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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuSign

    Score8.7 out of 10
    N/ADocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

    $15

    per month

    Emptoris

    Score5.5 out of 10
    N/AN/A

    $59

    Per User Per Month

    Pricing
    DocuSignEmptoris
    Editions & Modules
    Personal
    $15
    per month
    Real Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per month
    Standard
    $40
    per month
    Business Pro
    $60
    per month
    Advanced Solutions
    Custom Pricing
    Emptoris
    $59.00
    Per User Per Month
    Offerings
    Pricing Offerings
    DocuSignEmptoris
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DocuSignEmptoris
    Considered Both Products
    DocuSign
    No answer on this topic
    IBM
    Chose Emptoris
    Ability to handle high volume of contracts; configurability and customization of fields; scalability for large number of users; ability to handle lengthy contracts with many fields & variables; organization and role-based security; ability to maintain on our own servers instead …
    Incentivized
    Key User Insights
    Would buy again
    85%
    Would buy again
    79 Answers
    No answers on this topic
    Delivers good value for the price
    84%
    Delivers good value for the price
    66 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    82 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    62 Answers
    No answers on this topic
    Implementation went as expected
    87%
    Implementation went as expected
    67 Answers
    No answers on this topic
    Features
    DocuSignEmptoris
    Contract Authoring
    Comparison of Contract Authoring features of DocuSign and Emptoris
    Feature
    DocuSign
    -
    Ratings
    Emptoris
    8.3
    4 Ratings
    1% above category average
    Contract creation00 Ratings9.04 Ratings
    Contract templates00 Ratings7.84 Ratings
    Clause library/saved fields00 Ratings8.34 Ratings
    Guided logic00 Ratings8.02 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of DocuSign and Emptoris
    Feature
    DocuSign
    -
    Ratings
    Emptoris
    7.9
    4 Ratings
    4% below category average
    Contract sharing00 Ratings8.04 Ratings
    Contract editing00 Ratings8.74 Ratings
    Collaborating on contracts00 Ratings7.53 Ratings
    MS Word plug-in00 Ratings7.52 Ratings
    Approval process00 Ratings8.24 Ratings
    Interdepartmental workflows00 Ratings7.84 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of DocuSign and Emptoris
    Feature
    DocuSign
    -
    Ratings
    Emptoris
    7.8
    5 Ratings
    5% below category average
    Contract database00 Ratings7.75 Ratings
    Contract search00 Ratings7.55 Ratings
    Contract milestone reminders & alerts00 Ratings8.53 Ratings
    Custom contract reports00 Ratings7.44 Ratings
    Tracking contract status00 Ratings8.44 Ratings
    Compliance check00 Ratings7.93 Ratings
    Best Alternatives
    DocuSignEmptoris
    Small Businesses
    BoldSign, by Syncfusion
    Score10 out of 10
    DocuSign CLM
    Score8.2 out of 10
    Medium-sized Companies
    OneSpan Sign
    Score9.6 out of 10
    Conga CLM
    Score8.8 out of 10
    Enterprises
    Conga Sign
    Score8.7 out of 10
    Conga CLM
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuSignEmptoris
    Likelihood to Recommend
    9.0
    (161 ratings)
    8.1
    (15 ratings)
    Likelihood to Renew
    7.0
    (12 ratings)
    8.0
    (10 ratings)
    Usability
    8.5
    (19 ratings)
    8.0
    (2 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (46 ratings)
    8.0
    (2 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DocuSignEmptoris
    Likelihood to Recommend
    DocuSign
    This product is well suited in the use case that I provided before: when it comes to onboarding employees and providing a clear channel for decision making for human resources, this is an excellent tool to accomplish that. I would say the weak points is when you have back and forth communication with users that it might seem a little redundant to have that back and forth communication in that scenario.
    Incentivized
    Read full review
    IBM
    If you have a highly bureaucratic organization that is heavily focused on procurement, Emptoris can provide some value. It seemed to be very good at linking the contract information to procurement for better spend control. If you are trying to implement a standalone contract management solution that allows you to easily create contracts and store them in a central location, this isn't the tool for you. There doesn't appear to be a simplified implementation. In general, when a SaaS solution has a complicated and expensive implementation, I am very skeptical. This does not show that the vendor is trying to move customers forward on a single code base. If that many things need to be done during implementation, you are starting to customize the solution for every customer. This hurts the vendor's ability to scale and make improvements in the future.
    Incentivized
    Read full review
    Pros
    DocuSign
    • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
    • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
    • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
    • The recipient can save the document after signing, so they too have their own electronic copy for their records
