DocuSign vs. eversign vs. Flywire

This product is well suited in the use case that I provided before: when it comes to onboarding employees and providing a clear channel for decision making for human resources, this is an excellent tool to accomplish that. I would say the weak points is when you have back and forth communication with users that it might seem a little redundant to have that back and forth communication in that scenario.

Incentivized

EverSign is well-suited for smaller organizations needing to sign any volume of documents, but is unable to afford more expensive options, like DocuSign. The functionality and options are impressive for how cost-effective it is compared to better-known alternatives. If you are sending many larger documents, EverSign may not be the best option. It can be difficult to review the documents in EverSign itself, so it's better suited to signing a larger document already reviewed off the platform. Organizations that can afford to pay the higher price for a more efficient option may want to do so.

Incentivized

Many of our international students studying at our institution are financially supported by their parents in their homeland. In other words, they rely on their families for payment of their class fees. So, Flywire makes international payments convenient by making payment by visiting our college website and finding the Flywire payment option. Some prefer this method over credit card payments or by wiring money to the student's bank account in the U.S., which creates a whole additional step in making payments.

Incentivized

• Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
• Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
• Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
• The recipient can save the document after signing, so they too have their own electronic copy for their records

Incentivized

• Ease of use. Unlike Docusign, when you create text fields on your doc, it allows you to enter the text into the box directly, whereas I have to click on the field and enter the text on the right hand side panel in Docusign.
• Speed. The documents load pretty quickly.
• Notification. It informs you every time a signer has signed the doc.

Incentivized

• Online payment capture is huge! And it's secured.
• Contracts get signed extremely fast using Sertifi.
• You receive an email notification once the customer signs, to know the transaction is complete.
• You also receive a notification when the customer 'views' the agreement.

Incentivized

• Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
• Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
• It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.

Incentivized

• Using the template was a little hard to understand when setting it up for users to sign.
• If you don't know where to click, logging in can be a little confusing.

Incentivized

• Still needs improvement in setting permissions for who in the organization can see full credit card numbers.
• Could use additional backup material for disputes with credit card companies.

Incentivized

I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."

Incentivized

Not enough features

Incentivized

Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.

Incentivized

It does not go down. I have had zero issues with DocuSign, approaching 4 years.

Incentivized

Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.

Incentivized

I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours

Incentivized

Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.

Incentivized

Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.

There has never been anything that we could really compare to Docusign. We have tried sending documents in a PDF version, but that was not nearly as efficient. DocuSign saves your signature in the system and uses that as it goes through your documents.

Incentivized

DocuSign is another alternative. However, it is much more expensive. For a small business we tried to avid working with companies that are more expensive. DocuSign is more well known too, and perhaps has more features. However we can find other alternatives to these features. Like sorting and uploading these documents manually. However for a larger company, this would be something to take into account.

Incentivized

PandaDoc, DocuSign. Honestly they all seem to work for what we were looking for, but Sertifi was a good price and an easy implementation, our use case was probably too basic to really find holes in any of the products in the space because they all seemed to be able to handle the basics that we needed.

Incentivized

In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.

Incentivized

• Less paper use, faster signature times, less time standing at the printer/scanner to send documents to yourself
• Security over your signature! Security over your company's signature and authorization to approve projects, cash flow etc
• Love audit trails and the seamless tracking of the status of the document

Incentivized

• no need to travel to remote locations to sign documents.
• no need to use expensive shipping to get the paper documents.
• no need to worry if the signatures will be valid.

Incentivized

• Great feedback from end clients - prior to Sertifi, we were manually creating PDFs and documents as well as mailing them for signature. This new process has increased our return time incredibly!
• Prior to Salesforce, potential recipients were sending emails in as requests that were being tracked in an Excel spreadsheet. Now we have the process automated where they can submit everything online, a document get auto-generated and auto-sent out 10 days later. We've saved SO much time because of this newfound efficiency!

Incentivized