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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DigitalOcean

    Score8.5 out of 10
    N/ADigitalOcean is an infrastructure-as-a-service (IaaS) platform from the company of the same name headquartered in New York. It is known for its support of managed Kubernetes clusters and “droplets” feature.

    $5

    Starting Price Per Month

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    DigitalOceanZoho Assist
    Editions & Modules
    1GB-16GB
    $5.00
    Starting Price Per Month
    8GB-160GB
    $60.00
    Starting Price Per Month
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    DigitalOceanZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    DigitalOceanZoho Assist
    Considered Both Products
    DigitalOcean
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    11 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    11 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    11 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    DigitalOceanZoho Assist
    Infrastructure-as-a-Service (IaaS)
    Comparison of Infrastructure-as-a-Service (IaaS) features of DigitalOcean and Zoho Assist
    Feature
    DigitalOcean
    9.2
    36 Ratings
    11% above category average
    Zoho Assist
    -
    Ratings
    Service-level Agreement (SLA) uptime9.931 Ratings00 Ratings
    Dynamic scaling9.932 Ratings00 Ratings
    Elastic load balancing9.723 Ratings00 Ratings
    Pre-configured templates10.029 Ratings00 Ratings
    Monitoring tools9.035 Ratings00 Ratings
    Pre-defined machine images9.733 Ratings00 Ratings
    Operating system support9.033 Ratings00 Ratings
    Security controls8.632 Ratings00 Ratings
    Automation6.55 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of DigitalOcean and Zoho Assist
    Feature
    DigitalOcean
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    DigitalOceanZoho Assist
    Small Businesses
    IBM Cloud Object Storage
    Score9 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    IBM Cloud Bare Metal Servers
    Score8.7 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    SAP on IBM Cloud
    Score9 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DigitalOceanZoho Assist
    Likelihood to Recommend
    8.9
    (36 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    9.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (10 ratings)
    8.7
    (14 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (9 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DigitalOceanZoho Assist
    Likelihood to Recommend
    DigitalOcean
    DigitalOcean is perfect for hosting client websites, running marketing tools, and managing media storage with Spaces and CDN. The use of Droplets to quickly launch landing pages or WordPress sites for campaigns is a Godsend. It’s great for fast, cheap, and scalable solutions. But for complex microservices or projects needing strict compliance (like HIPAA), DigitalOcean may not always be the best fit, but that depends heavily on your project.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    DigitalOcean
    • DigitalOcean provides some of the best cost-to-value services available
    • The DigitalOcean cloud console is very intuitive and easy to navigate
    • DigitalOcean has great support for Docker and other dev ops tools like Terraform.
    • DigitalOcean iterates quickly and provides cutting edge features for organizations that want to keep up with the latest and greatest dev ops tooling
    • DigitalOcean has a great developer community and numerous support docs/tutorials
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    DigitalOcean
    • Some products/services available on other Cloud providers aren't available, but they seem to be catching up as they add new products like Managed SQL DBs.
    • While they have FreeBSD droplets (VMs), support for *BSD OSs is limited. I.e. the new monitoring agent only works on Linux.
    • There are no regions available on South America.
    • They don't seem to offer enterprise-level products, even basic ones as Windows Server, MS SQL Server, Oracle products, etc.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    DigitalOcean
    I've been very happy with it for my purposes and I plan to continue to use DigitalOcean for the foreseeable future!
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    DigitalOcean
    I honestly can't think of an easier way to set up and maintain your own server. Being able to set up a server in minutes and have fully control is awesome. The UX is incredibly intuitive for first-time users as well so there's no reason to be intimidated when it comes to giving DigitalOcean a shot.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Reliability and Availability
    DigitalOcean
    Have not found a single second of down time myself. Superior availability.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    DigitalOcean
    Very quick response and high performance, you have to fine tune configurations on your machines though.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    DigitalOcean
    They have always been fast, and the process has been straight-forward. I haven't had to use it enough to be frustrated with it, to be honest, and when I have an issue they fix it. As with all support, I wish it felt more human, but they are doing aces.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    DigitalOcean
    No answers on this topic
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    DigitalOcean
    DigitalOcean is an inexpensive product as compared to other products available in the market. The UI is easy and the beginner can also understand the UI with the step by step guide. It provides a lot of custom features and the user needs to pay only for what they are using. Amazon has a complex UI and is on the expensive side. DigitalOcean is simple to use and is easily manageable and the servers can easily be set up without additional cost and such.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Scalability
    DigitalOcean
    Great scalability, you can start with small plans and move up to premium features at a very good price.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    DigitalOcean
    • Positive - Elastic computer instances make it possible to pay for only for what you need.
    • Positive - Competitive pricing - some of the products that DigitalOcean offers are much cheaper than those offered by competitors.
    • Negative - Having to go to other cloud computing platforms for more specific, advanced services like Computer Vision optimized services, GPU cloud compute instances, etc...
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics