Ecwid by Lightspeed vs. Jotform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ecwid by Lightspeed
Score 10.0 out of 10
N/A
Ecwid allows customers the ability to create an online store to any webpage or social media profile. Boasting hundreds of thousands of merchants in 175 countries as users, Ecwid aims to provide everything needed to reach customers wherever they are: in-person, through a website, Instagram, Facebook, Amazon, or Google Shopping. In addition, Ecwid’s point-of-sale integrations, email marketing integrations, and dedicated mobile app allow sellers to manage marketing merchandising, and sales - any…
$5
per month
Jotform
Score 8.5 out of 10
N/A
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…
$0
Pricing
Ecwid by LightspeedJotform
Editions & Modules
Starter
$5
per month
Venture
$30
per month
Business
$55
per month
Unlimited
$130
per month
Free
$0.00
Bronze
$34.00
Monthly
Silver
$39.00
Monthly
Gold
$99.00
Monthly
Enterprise
Custom
Offerings
Pricing Offerings
Ecwid by LightspeedJotform
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsA 16% discount is offered for annual billing.
More Pricing Information
Community Pulse
Ecwid by LightspeedJotform
Features
Ecwid by LightspeedJotform
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Ecwid by Lightspeed
10.0
13 Ratings
25% above category average
Jotform
-
Ratings
Product catalog & listings10.013 Ratings00 Ratings
Product management10.013 Ratings00 Ratings
Bulk product upload10.06 Ratings00 Ratings
Branding10.011 Ratings00 Ratings
Mobile storefront10.011 Ratings00 Ratings
Product variations10.013 Ratings00 Ratings
Website integration10.012 Ratings00 Ratings
Visual customization10.013 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Ecwid by Lightspeed
10.0
12 Ratings
27% above category average
Jotform
-
Ratings
Abandoned cart recovery10.011 Ratings00 Ratings
Checkout user experience10.011 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Ecwid by Lightspeed
10.0
12 Ratings
19% above category average
Jotform
-
Ratings
eCommerce security10.012 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Ecwid by Lightspeed
10.0
11 Ratings
27% above category average
Jotform
-
Ratings
Promotions & discounts10.011 Ratings00 Ratings
Personalized recommendations10.07 Ratings00 Ratings
SEO10.09 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Ecwid by Lightspeed
10.0
13 Ratings
23% above category average
Jotform
-
Ratings
Order processing10.013 Ratings00 Ratings
Inventory management10.011 Ratings00 Ratings
Shipping10.012 Ratings00 Ratings
Custom functionality10.013 Ratings00 Ratings
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Ecwid by Lightspeed
-
Ratings
Jotform
7.8
161 Ratings
2% below category average
Survey templates00 Ratings8.1138 Ratings
Themes00 Ratings7.4146 Ratings
Custom logo/branding00 Ratings7.8153 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Ecwid by Lightspeed
-
Ratings
Jotform
7.7
148 Ratings
9% below category average
Changes to live survey00 Ratings7.7125 Ratings
Question design help00 Ratings7.6123 Ratings
Multiple question types00 Ratings7.9145 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Ecwid by Lightspeed
-
Ratings
Jotform
7.3
124 Ratings
11% below category average
Survey logic flexibility00 Ratings7.3124 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Ecwid by Lightspeed
-
Ratings
Jotform
7.4
151 Ratings
8% below category average
Response tracking00 Ratings7.1142 Ratings
Data export00 Ratings8.7144 Ratings
Standard reports00 Ratings6.9130 Ratings
Custom reports00 Ratings7.3122 Ratings
Analytics00 Ratings7.2112 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Ecwid by Lightspeed
-
Ratings
Jotform
7.5
125 Ratings
14% below category average
Access controls00 Ratings7.4121 Ratings
Compliance00 Ratings7.5114 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Ecwid by Lightspeed
-
Ratings
Jotform
7.1
94 Ratings
12% below category average
Vendor-offered crowdsourcing00 Ratings7.075 Ratings
Respondent restrictions00 Ratings7.294 Ratings
Best Alternatives
Ecwid by LightspeedJotform
Small Businesses
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ecwid by LightspeedJotform
Likelihood to Recommend
10.0
(13 ratings)
8.2
(182 ratings)
Likelihood to Renew
9.6
(2 ratings)
9.3
(7 ratings)
Usability
10.0
(8 ratings)
8.4
(128 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
8.2
(1 ratings)
-
(0 ratings)
Support Rating
8.6
(7 ratings)
7.5
(81 ratings)
Implementation Rating
8.2
(1 ratings)
8.8
(3 ratings)
Configurability
8.2
(1 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
Ecwid by LightspeedJotform
Likelihood to Recommend
Ecwid
