Likelihood to Recommend I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor. If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.
Read full review If you are looking for a data provider with pretty good company profiles Hoovers is a great choice. They are NOT a leader in contact data. If you are looking for the best data provider for contact data, maybe not your best choice, but if you want to be able to be able to analyze all past clients or prospects to develop a "best fit" prospect profile, Hoover could be a useful tool If you are looking for a data provider to get direct phones, direct emails and every employee at a locations this is not the best option
Read full review Pros Provides a list of hospitals, health systems, medical groups, and practices Helps show what locations are under certain systems or groups Gives insight into specialties and employee counts Read full review allows you to search within broad industry categories or very detailed subcategories using a variety of methods (NAICS, SIC, D&B's internal coding system, keywords, etc.) Has a variety of personnel that you can view and sort by level, name, or email availability. Oftentimes emails for C-level personnel cannot be located on the company website or easily found elsewhere online. Read full review Cons Outdated UI and lacks integration with popular software Account Management team is unempowered to solve problems or come up with creative solutions. Slow response time. I waited 3 weeks for a response from their team on a question. Database lack key contacts especially Director level and above. Poor tool for sales team. Poor customer service. I constantly felt like I was chasing them for a meeting or on questions. Read full review We should be able to "exclude" words from titles or company names Able to access titles and email addresses more easily - not look at list first, select find matching contacts button, then go back to sort to add titles contain and email addresses, etc. This is a two-step process to get what I need. Read full review Likelihood to Renew Hoover's just isn't compelling for the types of information they provide and the pricing model. But again, this is from the very limited perspective of a below entry level analyst who is just finishing their studies. It is probable that for some segments of industry, Hoover's has vast wealth of pertinent information. For example, when looking into agricultural industries for a consulting firm, I did not save any time with their service because information on factory locations and assets was scant. Using Google earth to view the square footage of the facilities to estimate assets was often more helpful.
Read full review Usability It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.
Read full review Because it's easy to use
Read full review Reliability and Availability Always available on desktop or mobile.
Read full review Performance Meets our needs
Read full review Support Rating Account Managers and team often do not respond for weeks at a time.
Read full review They are terrific at giving instruction/webinars. I am able to call, directly, to an individual and talk to that person. I'm not talking to a robot. They give personal service which is really special.
Read full review Implementation Rating I was not part of the implementation as that stayed with Dev team.
Read full review Alternatives Considered I use both. Definitive Healthcare is better when you need specific hospital and clinic names.
ZoomInfo only gives you a local address but refers to each location as the health system name so hard to define where particular people are from.
Read full review The company information provided by D & B hoovers is extremely in-depth and in detail, the accuracy of the information provided gives a very good idea about the prospective company and helps in making cohorts and evaluation fit. As compared to other companies D & B hoovers is not as efficient in detecting buyer intent which other tools like
Slintel are very good at. D & B Hoovers gives amazing company info however it can improve on sharing information about buyer intent. Sales Navigator by far provides extremely accurate information with is almost 100% accurate. However, Navigator does not provide buyer intent information.
Read full review Scalability We're a small company with few users, so scalability has not been an issue.
Read full review Return on Investment In my experience, We've experienced no value from the data In my opinion, we've paid for no value So the RoI is negative Read full review Honestly cannot say we really drove any new sales using D&B Hoovers to prospect new companies and leads. We obtained higher data quality with other tools like ZoomInfo and Skrapp. A year long contract that isn't honored on their side due to lack of customer service and poor data quality definitely does not equal ROI. Spent significant time sanitizing and cleansing inaccurate data provided by their service. Since time is money in business, that was a loss in that aspect. Read full review ScreenShots