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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dropbox

    Score8.5 out of 10
    N/ADropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.

    $9.99

    per month

    GoTo Connect

    Score8 out of 10
    N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.N/A
    Pricing
    DropboxGoTo Connect
    Editions & Modules
    Plus
    $9.99
    per month
    Essentials
    $18
    per month
    Business
    $20
    per month per user
    Business Plus
    $26
    per month per user
    Basic
    Free
    Phone System
    Contact Sales
    per month per seat
    Customer Experience (CX)
    Contact Sales
    per month per seat
    CX Complete
    Contact Sales
    per month per seat
    Contact Center
    Contact Sales
    per month per seat
    Offerings
    Pricing Offerings
    DropboxGoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DropboxGoTo Connect
    Considered Both Products
    Dropbox
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    1271 Answers
    91%
    Would buy again
    222 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    1067 Answers
    96%
    Delivers good value for the price
    216 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    1264 Answers
    94%
    Happy with the feature set
    229 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    857 Answers
    93%
    Lived up to sales and marketing promises
    176 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    992 Answers
    93%
    Implementation went as expected
    180 Answers
    Features
    DropboxGoTo Connect
    File Sharing & Management
    Comparison of File Sharing & Management features of Dropbox and GoTo Connect
    Feature
    Dropbox
    7.8
    1368 Ratings
    7% below category average
    GoTo Connect
    -
    Ratings
    Versioning8.21140 Ratings00 Ratings
    Video files7.21118 Ratings00 Ratings
    Audio files7.71014 Ratings00 Ratings
    Document collaboration8.01190 Ratings00 Ratings
    Access control8.11266 Ratings00 Ratings
    File search7.21312 Ratings00 Ratings
    Device sync7.91259 Ratings00 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Dropbox and GoTo Connect
    Feature
    Dropbox
    8.0
    1297 Ratings
    8% below category average
    GoTo Connect
    -
    Ratings
    User and role management7.41157 Ratings00 Ratings
    File organization8.51279 Ratings00 Ratings
    Device management8.11138 Ratings00 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Dropbox and GoTo Connect
    Feature
    Dropbox
    7.9
    1286 Ratings
    9% below category average
    GoTo Connect
    -
    Ratings
    Performance7.91275 Ratings00 Ratings
    Reliability8.21283 Ratings00 Ratings
    Storage Reports7.5978 Ratings00 Ratings
    Best Alternatives
    DropboxGoTo Connect
    Small Businesses
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Apple iCloud
    Score8.4 out of 10
    Quadient Inspire
    Score9.5 out of 10
    Enterprises
    ownCloud
    Score9.2 out of 10
    Quadient Inspire
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DropboxGoTo Connect
    Likelihood to Recommend
    8.5
    (1404 ratings)
    7.8
    (298 ratings)
    Likelihood to Renew
    8.2
    (44 ratings)
    10.0
    (30 ratings)
    Usability
    8.5
    (543 ratings)
    10.0
    (82 ratings)
    Availability
    9.0
    (4 ratings)
    9.1
    (4 ratings)
    Performance
    8.8
    (9 ratings)
    9.1
    (4 ratings)
    Support Rating
    7.2
    (40 ratings)
    9.9
    (58 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (3 ratings)
    6.0
    (2 ratings)
    Implementation Rating
    8.0
    (5 ratings)
    8.3
    (171 ratings)
    Configurability
    8.1
    (2 ratings)
    9.1
    (3 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Product Scalability
    8.0
    (5 ratings)
    9.1
    (4 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    9.1
    (2 ratings)
    User Testimonials
    DropboxGoTo Connect
    Likelihood to Recommend
    Dropbox
    Dropbox is well suited for sending File Requests to clients to upload documents, and for me to send File Transfers to clients with documents for them to download. I can create separate files for each client, and also create files within files, which is very convenient and useful for my business purposes. In Dropbox I can also see all of the File Requests that I have sent and it shows me how many times they've accessed it and how many files they uploaded. I can also see all of the File Transfers that I have made and whether how many times the client has accessed it and how many documents were downloaded. It also sends me notifications if the clients haven't downloaded their files yet so I can remind them. Dropbox Sign has been very easy to use, and I have already stated what could be changed with it
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    It is absolutely perfect for flexible hybrid teams that want to combine daily calls, texts, and video meetings without needing a dedicated IT person. However, I would completely skip this software if you run a massive outbound call center because the system reporting is just way too basic right now.
    Read full review
    Pros
    Dropbox
    • I can share projects I need feedback on.
    • I can make projects available to editors so that they can do their work.
    • Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
    • I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!
    Read full review
    GoTo formerly LogMeIn
    • Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
    • Voicemail options: Availability to create some voicemail with multiple receptors
    • Devices option: with several options to change on your devices
    • Audio library: Multiple option to create your own audio library with or without ambien music
    Incentivized
    Read full review
