TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eFax Corporate

    Score6.9 out of 10
    N/AeFax is an encrypted cloud-based fax service that allows users to send, receive, and edit faxes online, from email, or from a mobile application. It provides users with a unique fax number attached to their email address, thereby avoiding the need to use a fax machine or print incoming faxes.N/A

    Microsoft Teams

    Score8.3 out of 10
    N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Pricing
    eFax CorporateMicrosoft Teams
    Editions & Modules
    No answers on this topic
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    Offerings
    Pricing Offerings
    eFax CorporateMicrosoft Teams
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts are available for non profit organizations.
    More Pricing Information
    Community Pulse
    eFax CorporateMicrosoft Teams
    Considered Both Products
    Consensus Cloud Solutions
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    90%
    Would buy again
    255 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    10 Answers
    95%
    Delivers good value for the price
    225 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    90%
    Happy with the feature set
    255 Answers
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    7 Answers
    92%
    Lived up to sales and marketing promises
    144 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    8 Answers
    93%
    Implementation went as expected
    174 Answers
    Features
    eFax CorporateMicrosoft Teams
    Project Management
    Comparison of Project Management features of eFax Corporate and Microsoft Teams
    Feature
    eFax Corporate
    -
    Ratings
    Microsoft Teams
    8.2
    241 Ratings
    6% above category average
    Task Management00 Ratings8.1179 Ratings
    Gantt Charts00 Ratings8.196 Ratings
    Scheduling00 Ratings8.3208 Ratings
    Workflow Automation00 Ratings8.4126 Ratings
    Mobile Access00 Ratings8.2229 Ratings
    Search00 Ratings7.6212 Ratings
    Visual planning tools00 Ratings8.4143 Ratings
    Communication
    Comparison of Communication features of eFax Corporate and Microsoft Teams
    Feature
    eFax Corporate
    -
    Ratings
    Microsoft Teams
    8.0
    251 Ratings
    0% above category average
    Chat00 Ratings9.0250 Ratings
    Notifications00 Ratings8.4249 Ratings
    Discussions00 Ratings8.7235 Ratings
    Surveys00 Ratings8.2146 Ratings
    Internal knowledgebase00 Ratings8.6157 Ratings
    Integrates with GoToMeeting00 Ratings6.447 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings5.743 Ratings
    Integrates with Outlook00 Ratings9.1155 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of eFax Corporate and Microsoft Teams
    Feature
    eFax Corporate
    -
    Ratings
    Microsoft Teams
    8.2
    236 Ratings
    2% above category average
    Versioning00 Ratings8.6168 Ratings
    Video files00 Ratings8.4202 Ratings
    Audio files00 Ratings8.8200 Ratings
    Document collaboration00 Ratings8.9216 Ratings
    Access control00 Ratings8.6198 Ratings
    Advanced security features00 Ratings8.5158 Ratings
    Integrates with Google Drive00 Ratings5.353 Ratings
    Device sync00 Ratings8.6172 Ratings
    Best Alternatives
    eFax CorporateMicrosoft Teams
    Small Businesses
    No answers on this topic
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    OpenText XM Fax
    Score10 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    OpenText XM Fax
    Score10 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    eFax CorporateMicrosoft Teams
    Likelihood to Recommend
    10.0
    (17 ratings)
    8.6
    (329 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (12 ratings)
    Usability
    8.0
    (1 ratings)
    8.7
    (114 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (4 ratings)
    8.0
    (114 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    6.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (7 ratings)
    User Testimonials
    eFax CorporateMicrosoft Teams
    Likelihood to Recommend
    Consensus Cloud Solutions
    For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.
    Incentivized
    Read full review
    Microsoft
    It's amazing as a daily driver for team communication, and document search/store. Also, if you're doing a lot of LONG meetings and have trouble remembering details, the AI summarization is amazing and convenient. It just works. I'm not saying I always do this, of course, but if I need to 'skim' instead of really digging into every detail from a meeting, the AI-generated summary is generally good enough that I can get away with it.
    Read full review
    Pros
    Consensus Cloud Solutions
    • The fax always goes through, there are no issues with reliability.
    • It offers a variety of features such as taking photos and saving files.
    • It can receive faxes too.
    • It can save faxes for a long time and allows you to save contacts.
    Incentivized
    Read full review
    Microsoft
    • All in one communication for Teams.
    • High quality and reliable both audio and video meetings.
    • Well organized and clear instant chat.
    • Excellent security features.
    • Beautiful integration with 3rd party tools and systems.
    • Perfect compatibility with windows ,android and iOS.
