Egencia vs Expensify

• Egencia is an all-in-one booking tool so you can keep everything in once place.
• Egencia works with SAML, so it's easy for users to get set up and logged in.
• Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.

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• Ease of use: it's easy to learn Expensify, the layout and navigation are easy to follow.
• Reminders: you can set reminders for yourself to submit reports daily, weekly or monthly.
• Uploading receipts: you can scan receipts on your phone or take pictures and attach.

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• Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
• The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.

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• The SmartScan feature sometimes has typos. I don't know enough about the technology to even know if this is something that could be better.
• The user experience is a little bit clunky when SmartScan doesn't work and you have to do things manually. Not sure a way around this, though.

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• More efficient booking - save time.
• We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
• All electronic - bookings all online so have easy access to all staff trips.

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• Time spent by the AP processors on expense reports has been reduced from eight hours per week to two hours per week.
• Errors in expense reports that make it all the way to the disbursement stage have been reduced from five per months to zero.

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