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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuSign CLM

    Score8.2 out of 10
    N/ADocuSign CLM, formerly SpringCM, is a cloud-based platform that can be used to manage documents, contracts and related collateral. The solution includes workflows that can be tailored to an organization's business processes. It is also designed to accelerate team collaboration. SpringCM was acquired by DocuSign in the summer of 2018.

    $15

    per month

    Dropbox Sign

    Score8.9 out of 10
    N/AHelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.

    $0

    per month

    Pricing
    DocuSign CLMDropbox Sign
    Editions & Modules
    Personal
    $15
    per month
    Real Estate Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per user/per month
    Standard
    $40
    per user/per month
    Business Pro
    $60
    per user/per month
    Starter
    $75
    per month
    Intermediate
    $450
    per month
    Advanced Solutions
    Contact sales team
    Real Estate Plus, Broker Edition
    Contact sales team
    Sandbox Account
    Free
    Enterprise Offerings
    Contact sales team
    Free
    $0
    Essentials
    $15
    per month
    Standard
    $25
    per month starting at two users, per user
    Essentials API
    $75
    per month Starting at 50 signature requests / mo.
    Standard API
    $250
    per month Starting at 100 signature requests / mo.
    Premium
    Custom
    Custom
    Offerings
    Pricing Offerings
    DocuSign CLMDropbox Sign
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Additional pricing available for HelloWorks and HelloFax
    More Pricing Information
    Community Pulse
    DocuSign CLMDropbox Sign
    Considered Both Products
    DocuSign
    Chose DocuSign CLM
    - Docusign has better integration and flexibility.
    - Docusign costs $10 a month for an individual compared to $14.99 for Adobe.
    - 30 days free trial in DocuSign vs 14 days in adobe sign.
    Incentivized
    Dropbox
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    33 Answers
    91%
    Would buy again
    140 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    28 Answers
    94%
    Delivers good value for the price
    133 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    33 Answers
    92%
    Happy with the feature set
    141 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    17 Answers
    93%
    Lived up to sales and marketing promises
    111 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    24 Answers
    95%
    Implementation went as expected
    127 Answers
    Features
    DocuSign CLMDropbox Sign
    Contract Authoring
    Comparison of Contract Authoring features of DocuSign CLM and Dropbox Sign
    Feature
    DocuSign CLM
    6.9
    3 Ratings
    17% below category average
    Dropbox Sign
    -
    Ratings
    Contract creation6.03 Ratings00 Ratings
    Contract templates5.63 Ratings00 Ratings
    Clause library/saved fields9.12 Ratings00 Ratings
    Guided logic6.83 Ratings00 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of DocuSign CLM and Dropbox Sign
    Feature
    DocuSign CLM
    7.5
    3 Ratings
    9% below category average
    Dropbox Sign
    -
    Ratings
    Contract sharing8.22 Ratings00 Ratings
    Contract editing5.63 Ratings00 Ratings
    Collaborating on contracts8.12 Ratings00 Ratings
    MS Word plug-in7.31 Ratings00 Ratings
    Approval process8.53 Ratings00 Ratings
    Interdepartmental workflows7.43 Ratings00 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of DocuSign CLM and Dropbox Sign
    Feature
    DocuSign CLM
    6.2
    3 Ratings
    28% below category average
    Dropbox Sign
    -
    Ratings
    Contract database6.03 Ratings00 Ratings
    Contract search6.03 Ratings00 Ratings
    Contract milestone reminders & alerts6.83 Ratings00 Ratings
    Custom contract reports5.63 Ratings00 Ratings
    Tracking contract status6.13 Ratings00 Ratings
    Compliance check6.52 Ratings00 Ratings
    Contract Management
    Comparison of Contract Management features of DocuSign CLM and Dropbox Sign
    Feature
    DocuSign CLM
    7.6
    4 Ratings
    8% below category average
    Dropbox Sign
    -
    Ratings
    Contract Storage7.13 Ratings00 Ratings
    Advanced Search and Filtering6.43 Ratings00 Ratings
    Customizable Contract Templates5.63 Ratings00 Ratings
    Workflow Acceleration8.22 Ratings00 Ratings
    E-Signatures9.64 Ratings00 Ratings
    Reminders and Alerts9.63 Ratings00 Ratings
    Analytics and Reporting6.42 Ratings00 Ratings
    Integration with other Systems7.43 Ratings00 Ratings
    Best Alternatives
    DocuSign CLMDropbox Sign
    Small Businesses
    No answers on this topic
    BoldSign, by Syncfusion
    Score10 out of 10
    Medium-sized Companies
    Conga CLM
    Score8.8 out of 10
    OneSpan Sign
    Score9.6 out of 10
    Enterprises
    Conga CLM
    Score8.8 out of 10
    DocuSign
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuSign CLMDropbox Sign
    Likelihood to Recommend
    8.0
    (39 ratings)
    9.8
    (178 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    9.1
    (12 ratings)
    Usability
    8.1
    (2 ratings)
    10.0
    (124 ratings)
    Availability
    8.0
    (1 ratings)
    9.1
    (2 ratings)
    Performance
    8.0
    (1 ratings)
    9.1
    (2 ratings)
    Support Rating
    5.0
    (2 ratings)
    1.7
    (18 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    8.3
    (120 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    9.1
    (1 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    DocuSign CLMDropbox Sign
    Likelihood to Recommend
    DocuSign
    DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
    Incentivized
    Read full review
    Dropbox
    Someone who has never used Dropbox Sign before could quickly figure it out without needing a tutorial or guide. It is very useful in instantly collecting signatures and keeping others in the loop as well, even if they aren't signers. I love that there's an option to cc someone in basically and they'll be able to see the documents and when it's signed. It's also impossible to miss a document not being signed because it automatically sends reminders to signers if they do not sign and emails reminders daily, letting me know how many documents are pending signatures.
    Read full review
    Pros
    DocuSign
    • Alerts when documents are signed
    • Notifications if customers don't complete any or all of their required tasks
    • Showing clients exactly where to sign
    • Making signing easy and fast
    Incentivized
    Read full review
    Dropbox
    • Allows customization for each client.
    • Gives us all the room we need to create a thorough contract.