Ecwid is absolutely perfect for any business that is looking to start out with online sales and mobile point-of-sale. Many times, business owners may have limited experience in setting up a website or point-of-sale. Having to spend on this expertise with a limited budget can be frustrating. Ecwid allows you to have great results even if you are a novice.
Read full review
Jotform
We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
Read full review
Pros
Ecwid
  • Clarity - there has been very little confusion and need to reach out to Customer Support for help
  • Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily
  • Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies.
Read full review
Jotform
  • Gathers information on my clients
  • Gathers and organizes information on my prospects
  • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
  • Educates clients about the benefit of supplementation
  • Educates my prospects
Read full review
Cons
Ecwid
  • Recurring billing - ability to bill subscription customers without having to go to my payment gateway
  • Robust order management - very limited in managing orders, therefore I had to subscribe to a different software
  • Expensive customization - if you want to customize anything, it is very expensive
Read full review
Jotform
  • The price is too high for casual users like myself
  • The automation took some time to figure out (that's understandable)
  • Making the forms look uniform took a lot of time to setup
  • Some parts like the approval emails, notification emails can be confusing
Read full review
Likelihood to Renew
Ecwid
The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.
Read full review
Jotform
I need this software to run my business, it's built around it.
Read full review
Usability
Ecwid
I gave a 9 instead of a 10 only because I haven't figured out a function or two. I believe it has less to do with Ecwid's overall usability and more to do with my own understanding and skill level, but regardless, it may also have something to do with the limits of Ecwid's functions.
Read full review
Jotform
As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
Read full review
Reliability and Availability
Ecwid
Always available. Very reliable
Read full review
Jotform
No answers on this topic
Performance
Ecwid
Good overall performance both in desktop and mobile
Read full review
Jotform
No answers on this topic
Support Rating
Ecwid
I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.
Read full review
Jotform
I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
Read full review
Implementation Rating
Ecwid
Fast and simple implementation of Ecwid's solutions. Easy to learn and navigate
Read full review
Jotform
the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
Read full review
Alternatives Considered
Ecwid
We sell a product that requires certain controls to sell and most of the companies we researched had specific policies preventing us from selling on their platform. We aren't selling anything dangerous, they are parts of ammunition (the shell casings) and not entire ammunition rounds. Most other vendors restrict the sales of firearms and ammunition, but even when just selling a part used to create ammunition, we were still restricted. I'm not really sure why they restrict sales of products like ours from different vendors. Ecwid had no such restrictions and were happy to confirm that for us.
Read full review
Jotform
Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
Read full review
Scalability
Ecwid
Good scalability. I use the second plan and there are 2 more plans that I could use if I needed other features or services
Read full review
Jotform
No answers on this topic
Return on Investment
Ecwid
  • We have not been able to measure the ROI as of yet, as we cannot get out of the gate with customization required.
  • It can be implemented quickly for basic online stores.
  • Once the system is configured, ROI will dramatically go up.
Read full review
Jotform
  • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
  • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
  • I could not easily identify what new information was provided in a resubmission by a respondent.
Read full review
ScreenShots

Ecwid by Lightspeed Screenshots

Screenshot of Ecwid store looks perfect on any smartphone and automatically adapts to your customer’s screen size — laptops, tablets, smart TVs or smart watches.Screenshot of Manage your Ecwid store wherever you are from your mobile device.Screenshot of Mobile app for every store. Your customers can shop from their mobile devices with your own dedicated native app and utilize advanced features like Apple Pay.

Jotform Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of