What users are saying about
59 Ratings
18 Ratings
59 Ratings
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Score 9.1 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Discord

Discord is a phenomenal tool for communication, especially when dealing with a younger demographic. With the ability to create servers, specific rooms, and to voice chat, Discord is really flexible. Because it's used primarily by the gaming community, sometimes it lacks in a professional presentation and can seem a bit more casual.
Jeff Huisjen | TrustRadius Reviewer

Mattermost

Mattermost is a fantastic alternative to Slack and Microsoft Teams in terms of cost-effectiveness, simplicity of maintenance, and control over your business data. We chose Mattermost because our company's structure is cost-prohibitive for Slack and Microsoft Teams. Mattermost allows us the user control we need to attach external guest users to specific projects, as well as the security of knowing exactly where our business data is stored. A self-managed installation of Mattermost may not be as effective when applied to large, rapidly scaling teams as that may require more IT support than available - however they do provide a paid, managed option.
Jonathan Warren | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Discord
6.7
Mattermost
8.9
Task Management
Discord
6.3
Mattermost
8.7
Scheduling
Discord
5.8
Mattermost
8.9
Workflow Automation
Discord
5.0
Mattermost
8.3
Mobile Access
Discord
8.9
Mattermost
9.1
Search
Discord
6.9
Mattermost
9.3
Visual planning tools
Discord
7.0
Mattermost
9.0
Gantt Charts
Discord
Mattermost
8.9

Communication

Discord
6.7
Mattermost
9.1
Chat
Discord
9.3
Mattermost
9.8
Notifications
Discord
8.5
Mattermost
8.7
Discussions
Discord
8.7
Mattermost
9.5
Surveys
Discord
7.1
Mattermost
7.8
Internal knowledgebase
Discord
7.6
Mattermost
8.9
Integrates with GoToMeeting
Discord
4.0
Mattermost
9.0
Integrates with Gmail and Google Hangouts
Discord
4.0
Mattermost
8.8
Integrates with Outlook
Discord
4.0
Mattermost
10.0

File Sharing & Management

Discord
8.4
Mattermost
8.4
Versioning
Discord
9.6
Mattermost
9.0
Video files
Discord
7.1
Mattermost
8.0
Audio files
Discord
7.6
Mattermost
8.7
Document collaboration
Discord
8.8
Mattermost
8.4
Access control
Discord
7.6
Mattermost
8.9
Advanced security features
Discord
8.6
Mattermost
8.9
Integrates with Google Drive
Discord
10.0
Mattermost
8.0
Device sync
Discord
8.2
Mattermost
7.1

Pros

Discord

  • The amazing stickers and emojis.
  • No limit to the number of channels we can join.
  • The QR facility is a good one for easy joining.
Abhinav Khanna | TrustRadius Reviewer

Mattermost

  • I found this the smoothest app with advanced features that helps to express all feelings and knowledge properly. Its various tools and automation programs increase the collaboration with my clients.
  • I use Mattermost to interact with my team members and clients without any disturbance and interference.
  • It has an authentic search function that creates filtering automatically and provides amazing services.
Alex Charles | TrustRadius Reviewer

Cons

Discord

  • The app can use a lot of CPU and (interestingly) GPU. This has been a long lasting issue and has improved a little lately.
  • Fullscreen mode can be hard to navigate.
Su Kaygun Sayran | TrustRadius Reviewer

Mattermost

  • Audio/Video capability, implementation could be better (such as what current competitors have)
  • Customization could be better, with more options, such as theme, layout, and notifications
  • Some users have trouble with distinguishing between Teams and Channels, and are unsure of hierarchy or how to organize.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Discord

No score
No answers yet
No answers on this topic

Mattermost

Mattermost 10.0
Based on 1 answer
Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
Ryne Fiebig | TrustRadius Reviewer

Usability

Discord

Discord 7.5
Based on 2 answers
I would say its overall usability is good, but it does take some getting used to and training on it. You cannot jump right in and understand it all. Someone had to explain it all to me and how the different functions and commands worked within the program and groups.
Anonymous | TrustRadius Reviewer

Mattermost

Mattermost 5.4
Based on 4 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Support Rating

Discord

Discord 9.1
Based on 3 answers
There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
Phil Haldane | TrustRadius Reviewer

Mattermost

Mattermost 7.6
Based on 11 answers
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Angela Goldsmith, PMP | TrustRadius Reviewer

Alternatives Considered

Discord

Discord allows you to organize communication between many people, while not "mixing everyone together", but dividing them into appropriate groups. Thanks to the ability to work through the browser, Discord is easy to use on any device, without the need to install additional applications.
Vasilii Chistyakov | TrustRadius Reviewer

Mattermost

Mattermost was in a class of its own when compared to a host of Microsoft solutions and ownCloud. MS products are always encumbered with ongoing licensing and maintenance costs, plus the cost of people to maintain the servers those run on. Mattermost runs on a cloud VM and is basically self-healing for the most part. ownCloud was almost a success, but never quite achieved that, and then ownCloud's licensing and custom development got in the way.
Anonymous | TrustRadius Reviewer

Return on Investment

Discord

  • Great for keeping in contact with your peers.
  • Adding friends could be a little confusing.
  • Has made it easy to video call someone really quickly.
Josh Kim | TrustRadius Reviewer

Mattermost

  • It has reduced ticket quantity by a vast percentage, which has reduced costs due to less call being placed to the help desk
  • It has reduced email flow as well, which requires less management by Mail Administrators
  • It has made software developers within the organization very happy, as most of them are now ambassadors for Mattermost
Anonymous | TrustRadius Reviewer

Pricing Details

Discord

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Discord Editions & Modules

Additional Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mattermost Editions & Modules

Edition
Cloud Professional$10.001
Enterprise E10$3.251
Enterprise E20$8.501
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Discord
9.4
Mattermost
9.3

Likelihood to Renew

Discord
Mattermost
10.0

Usability

Discord
7.5
Mattermost
5.4

Support Rating

Discord
9.1
Mattermost
7.6

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