    Cons
    Dropbox
    • Admid Control Can feels little basic it can be improve by easy access quick tabs for important button.
    • Smart sync behaviour can be little confusing it can be improve by displaying more futuristic way
    • Pricing and storage facility can be improve for really more demanding for a tool can be imporve.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • I wish I could use the speed dials from my phone on the apps
    • I wish there was a regular reboot of phones during off hours to help from the inevitable glitches of VoIP phones
    • It would be nice if extensions were updated without the need to reboot phones.
    Incentivized
    Read full review
    Likelihood to Renew
    Dropbox
    Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
    Read full review
    GoTo formerly LogMeIn
    They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
    Incentivized
    Read full review
    Usability
    Dropbox
    It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.
    Read full review
    GoTo formerly LogMeIn
    Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
    Incentivized
    Read full review
    Reliability and Availability
    Dropbox
    I really recommend the product for the Dropbox availability is a great having very very less downtimes, they errors are less I have been faced yet, due to connectivity sometimes we are getting errors. Only sometimes the limitations of some features show some errors.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.
    Incentivized
    Read full review
    Performance
    Dropbox
    Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
    Read full review
    GoTo formerly LogMeIn
    There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
    Incentivized
    Read full review
    Support Rating
    Dropbox
    They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.
    Read full review
    GoTo formerly LogMeIn
    One of the MOST challenging things in tech support is that some of the offshore agents "don't speak Texan/English", and are really hard to understand. GoTo Connect's support is usually someone who is VERY easy to understand their US/English, and are very helpful. In dozens of interactions for our business & our clients, we've only had a few tickets that couldn't be resolved on the first call
    Incentivized
    Read full review
    In-Person Training
    Dropbox
    The person for corporate product dealing and knowledge of the product explore and better and secure use are properly handover to us. Also provide full software and tool training from the basic to the pro level with each and every possible explanation. Provide many sessions regarding every doubt. Also Guide better suitable options for our business to migrate and integrate for the expansion in all places employee smoothly.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Online Training
    Dropbox
    I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!
    Read full review
    GoTo formerly LogMeIn
    The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.
    Incentivized
    Read full review
    Implementation Rating
    Dropbox
    I needed to stay current in improving my daily operations. Dropbox
    was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
    Read full review
    GoTo formerly LogMeIn
    It was great. Provisioning the phones was the trickiest part, but once we figured that out, actually setting up users, lines, dial plans, and everything like that was really easy. We were easily able to provision phones, ship them out to all our outside locations, and make changes from the home office.
    Incentivized
    Read full review
    Alternatives Considered
    Dropbox
    I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.
    Read full review
    GoTo formerly LogMeIn
    Go-To was the more cost-effective option between these. They also had the closest alignment to our goals and what we needed for our company without going overboard. We are happy with our decision and will continue to recommend Go-To.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Dropbox
    I would recommend to this product directly to the sales team of Dropbox for the best deal provide to my referred person and provide the best service to them.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Scalability
    Dropbox
    It's easy to integrate with the systems of Windows and Linux, easy to have web versions accessible, which provide the web login credentials. Also, it can be installed for individuals for the best autosync features.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
    Read full review
    Professional Services
    Dropbox
    Their services are highly rated for moving massive, complex data sets from legacy on-premise servers to the cloud with minimal downtime.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Return on Investment
    Dropbox
    • When it works (usually if a client already has Dropbox, so they don't get the solicitation to sign up), it works flawlessly.
    • I've had multiple clients not see the "continue with download only" at the bottom and email me to resend the media another way because they don't have a Dropbox account.
    Read full review
    GoTo formerly LogMeIn
    • Cost Savings have been realized from reducing hardware .
    • We are all able to collaborate remotely and it has been seamless and easy to setup.
    • I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.
    Incentivized
    Read full review
    ScreenShots

    Dropbox Screenshots

    Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.

    GoTo Connect Screenshots

    Screenshot of GoTo App - contact center general settingsScreenshot of GoTo App - meeting chat (in-session)Screenshot of simple setupScreenshot of mobile app - ongoing callScreenshot of session controlsScreenshot of call menu