    • Allows us to save each executed contract as a PDF.
    • Looks like a pricey, professionally drawn-up contract.
    • The ability to send a new customer a professional-looking contract like this makes us look "bigger" than we are.
    Incentivized
    Read full review
    Cons
    DocuSign
    • Increase sending limit for initial plans
    • Faster return for client service requests
    • When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
    Incentivized
    Read full review
    Dropbox
    • It would be nice to be able to build a template for just the location of the signature boxes that would allow me to upload a document, and the boxes could be basically replaced. I have the exact same doc for each of my clients, but there are small changes here and there, and I have to fill in their personal info through another program, so it would be nice to be able to do a template this way instead of just tying a template to one document.
    Incentivized
    Read full review
    Likelihood to Renew
    DocuSign
    Before we started using DocuSign, getting contracts actually signed by new clients was one more barrier to new business and to begin work. Once we started using DocuSign, it eliminated that barrier and has become a much less cumbersome process for us and our clients
    Incentivized
    Read full review
    Dropbox
    Because this product has been affordable which is so important for a non profit however it is also of good quality so its not like you get a cheap version of this you get a quality product at an affordable price and that is so important for a non profit
    Incentivized
    Read full review
    Usability
    DocuSign
    It is easy to use, however sometimes editing is not always the easiest, depending on, which can cause a redo or resend
    Incentivized
    Read full review
    Dropbox
    I found this to be super user-friendly and easy to teach other teammates how to use in 5 minutes. I use it frequently, and there was little to no learning curve with this product. I also find that document signers have no problem navigating the documents we need them to review.
    Incentivized
    Read full review
    Reliability and Availability
    DocuSign
    Its a rare occurrence that this even happens
    Incentivized
    Read full review
    Dropbox
    I have not encountered this because it was so easy to use however just seeing how they created a community is great and shows that they are here for their users. I am going to say I am sure they are available and ready to assist when needed. The fact that we have not yet experienced an outage and issues says a lot though :)
    Incentivized
    Read full review
    Performance
    DocuSign
    Easy to use for various documents. Easy for clients as well
    Incentivized
    Read full review
    Dropbox
    Again I cannot say it is enough this app is simple. We are preparing to be able to integrate with Salesforce and Sharepoint at a very small cost per user (these are the platforms we use) and it is great that they have the option to integrate these apps. We love this app
    Incentivized
    Read full review
    Support Rating
    DocuSign
    Honestly, personally, I have only had one issue and it had nothing to do with the product but with the login
    Incentivized
    Read full review
    Dropbox
    Support is limited to email only (for our subscription level), which might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support. The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue? Reflects the overall organizational values, in my opinion, which is not to value the small customer.
    Read full review
    Implementation Rating
    DocuSign
    No answers on this topic
    Dropbox
    I can not say it enough - this was the easiest implementation we have had with an application. I became an admin, I added the person who would be the back up admin, we moved forward with adding accounts and that was it. All the users we have were self sufficient enough to move forward with very little guidance and the guidance they received was in house.
    Incentivized
    Read full review
    Alternatives Considered
    DocuSign
    DocuSign CLM has a much improved user experience compared to similar products we have used. The streamlining of templates and traceability through the signing process are huge benefits, and better than competitors. The ability to set up designated templates for different use-case scenarios, and roll out efficient documents for signing, is invaluable, as well as other functions like Bulk Send and PowerForms.
    Incentivized
    Read full review
    Dropbox
    Dropbox Sign seems a little more intuitive and user-friendly than DocuSign. DocuSign also has a limit to the number of documents that you can send for signature over a period of time. Dropbox Sign integrates with just as many applications and software as DocuSign does. I also think the amount of templates that they give you to use is more than adequate for most business applications and more than other services seem to give you.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    DocuSign
    No answers on this topic
    Dropbox
    The appropriate price for the system.
    Incentivized
    Read full review
    Scalability
    DocuSign
    Reliable for the most part, there are issues here and there but minor
    Incentivized
    Read full review
    Dropbox
    Between the easy to use app, the pricing, and the team at dropbox. This app is hands down great! Easy to use. Anyone can start using it and if not I am sure the team at dropbox will guide you to implement. The cost especially for us as a nonprofit is sustainable which is great.
    Incentivized
    Read full review
    Professional Services
    DocuSign
    Service is easy and professional
    Incentivized
    Read full review
    Dropbox
    No answers on this topic
    Return on Investment
    DocuSign
    • Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
    • Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
    • Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
    Incentivized
    Read full review
    Dropbox
    • Faster time to contract signature-less overthinking because they sign with their finger on the phone with the sales rep.
    • Reduction of paper waste and organization.
    • Ease for sales reps to quickly choose and alter any agreement they need while on a call.
    Incentivized
    Read full review
    ScreenShots

    Dropbox Sign Screenshots

    Screenshot of drag and drop fields for any document to create an e-signature documentScreenshot of signer settings that can be used to distribute agreementsScreenshot of Notifications of completed signaturesScreenshot of uploading a documentScreenshot of Admin homepageScreenshot of template creation