  4. Per Host Per Month
  5. Per Million Log Events
  6. Per Host Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

ignio AIOps

Starting Price

Editions & Modules

ignio AIOps editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Datadog

    No answers on this topic

    Digitate

    It is a very good product and it helps our organization.
    Read full review

    Usability

    Datadog

    The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
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    Digitate

    ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.
    Read full review

    Reliability and Availability

    Datadog

    No answers on this topic

    Digitate

    It was up than Dynatrace
    Read full review

    Performance

    Datadog

    No answers on this topic

    Digitate

    We had performance issues in older version butterfly. But the new version cheetah is simply amazing
    Read full review

    Support Rating

    Datadog

    The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
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    Digitate

    We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail
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    In-Person Training

    Datadog

    No answers on this topic

    Digitate

    Implementation team has provided necessary training & enablement.
    Read full review

    Online Training

    Datadog

    No answers on this topic

    Digitate

    Online training materials are shared by the implementation team and it was good.
    Read full review

    Implementation Rating

    Datadog

    No answers on this topic

    Digitate

    I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
    Read full review

    Alternatives Considered

    Datadog

    We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
    Read full review

    Digitate

    Self HEAL OOB Capabilites
    Read full review

    Scalability

    Datadog

    No answers on this topic

    Digitate

    Quite Scalable!
    Read full review

    Return on Investment

    Datadog

    • One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
    • Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time
    Read full review

    Digitate

    • ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
    • ignio has increased our alert coverage by over 60%.
    Read full review

    Screenshots

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