ECI e-automate vs. Jobber

ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business.

Incentivized

When you have a lot of techs out in the field, Jobber helps to keep track of who is assigned to which job. This lessens the likelihood of miscommunication or having jobs "fall through the cracks." Techs do not need to physically come to the office for their assignments each day which saves time and money since they can access their Jobber assignments through their phones.

Incentivized

• Inventory control.
• Technician tracking.
• Quoting.
• Integration with 3rd party software.

Incentivized

• Quotes look professional. Clients love them!
• Time sheets are neat and clean.
• Keeping track of clients' information accurately and precisely.

Incentivized

• Allowing multiple, movable windows within the program so you can bounce between screens.
• More friendly integration with third party apps.

Incentivized

• While Jobber does have some integrations with third-party payment processors, the one thing we're missing is the ability for Jobber to trigger recurring payments with those providers. This would help us immensely.

Incentivized

It is usable in multiple settings, but in my opinion preferably for small to medium-sized organizations. It covers the process as a whole and can be used in any segment (from creating a quote to client communication). The mobile app is very usable, intuitive, and especially useful for people working in the field

Incentivized

Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.

Incentivized

There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.

Incentivized

Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs.

Incentivized

Jobber was the best for us by offering the right amount of professional features while not being overwhelming for a small company to use.

Incentivized

• It has given us better insights into how our IT side is growing.
• It took a lot of man-hours on our side to make it work for the IT side.
• Inventory is still a very manual process.

Incentivized

• Keeps us on track
• Everything at our fingertips
• Access is quick

Incentivized