What users are saying about
82 Ratings
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Top Rated
251 Ratings
82 Ratings
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Score 8.2 out of 100

ScienceLogic SL1

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Top Rated
251 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Datto SIRIS

Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.
Adam Friedli | TrustRadius Reviewer

ScienceLogic SL1

I have been working with monitoring solutions for 20 years and ScienceLogic is, in my opinion, the best tool. It covers all the functionality you would expect in a monitoring and performance managing tool and does it as well as any other tool and in many cases better than competitive products. On top of that functionality, SL offers a highly configurable automation platform whereby events trigger code snippets to do specified actions.When applied with the 'correct philosophy' it can deliver a great reduction in effort and efficiency in supporting an IT environment. The SL marketing material makes some bold claims about the efficiency and reduction in MTTR that can be achieved. I agree that these efficiencies can be achieved in the real world when applied looking at the whole IT Support processes.
Andy Roughton | TrustRadius Reviewer

Pros

Datto SIRIS

  • Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
  • Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
  • Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.
Matthew Fex | TrustRadius Reviewer

ScienceLogic SL1

  • Automation engine - easy to take scripted action on specific device events.
  • Automation action open source - the platform allows you to custom build snippet actions with Python to remediate any unhealthy event detected on devices.
  • Manager of managers - the platform has several ways of receiving inbound alerts and alarms not only from directly monitored devices but from 3rd-party solutions in the form of traps, emails and REST API connections.
Rob Duram | TrustRadius Reviewer

Cons

Datto SIRIS

  • Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
  • Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
  • Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

  • Ability to utilize Downstream Suppression within different organizations. Monitoring multiple organizations requires an all or none with downstream suppression.
  • Access and hooks to the product can be cumbersome and almost too granular.
  • No configuration management or Netflow data. These additions could be game-changers for the product.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Datto SIRIS

Datto SIRIS 10.0
Based on 1 answer
I trust the product and service and am satisfied with the direction of the company
Franz Josef Bautista | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 8.5
Based on 10 answers
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
Anonymous | TrustRadius Reviewer

Usability

Datto SIRIS

Datto SIRIS 10.0
Based on 1 answer
Usability is great. The web interface is simple and easy to use. While various options are available for client backups, it is very easy to re-use settings of the existing client, so adding new clients is a very fast process. Configuration of the agent on the client-side cannot be easier as well. Datto dashboard provides an overview of the client status, and email notifications can be configured for various events.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 6.8
Based on 6 answers
The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations)
Anonymous | TrustRadius Reviewer

Reliability and Availability

Datto SIRIS

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.7
Based on 11 answers
Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
Anonymous | TrustRadius Reviewer

Performance

Datto SIRIS

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 11 answers
The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
Matthew Carter | TrustRadius Reviewer

Support Rating

Datto SIRIS

Datto SIRIS 7.7
Based on 22 answers
My specific example or reason for this rating goes back to a need for support after a client on this platform has a fire. In a nutshell, Datto had no idea how to BMR the image back to the server correctly, and as a result, the RAID on the server was lost, due to the Datto BDR environment not being able to see the RAID card, and the support technician knowing how to inject drivers.
Dale Bradford | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 6.1
Based on 14 answers
In some cases and depending on the support representative support is good, but in general, it requires customer management of the case vs. vendor management of the cases....like pulling teeth... time-consuming, etc, etc. Also want to comment that this applies to the Technical Support Group and the PSO Group at ScienceLogic. Support appears to be degrading over the past few years vs getting better and I suspect this is a result of structural changes in support group e.g. off-shoring/subcontract support. The roll-out of a new case management system and self-support tool made obtaining support much more difficult.
Anonymous | TrustRadius Reviewer

In-Person Training

Datto SIRIS

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 8.2
Based on 2 answers
On our side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
Anonymous | TrustRadius Reviewer

Online Training

Datto SIRIS

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 2 answers
Only cover the basic, the most powerfull part of the tool was not covered.
Anonymous | TrustRadius Reviewer

Implementation Rating

Datto SIRIS

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 8.0
Based on 16 answers
if we were to redo it, we would definitely engage a 3rd party company specialized in the implementataion and integration of ScienceLogic SL1. We took the out of the box product and tried to implemented to our envrionment. We struggled to integrated with our environment and our tools, as well as some limitation of ScienceLogic SL1 with some of our tools and ticketing system
Anonymous | TrustRadius Reviewer

Alternatives Considered

Datto SIRIS

Datto seemed to be better than other vendors I trialed, and I inherited an Alto device, so it was easy to stay with them. I also assumed the backups had been working with the previous contractor, but it turns out they had been failing for months and no one knew it.
Jon Daley | TrustRadius Reviewer

ScienceLogic SL1

BMC TrueSight Operation Management, Infrastructure Management, Discovery, and CMDB can be all replaced by SL1. This is pretty impressive. However, the BMC product, while more complicated to install and manage, has some advantages. There are capability management and application visibility that can give you a very detailed view of what is happening in your applications. Entuity can be replaced as well. But Entuity is excellent when it comes to discovering the netowrk connections. Compared to it, SL1 excels when it comes to monitoring of the non-network infrastructure and event management. And there is the price point.
Anonymous | TrustRadius Reviewer

Scalability

Datto SIRIS

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
Anonymous | TrustRadius Reviewer

Return on Investment

Datto SIRIS

  • We've saved some money by consolidating backups offsite to the one appliance and letting it store backups in one location offsite, rather than trying to maintain several different platforms or connections.
  • Negatively, since the appliance doesn't expand in storage, we've got sunk costs into this unit and will have to move to something else to continue growing. I work in healthcare and we can't just purge charts and stop backing up information, I've got to expand my ability to back up that information.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

  • This product made it possible to monitor things we couldn't before and allows us to paint a clearer picture of branch health to management than we've ever had before.
  • Scienelogic is well suited to root cause analysis as well. If we find the underlying issue and fix it, we improve uptime, overall reliability, and customer/employee satisfaction.
Britton Starr | TrustRadius Reviewer

Screenshots

Pricing Details

Datto SIRIS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ScienceLogic SL1

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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