Remote Desktop Manager vs. N-able Take Control

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Remote Desktop Manager
Score 8.9 out of 10
Mid-Size Companies (51-1,000 employees)
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
$349.99
per year
N-able Take Control
Score 9.1 out of 10
N/A
N-able™ Take Control (formerly Solarwinds Take Control) and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with the N-able native app. With N-able Take Control, users can assign techs or whole departments to specific customers or individuals so that…
$19
per month
Pricing
Remote Desktop ManagerN-able Take Control
Editions & Modules
Single User
$349.99
per year Unit Price: 349.99 USD / Named User
Enterprise
$11,999.99
per year Up to 50 Named Users
Platinum
Contact Sales
Unlimited Users, Multiple Sites, Worldwide
Take Control
$19
per month
Take Control Plus
$45
per month
Offerings
Pricing Offerings
Remote Desktop ManagerN-able Take Control
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo credit card required. Login info sent directly to your email. Access technical support during your trial.
More Pricing Information
Community Pulse
Remote Desktop ManagerN-able Take Control
Top Pros
Top Cons
Features
Remote Desktop ManagerN-able Take Control
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Remote Desktop Manager
9.3
47 Ratings
13% above category average
N-able Take Control
8.2
13 Ratings
1% above category average
Screen sharing10.024 Ratings8.612 Ratings
File transfer9.531 Ratings8.413 Ratings
Instant message9.01 Ratings8.211 Ratings
Secure remote access with Smart Card authentication10.017 Ratings8.21 Ratings
Access to sleeping/powered-off computers8.75 Ratings2.04 Ratings
Over-the-Internet remote session9.041 Ratings8.512 Ratings
Initiate remote control from mobile10.023 Ratings10.07 Ratings
Remote management of servers & workstations10.045 Ratings8.412 Ratings
Remote Active Directory® management9.520 Ratings8.54 Ratings
Centralized management dashboard9.038 Ratings8.210 Ratings
Session record7.019 Ratings10.06 Ratings
Annotations10.026 Ratings8.64 Ratings
Monitoring and Alerts9.015 Ratings8.210 Ratings
Multi-platform remote control9.537 Ratings8.610 Ratings
Best Alternatives
Remote Desktop ManagerN-able Take Control
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Score 9.7 out of 10
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Medium-sized Companies
Remote Desktop Services
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Score 9.2 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.2 out of 10
Enterprises
Remote Desktop Services
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Score 9.2 out of 10
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Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Remote Desktop ManagerN-able Take Control
Likelihood to Recommend
9.7
(47 ratings)
8.4
(13 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Usability
10.0
(5 ratings)
-
(0 ratings)
Support Rating
9.0
(7 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Remote Desktop ManagerN-able Take Control
Likelihood to Recommend
Devolutions
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
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N-able
I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform
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Pros
Devolutions
  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Read full review
N-able
  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
Read full review
Cons
Devolutions
  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
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N-able
  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
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Likelihood to Renew
Devolutions
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
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N-able
No answers on this topic
Usability
Devolutions
RDM is great for all engineers. The use of a single database with all entries shared amongst the team saves up loads of time. Even the password management can be changes per person in case of personal accounts. Also the Free-version at home or small offices are great and easy to use.
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N-able
No answers on this topic
Support Rating
Devolutions
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
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N-able
No answers on this topic
Implementation Rating
Devolutions
The implementation was completely successful. We had no issues!
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N-able
No answers on this topic
Alternatives Considered
Devolutions
  1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
  2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
  3. Automation - There's additional things you can do that help automate your workday to make things easier
  4. The interface - It's easier to navigate and deal with multiple sessions at a time.
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N-able
We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes
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Return on Investment
Devolutions
  • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
  • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
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N-able
  • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
  • Remote access is only a click away saving our techs time
  • Reliable connection mean issues are resolved without having to 'fix' the remote access first
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ScreenShots

Remote Desktop Manager Screenshots

Screenshot of the interface to manage remote connections.Screenshot of where entries can be customized.Screenshot of the interface for password analysis and policy enforcement.Screenshot of a user working with multiple connections at the same time.Screenshot of auditable activity, with customizable reports and logs.

N-able Take Control Screenshots

Screenshot of N-able Take Control DashboardScreenshot of Take Control - home