What users are saying about
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112 Ratings
10 Ratings

DemandTools

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112 Ratings
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Score 8.7 out of 100
10 Ratings
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Score 8 out of 100

Likelihood to Recommend

DemandTools

With a few small exceptions, DemandTools does everything that Apex Data Loader and Workbench do for uploading and updating records and does it with an easier-to-learn, feature-rich, guided interface. (And no annoying package installs like the Apex loader.) It doesn't handle querying of deleted records (at least that I am aware of), though it's the only tool I use for batch restoring of RecordIDs if you have them archived or if you query them from Apex Data Loader. I don't use the duplicate management features personally, but our organization uses them extensively on a daily basis.
Brian Degon | TrustRadius Reviewer

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

DemandTools
Maximizer CRM
7.7
Customer data management / contact management
DemandTools
Maximizer CRM
9.7
Workflow management
DemandTools
Maximizer CRM
5.0
Territory management
DemandTools
Maximizer CRM
6.4
Opportunity management
DemandTools
Maximizer CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
DemandTools
Maximizer CRM
6.0
Contract management
DemandTools
Maximizer CRM
9.3
Quote & order management
DemandTools
Maximizer CRM
7.0
Interaction tracking
DemandTools
Maximizer CRM
7.7
Channel / partner relationship management
DemandTools
Maximizer CRM
8.6

Customer Service & Support

DemandTools
Maximizer CRM
8.3
Case management
DemandTools
Maximizer CRM
8.0
Call center management
DemandTools
Maximizer CRM
8.0
Help desk management
DemandTools
Maximizer CRM
9.0

Marketing Automation

DemandTools
Maximizer CRM
7.3
Lead management
DemandTools
Maximizer CRM
9.0
Email marketing
DemandTools
Maximizer CRM
5.7

CRM Project Management

DemandTools
Maximizer CRM
7.9
Task management
DemandTools
Maximizer CRM
9.0
Billing and invoicing management
DemandTools
Maximizer CRM
6.0
Reporting
DemandTools
Maximizer CRM
8.6

CRM Reporting & Analytics

DemandTools
Maximizer CRM
8.5
Forecasting
DemandTools
Maximizer CRM
9.0
Pipeline visualization
DemandTools
Maximizer CRM
7.7
Customizable reports
DemandTools
Maximizer CRM
9.0

Customization

DemandTools
Maximizer CRM
5.1
Custom fields
DemandTools
Maximizer CRM
6.7
Custom objects
DemandTools
Maximizer CRM
2.0
Scripting environment
DemandTools
Maximizer CRM
5.0
API for custom integration
DemandTools
Maximizer CRM
6.7

Security

DemandTools
Maximizer CRM
10.0
Single sign-on capability
DemandTools
Maximizer CRM
10.0
Role-based user permissions
DemandTools
Maximizer CRM
10.0

Social CRM

DemandTools
Maximizer CRM
5.0
Social data
DemandTools
Maximizer CRM
5.0
Social engagement
DemandTools
Maximizer CRM
5.0

Integrations with 3rd-party Software

DemandTools
Maximizer CRM
5.0
Marketing automation
DemandTools
Maximizer CRM
5.0
Compensation management
DemandTools
Maximizer CRM
5.0

Platform

DemandTools
Maximizer CRM
9.3
Mobile access
DemandTools
Maximizer CRM
9.3

Pros

DemandTools

  • Report/Find IDs is the hidden gem of DemandTools. It is basically a super fast vlookup against your entire database. Easily add data to a report or find the records that match a list. I used this feature extensively when migrating data to a new org to do a compare numbers.
  • Data export by object is so easy and the ability to pull data from any related object is powerful. I find myself using data export more then running reports in SF because it's so much faster and hugely flexible.
  • Every module has clear steps and in-line help.
Laura Straub | TrustRadius Reviewer

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

Cons

DemandTools

  • Cannot run on Mac (we have to do all work through a VM which often involves transferring files back and forth and causes issues with scheduled jobs).
  • My Marketing counterpart has expressed concerns over functionality (has had issues with scheduled jobs, the title normalization, and is looking at similar platforms that also allow for lead routing).
  • UI while functional is inferior to many other platforms I've reviewed. I've used DemandTools for many years at my past company, so I've not had issues but it's been difficult for my counterpart to adapt to the interface.
Anonymous | TrustRadius Reviewer

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

Likelihood to Renew

DemandTools

DemandTools 7.7
Based on 12 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Usability

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Maximizer CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

DemandTools

DemandTools 8.2
Based on 1 answer
have not had any issues
Anonymous | TrustRadius Reviewer

Maximizer CRM

No score
No answers yet
No answers on this topic

Performance

DemandTools

DemandTools 5.5
Based on 2 answers
DemandTools is a bit clunky and slow at times
Anonymous | TrustRadius Reviewer

Maximizer CRM

No score
No answers yet
No answers on this topic

Support Rating

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Online Training

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Maximizer CRM

No score
No answers yet
No answers on this topic

Implementation Rating

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Maximizer CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

DemandTools

It has been years since we looked at other tools, and while I know we reviewed four different solutions when we picked Demand Tools, it has been so long I don't remember who. We are so happy with the product, we have not gone to search for any other alternatives since we started using it over 5 years ago.
Anonymous | TrustRadius Reviewer

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Scalability

DemandTools

DemandTools 5.5
Based on 1 answer
it has worked just fine for our purposes, but I can not speak to its scalability
Anonymous | TrustRadius Reviewer

Maximizer CRM

No score
No answers yet
No answers on this topic

Return on Investment

DemandTools

  • Time saving: It can get the jobs done quicker than human processing can.
  • Increased office productivity: Not having people doing these data changes means they can focus on other work while DemandTools is running.
  • Makes repeating complex tasks easy: DemandTools makes it easy to save a configuration so that a less tech-savvy staff member can run a complex data update on a routine basis, with minimal support needed from tech staff.
Anonymous | TrustRadius Reviewer

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Screenshots

DemandTools

Maximizer CRM

Pricing Details

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

DemandTools Editions & Modules

Additional Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Rating Summary

Likelihood to Recommend

DemandTools
8.7
Maximizer CRM
8.0

Likelihood to Renew

DemandTools
7.7
Maximizer CRM
10.0

Usability

DemandTools
7.3
Maximizer CRM

Reliability and Availability

DemandTools
8.2
Maximizer CRM

Performance

DemandTools
5.5
Maximizer CRM

Support Rating

DemandTools
9.0
Maximizer CRM
8.0

Online Training

DemandTools
8.5
Maximizer CRM

Implementation Rating

DemandTools
5.0
Maximizer CRM

Scalability

DemandTools
5.5
Maximizer CRM

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