What users are saying about
10 Ratings
9 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Discord

Discord is great for communication in the office. With everyone working remotely, it can be hard to lean over to tell someone about something you've been working on. We can use discord channels to communicate with a whole team or direct messaging to communicate with someone specifically on a particular issue. I have been using Discord for many years and have found it a valuable tool in all things communication-based.
Kyle Panackia | TrustRadius Reviewer

Frame.io

By far Frame is the best video review service out there mainly due to how easy it is to introduce to new users, including on the client side. There is not much instruction required in order to share and edit with a client and ask them to start providing feedback - the system is designed to invite users to give notes and that alone is worth the money.
Joel McAfee | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Discord
8.2
Frame.io
7.3
Task Management
Discord
9.5
Frame.io
8.0
Scheduling
Discord
9.5
Frame.io
Workflow Automation
Discord
5.0
Frame.io
Mobile Access
Discord
10.0
Frame.io
7.0
Search
Discord
8.0
Frame.io
7.0
Visual planning tools
Discord
7.0
Frame.io

Communication

Discord
6.6
Frame.io
8.0
Chat
Discord
10.0
Frame.io
8.0
Notifications
Discord
8.7
Frame.io
8.0
Discussions
Discord
10.0
Frame.io
Surveys
Discord
5.0
Frame.io
Internal knowledgebase
Discord
7.5
Frame.io
Integrates with GoToMeeting
Discord
4.0
Frame.io
Integrates with Gmail and Google Hangouts
Discord
4.0
Frame.io
Integrates with Outlook
Discord
4.0
Frame.io

File Sharing & Management

Discord
9.4
Frame.io
8.0
Versioning
Discord
9.3
Frame.io
8.0
Video files
Discord
10.0
Frame.io
8.0
Audio files
Discord
9.3
Frame.io
8.0
Document collaboration
Discord
10.0
Frame.io
Access control
Discord
9.5
Frame.io
8.0
Advanced security features
Discord
8.5
Frame.io
8.0
Integrates with Google Drive
Discord
10.0
Frame.io
Device sync
Discord
8.5
Frame.io
8.0

Pros

Discord

  • Organizes groups of people
  • Promoting ideas and strategies
  • Growing a brand
Alex Pegg | TrustRadius Reviewer

Frame.io

  • Frame.io provides an intuitive interface for clients to leave detailed feedback on videos they've hired us to produce. Users can leave public or private comments and start and stop on whichever video frames they choose. Users can draw on a frame using a non-destructive marker to make specific feedback (e.g. I don't like that this window is overexposed and is distracting me from looking at the interview). This allows for making nuanced critiques that are otherwise difficult to convey without using screengrabs or long email threads.
  • Frame.io is easy to learn. If a user is new to the application, the software determines this and a short tutorial video pops up and teaches the new user how to interact with the application. It does this without taking the user to a new page and risk confusing a client. The software is simple to use and I never have issues with uninformed or flustered clients because of it.
  • Frame.io makes sharing simple. Producers can send review links within the application or copy and paste the link into an email, whichever their preference. Users can also create live presentations to walk clients through a video as well. I've not used this feature extensively, so I'm unsure of how well it works, but the option is available.
  • Frame.io interacts with video editing software (i.e. After Effects, Premiere Pro) using a plug-in. Before applications like Frame.io, we had to reference emails with timecodes and then decipher what the client is asking to have changed. It was cryptic, and feels archaic in hindsight. Now, the integration between the application and our software is seamless. I can revisit feedback by clicking on a comment in the review window, and it takes me to the exact point of criticism in the timeline. It's so easy to use and saves so much time.
Chris Hecox | TrustRadius Reviewer

Cons

Discord

  • Random call quality drops
  • Access to more emotes without paying
  • More color schemes
Josh Kim | TrustRadius Reviewer

Frame.io

  • Frame.io's permissions aren't great. Each individual project has its own permissions and there is no way to set a general admin permissions to team members thus allowing them to be added to every project.
  • Frame.io sometimes has issues for our clients where they cannot add edits or where their film does not load.
Anonymous | TrustRadius Reviewer

Usability

Discord

No score
No answers yet
No answers on this topic

Frame.io

Frame.io 10.0
Based on 1 answer
I've used other video review systems, Frame was the only one I didn't question how they allowed you to review - I just started reviewing. It's that simple. It's easy to set up projects, invite collaborators, and then provide a final cut for download. It's naturally built for the kind of work that TV/Film & video production companies do.
Joel McAfee | TrustRadius Reviewer

Support Rating

Discord

Discord 9.3
Based on 3 answers
I have very rarely had an issue with Discord that I needed to contact support about, but when I have, support has been very quick about reaching back out to me and assisting me in resolving my issue. They read what you say and respond to it with intelligent and helpful responses. Nothing is more frustrating when you try communication with the support of a company and they don't actually read what you have to say or what your issue is. Luckily, Discord takes the time necessary to evaluate problems on an individual basis and assist you based on the problems you're facing.
Kyle Panackia | TrustRadius Reviewer

Frame.io

Frame.io 8.5
Based on 2 answers
I've only reached out to Frame.io a few times but they responded quickly and offered achievable solutions. The fact that I haven't had to reach out to them more is proof that the platform is easy to use, reliable, and can run on its own. The only issues we have had were related to uploading issues on our end.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Discord

Discord is basically the version of Skype that you've always wanted. It makes it easy for you to chat with your friends, video call them, and make conference calls. It's a MUCH quicker system and does not seem to have such an impact on my hardware as well. Discord is doing things right when it comes to a chat system.
Josh Kim | TrustRadius Reviewer

Frame.io

We used to use Dropbox as our main point of uploading and holding videos, but it was such a hassle because our edits came separately. It was almost just used as storage, and we had to have a separate email(s) with all of the edits coming from different departments. With Frame.io, the upload takes less time, people can add comments directly on the videos, AND the fact that you can upload new versions and literally use the same link is a total game-changer.
Hilary Hobbs | TrustRadius Reviewer

Return on Investment

Discord

  • It's a free service as a user so it's a great return on investment!
Alex Pegg | TrustRadius Reviewer

Frame.io

  • Frame.io has cut review time in half for us. When compared to the olden days of email threads for video review, I'll never want to go back. This is a huge time saver.
  • Frame.io gives a high sense of professionalism. I've had multiple clients express their delight with the application. It helps our feedback process, but also keeps our clients happy.
Chris Hecox | TrustRadius Reviewer

Pricing Details

Discord

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Frame.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Discord
9.7
Frame.io
8.8

Usability

Discord
Frame.io
10.0

Support Rating

Discord
9.3
Frame.io
8.5

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