What users are saying about
135 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
64 Ratings
135 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Mattermost

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

  • Discord ranks higher in 1 feature set: File Sharing & Management
  • Mattermost ranks higher in 2 feature sets: Project Management, Communication

Project Management

7.9

Discord

79%
8.6

Mattermost

86%
Mattermost ranks higher in 5/7 features

Task Management

8.8
88%
5 Ratings
8.4
84%
21 Ratings

Scheduling

6.2
62%
2 Ratings
8.6
86%
14 Ratings

Workflow Automation

6.4
64%
3 Ratings
8.3
83%
15 Ratings

Mobile Access

9.6
96%
13 Ratings
9.0
90%
32 Ratings

Search

8.1
81%
11 Ratings
9.0
90%
31 Ratings

Visual planning tools

8.4
84%
3 Ratings
8.4
84%
15 Ratings

Gantt Charts

N/A
0 Ratings
8.2
82%
13 Ratings

Communication

7.7

Discord

77%
8.3

Mattermost

83%
Mattermost ranks higher in 5/8 features

Chat

9.9
99%
15 Ratings
9.4
94%
34 Ratings

Notifications

9.2
92%
14 Ratings
8.5
85%
34 Ratings

Discussions

9.2
92%
15 Ratings
9.2
92%
32 Ratings

Surveys

7.9
79%
10 Ratings
8.2
82%
18 Ratings

Internal knowledgebase

7.9
79%
6 Ratings
8.6
86%
19 Ratings

Integrates with GoToMeeting

9.7
97%
2 Ratings
7.3
73%
11 Ratings

Integrates with Gmail and Google Hangouts

4.0
40%
1 Rating
7.9
79%
17 Ratings

Integrates with Outlook

4.0
40%
1 Rating
7.3
73%
10 Ratings

File Sharing & Management

8.8

Discord

88%
8.3

Mattermost

83%
Discord ranks higher in 5/8 features

Versioning

10.0
100%
4 Ratings
8.4
84%
18 Ratings

Video files

7.4
74%
15 Ratings
8.1
81%
27 Ratings

Audio files

8.2
82%
14 Ratings
8.3
83%
28 Ratings

Document collaboration

8.6
86%
5 Ratings
8.3
83%
25 Ratings

Access control

8.1
81%
8 Ratings
8.2
82%
27 Ratings

Advanced security features

8.4
84%
4 Ratings
8.1
81%
22 Ratings

Integrates with Google Drive

10.0
100%
1 Rating
8.6
86%
17 Ratings

Device sync

10.0
100%
6 Ratings
8.3
83%
21 Ratings

Attribute Ratings

  • Discord is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.5

Discord

95%
15 Ratings
9.0

Mattermost

90%
36 Ratings

Likelihood to Renew

Discord

N/A
0 Ratings
10.0

Mattermost

100%
2 Ratings

Usability

10.0

Discord

100%
1 Rating
5.0

Mattermost

50%
4 Ratings

Support Rating

9.2

Discord

92%
3 Ratings
7.2

Mattermost

72%
15 Ratings

Ease of integration

Discord

N/A
0 Ratings
8.9

Mattermost

89%
16 Ratings

Likelihood to Recommend

Discord

Personally, Discord is a great tool to create online communities for your company or product, especially when our target audience is young. I would not consider it appropriate to use this tool for people over a certain age, nor would it be suitable for companies of considerable size.
Read full review

Mattermost

Overall, Mattermost is a great option for teams looking for an enterprise-grade solution. It's easy to set up and use, has plenty of integrations, and offers advanced security features. While it may not be the right choice for everyone, there are certainly some compelling reasons why you might want to give this project management tool a try.
Read full review

Pros

Discord

  • Discord allows easy setup of servers for specific groups.
  • Discord allows one-on-one private messaging as well as group communication.
  • Discord is easy to install and setup for any age group.
Read full review

Mattermost

  • Project Management- Its very easy to manage different projects with different teams as the tool is very user-friendly and comes with a lot of features which serves the purpose.
  • Channel Communication- This is a very helpful feature that lets you create multiple channels for specific purposes and makes communication across the teams fast & efficient. You can also make the channel private or public.
  • User management- Its user management and directory integration feature is really ahead of other tools like slack.
Read full review

Cons

Discord

  • Recovery when servers are down.
  • Better Nitro Deals.
  • Better bot enabling for going live - Slow sometimes or doesn't work in certain discords.
Read full review

Mattermost

  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
Read full review

Pricing Details

Discord

Starting Price

$4.99 per month

Editions & Modules

Discord editions and modules pricing
EditionModules
Discord Nitro$9.991
Discord Nitro Classic$4.992

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

16% discount on annual pricing for Discord Nitro ($99.99 per year) and Discord Nitro Classic ($49.99 per year).

Mattermost

Starting Price

$0 per month per user

Editions & Modules

Mattermost editions and modules pricing
EditionModules
Starter01
Professional$102
EnterpriseContact Us3

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Info

Likelihood to Renew

Discord

No answers on this topic

Mattermost

Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
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Usability

Discord

I can't really say much on this. It's extremely easy to use, it's very logical and intuitive, and very easy to install and set-up. Even the settings menus make sense even to nonliterate IT people.
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Mattermost

It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Read full review

Support Rating

Discord

I would give it a 10 rating because it absolutely deserves it. Discord has made things like keeping in touch extremely easy for people. Anywhere from gamers, businessmen and even family calls are all a part of this fantastic application. The ease of access of being able to jump in a room with your friends and talk to them is amazing
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Mattermost

We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
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Alternatives Considered

Discord

Discord has better features and it gets updated constantly with new features. It gets popular everyday and the number of people using Discord gets increased. Discord has a better interface that is easy to use, it doesn't make you confused. Better voice and video quality. The most important part is the communities, there are thousands of different communities.
Read full review

Mattermost

Mattermost is possibly the opportunities of cloud against any of the workplace communication software, especially for developers. DevOps integrations make it easier for users to use it with multiple tools like Github, Zendesk, and Zoom. The peer community support is well enough to help you if you face any issues while running the open-source software in production.
Read full review

Return on Investment

Discord

  • Discord has been such a bonus to our productivity. Instead of sending meeting links and starting lengthy email threads, we were able to quickly hop on a call with other people and get things done!
  • Some colleagues had to change their PCs as Discord was messing up their system due to the heavy system load.
Read full review

Mattermost

  • It has reduced ticket quantity by a vast percentage, which has reduced costs due to less call being placed to the help desk
  • It has reduced email flow as well, which requires less management by Mail Administrators
  • It has made software developers within the organization very happy, as most of them are now ambassadors for Mattermost
Read full review

Screenshots

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