    Incentivized
    Read full review
    IBM
    • Document protection - the Check Out contract feature is a great way to allow external parties to make modifications to contract language without the ability to accept those changes. Those redlines can then be imported back into Emptoris and reviewed or further modified as needed.
    • Notifications & reminders - you can trigger an email manually from within the system, or you can configure automated notifications andreminders to alert users when a new task is received or has aged a given amount of days, etc.
    • Interview wizard - there is a lot of value in the interview wizard. Administrators can configure screens with selecting options via check boxes, radio buttons, or typed-in values. Variables and conditions can be used to selectively populate fields within the contract or apply other options, making for a quick and convenient method to generate contracts conforming to corporate standards.
    • Field customization - administrators can customize a list of options for various fields including contract substatus, address type, and user created business term variables.
    • Approvals - many different options are available to configure approvals to trigger automatically upon presenting and/or executing the contract including specific individuals, one or more approver groups, or based upon various criteria including terms within the contract, type of contract, or the contract's owning organization.
    Incentivized
    Read full review
    Cons
    DocuSign
    • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
    • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
    • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
    Incentivized
    Read full review
    IBM
    • Reporting, Emptoris comes with standard reports which can not always can be fit into our business. This needs to be improved. I hope Emptoris is addressing this issue in their latest releases.
    • Though the feature of editing language in MS word is excellent, loading MS word takes time.
    Read full review
    Likelihood to Renew
    DocuSign
    I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
    Incentivized
    Read full review
    IBM
    There are a lot of new, exciting products coming out in every field and I believe that there is always something better right over the horizon. If it was my choice, I would review my usage of Emptoris and other software periodically to make sure I'm using the most efficient software possible.
    Incentivized
    Read full review
    Usability
    DocuSign
    Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
    Incentivized
    Read full review
    IBM
    Emptoris is a pretty robust tool overall. Learning curve is small and it is simple to use
    Incentivized
    Read full review
    Reliability and Availability
    DocuSign
    It does not go down. I have had zero issues with DocuSign, approaching 4 years.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Performance
    DocuSign
    Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Support Rating
    DocuSign
    I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
    Incentivized
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    IBM
    The above rating for the overall support from Emptoris is for their product / product support, roll out training and refresher training / ongoing training, which is not only good but superior. There is no major or reconizable bad review that can be given to Emptoris at this point in time, from where is stands.
    Incentivized
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    Online Training
    DocuSign
    Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Implementation Rating
    DocuSign
    Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
    Read full review
    IBM
    No answers on this topic
    Alternatives Considered
    DocuSign
    There has never been anything that we could really compare to Docusign. We have tried sending documents in a PDF version, but that was not nearly as efficient. DocuSign saves your signature in the system and uses that as it goes through your documents.
    Incentivized
    Read full review
    IBM
    I am a fan of Ariba to be used for the entire lifecycle of Sourcing. From RFX's to cutting PO's. I feel Emptoris misses the boat on the idea of a "One Stop Shop" for all of your Sourcing/Purchasing needs
    Incentivized
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    Scalability
    DocuSign
    In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Return on Investment
    DocuSign
    • Less paper use, faster signature times, less time standing at the printer/scanner to send documents to yourself
    • Security over your signature! Security over your company's signature and authorization to approve projects, cash flow etc
    • Love audit trails and the seamless tracking of the status of the document
    Incentivized
    Read full review
    IBM
    • We won the 2005 Baseline Magazine Award for best ROI related to a technology implementation with an ROI 5544% (see 2005 Baseline ROI Awards, GlaxoSmithkline).
    • We always felt we could do "two times the work, with half the people and deliver double the savings".
    Incentivized
    Read full review
    ScreenShots

    DocuSign Screenshots

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