    • Allow meetings recordings for later us or sharing with teams that missed the live.
    Incentivized
    Read full review
    Cons
    Consensus Cloud Solutions
    • The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
    • Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
    • Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.
    Incentivized
    Read full review
    Microsoft
    • The webinars feature has some missing functionally such as the ability for all users to use the Q&A feature (only those with a Microsoft Teams account can use it now), the ability to upload documents for attendees to easily access and download, and the ability for presenters and organizers to easily chat amongst themselves throughout the webinar.
    • The "Channels" organization hierarchy could be more clear. If you have several channels set up, it can get clunky and hard to find the specific channel you are looking for.
    • The MS Planner tool lacks functionality and organization. You cannot assign more than one person to a task and it's confusing when you try to share tasks with people - it would be nice if they were automatically added to someone's calendar.
    Incentivized
    Read full review
    Likelihood to Renew
    Consensus Cloud Solutions
    No answers on this topic
    Microsoft
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Incentivized
    Read full review
    Usability
    Consensus Cloud Solutions
    For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.
    Incentivized
    Read full review
    Microsoft
    If you have the full Microsoft Office suite, it works really well because it's integrated well within its ecosystem, but if not, it can be annoying because it tries to open a shared file in the web versions of the file equivalents. The web version is also a bit slow, and the login is very difficult to handle if you have multiple Microsoft or Outlook accounts.
    Incentivized
    Read full review
    Reliability and Availability
    Consensus Cloud Solutions
    No answers on this topic
    Microsoft
    Rare, but outages do happen
    Incentivized
    Read full review
    Performance
    Consensus Cloud Solutions
    No answers on this topic
    Microsoft
    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Incentivized
    Read full review
    Support Rating
    Consensus Cloud Solutions
    eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.
    Incentivized
    Read full review
    Microsoft
    The overall support provided by Microsoft for Microsoft Teams has been quite good but there is still some room for improvements. Microsoft needs to proactively work on fixing the open bugs in order to provide a seamless experience to the users. But over the service and experience provided by the Microsoft team have been quite satisfactory.
    Incentivized
    Read full review
    Implementation Rating
    Consensus Cloud Solutions
    No answers on this topic
    Microsoft
    I find everything I need for my day-to-day work.
    Incentivized
    Read full review
    Alternatives Considered
    Consensus Cloud Solutions
    eFax is for serious business professionals and it comes with so many tools, including a free App and a desktop app, which makes it extremely easy for you and your employees to send and receive faxes. You can take a photo of a document and fax it over to someone in another state in a few minutes!
    Incentivized
    Read full review
    Microsoft
    Microsoft Teams offers a much more integrated experience between their chat and video call function compared to Google Chat and Slack. Both other tools are much better for internal communications are they have simpler UI without other features. Whereas Microsoft Teams can be used for more critical conversations, particularly between external companies, and has been very useful in sales conversations which is what we chose it for when speaking to companies that work exclusively through Microsoft.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Consensus Cloud Solutions
    No answers on this topic
    Microsoft
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review
    Scalability
    Consensus Cloud Solutions
    No answers on this topic
    Microsoft
    It does not appear to have a limit to how many teams and employees we can have using it
    Incentivized
    Read full review
    Professional Services
    Consensus Cloud Solutions
    No answers on this topic
    Microsoft
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review
    Return on Investment
    Consensus Cloud Solutions
    • We were able to reduce costs by using eFax and make our faxing company-wide simpler!
    • We were able to remove a landline for faxing.
    Incentivized
    Read full review
    Microsoft
    • Personally, I would say that by using Microsoft Teams, it upped my collaboration with my colleagues by around 50% or around more than half of what I usually did prior to using it.
    • I had 100% show rate and attendance on all of my meetings in the past 6 months.
    • If I may add, I also have been chattier & collaborative towards my colleagues in past 3 months particularly the month of December when we had huge traffic at work. I would estimate this behavior to have been increased by around 60% than what I usually incur during normal operating days.
    Incentivized
    Read full review
    ScreenShots