Dialpad Sell vs. FrontSpin

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Sell
Score 9.3 out of 10
N/A
Dialpad Sell is a phone system built for sales, with real-time coaching and CRM integrations. It features call analytics, voice intelligence with objection handling, call sentiment analysis for just-in-time coaching, and support for a range of headsets and phones.N/A
FrontSpin
Score 8.0 out of 10
N/A
FrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.N/A
Pricing
Dialpad SellFrontSpin
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Dialpad SellFrontSpin
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dialpad SellFrontSpin
Features
Dialpad SellFrontSpin
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Dialpad Sell
8.0
22 Ratings
9% above category average
FrontSpin
9.8
4 Ratings
29% above category average
Contact preview8.021 Ratings10.03 Ratings
Dialer-CRM integration8.018 Ratings9.04 Ratings
Call notes & tags7.920 Ratings10.04 Ratings
Automatic call logging8.020 Ratings10.04 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Dialpad Sell
8.4
22 Ratings
9% above category average
FrontSpin
8.9
4 Ratings
15% above category average
Outbound dialing8.022 Ratings10.04 Ratings
Inbound routing8.022 Ratings5.02 Ratings
Custom caller ID7.021 Ratings10.04 Ratings
Click-to-call9.020 Ratings10.03 Ratings
Recorded voicemail drop10.019 Ratings9.04 Ratings
Dialer contact import8.919 Ratings10.04 Ratings
Campaign & list management8.216 Ratings8.03 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Dialpad Sell
8.0
21 Ratings
5% above category average
FrontSpin
9.0
4 Ratings
17% above category average
Follow-up calls8.019 Ratings10.04 Ratings
Dialer reporting & analytics7.121 Ratings7.04 Ratings
Dialer compliance9.018 Ratings10.01 Ratings
Best Alternatives
Dialpad SellFrontSpin
Small Businesses
Salesmate
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Score 10.0 out of 10
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Score 10.0 out of 10
Medium-sized Companies
CloudTalk
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Score 7.5 out of 10
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CloudTalk
Score 7.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.7 out of 10
Dialpad Sell
Dialpad Sell
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dialpad SellFrontSpin
Likelihood to Recommend
8.9
(24 ratings)
8.0
(4 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
8.4
(3 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
Dialpad SellFrontSpin
Likelihood to Recommend
Dialpad
Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited.
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FrontSpin
Perfect for:
  • Sales Directors,
  • Account Development Representatives (ADR),
  • Sales Development Representatives,
  • Customer Success Managers,
  • Technical Support Specialists,
  • Account Managers
  • People that make calls but don't like the Salesforce user interface
Read full review
Pros
Dialpad
  • Speed of the messages that are sent are excellent!
  • The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
  • The saving of information so i dont have to retype everything over again
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FrontSpin
  • Calling one person after another.
  • Follow ups and reminders to call potential clients.
  • Keeping track of completed tasks.
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Cons
Dialpad
  • I would like it to be a tad bit more customizable
  • I wish action list could be automatically added to notes on desktop
  • I wish you could send follow up emails automatically after call right from Dialpad
  • PhoneBurner feature for autocalling
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FrontSpin
  • Many competitors had functionality that FrontSpin is building over time
  • We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
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Likelihood to Renew
Dialpad
We love using Dialpad and will continue to use it
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FrontSpin
No answers on this topic
Usability
Dialpad
Dialpad Sell is Very easy to use, whether at home or in the office dial pad has very sleek and easy to use features, all features are easy to find and are pretty self explanatory, the switch from regular phones to dial pad was a very easy and non stressful switch for our whole team
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FrontSpin
Trained a new recruit on FrontSpin in one session. It's very intuitive.
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Support Rating
Dialpad
No answers on this topic
FrontSpin
They do well with their support. Wait times are low, and they are eager to help.
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Alternatives Considered
Dialpad
I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.
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FrontSpin
Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.
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Return on Investment
Dialpad
  • It has helped me to understand easily the different accents of people
  • Dialpad has helped me to analyze my past calls and help me to grow
  • It also shows the number of Csats and your team in real time which also creates a healthy competition
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FrontSpin
  • Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%
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ScreenShots