What users are saying about
29 Ratings
313 Ratings
29 Ratings
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Score 8.3 out of 100
313 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • Egencia is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Expensify is rated higher in 1 area: Support Rating

Likelihood to Recommend

7.0

Egencia

70%
14 Ratings
5.8

Expensify

58%
88 Ratings

Likelihood to Renew

Egencia

N/A
0 Ratings
10.0

Expensify

100%
8 Ratings

Usability

10.0

Egencia

100%
1 Rating
7.0

Expensify

70%
1 Rating

Support Rating

6.4

Egencia

64%
16 Ratings
8.5

Expensify

85%
84 Ratings

Online Training

10.0

Egencia

100%
1 Rating

Expensify

N/A
0 Ratings

Vendor post-sale

10.0

Egencia

100%
1 Rating

Expensify

N/A
0 Ratings

Vendor pre-sale

10.0

Egencia

100%
1 Rating

Expensify

N/A
0 Ratings

Likelihood to Recommend

Expedia Group

Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
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Expensify

Expensify is helpful in that employees can somewhat easily submit their expenses for reimbursement. I have had several situations where employees are confused by the process of setting up their accounts. I would also like to have reimbursement rules that make it easier for employees to consolidate their expenses onto a single report instead of letting people submit reports for single expenses with reckless abandon or just plain misunderstanding of consolidation options.
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Pros

Expedia Group

  • Egencia is an all-in-one booking tool so you can keep everything in once place.
  • Egencia works with SAML, so it's easy for users to get set up and logged in.
  • Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
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Expensify

  • Submitting expenses. It's easy to enter an expense, choose a category, enter the dollar amount and submit it. That's about it.
  • Uploading receipts. You can send receipts to Expensify from your phone, or upload them from your computer.
  • Entering hours worked. It's simple to move from expenses over to timesheets to submit the hours that you've worked.
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Cons

Expedia Group

  • Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
  • The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
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Expensify

  • The site occasionally has a glitch where it thinks a duplicate receipt is being uploaded, and it requires deleting the expense and re-entering. This happens once every 3 or 4 reports.
  • The concierge offers popups with helpful tips. It reminds me a bit of the old paperclip on Microsoft Word. Like that paperclip however, I could see it annoying some users. I haven't found the ability to turn it off.
  • It's a little confusing that expenses can be uploaded and saved onto the site, or instantly uploaded for only the report you're working on. I haven't quite figured out how why I would save the receipts on the site instead of the one-time use that I've been doing.
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Pricing Details

Egencia

Starting Price

Editions & Modules

Egencia editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Expensify

    Starting Price

    $5 per month

    Editions & Modules

    Expensify editions and modules pricing
    EditionModules
    Track4.991
    Submit4.992
    Collect5.003
    Control5.004

    Footnotes

    1. Per Month (Free for 25 SmartScans per Month)
    2. Per Month (Free for 25 SmartScans per Month)
    3. Per User Per Month with Expensify Card with Pay-Per-Use Price of $10 per User per Month
    4. Per User Per Month with Expensify Card with Pay-Per-Use Price of $18 per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Expedia Group

    No answers on this topic

    Expensify

    We like using the tool and we receive positive feedback from employees and management who use the tool. It saves time and helps us concentrate on the value adding activities so we are very likely to keep using Expensify in the future
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    Usability

    Expedia Group

    It is just so simple to use.
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    Expensify

    Mobile works great, but let's be honest. It's just a photograph. Their OCR and human turk technology works great to scan that photo and enter the proper information. The web interface is decent and allows you to work with single expenses in great detail. What's missing is the ability to mass update expenses, and this sometimes hurts, especially if you're a heavy user of the system.
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    Support Rating

    Expedia Group

    When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
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    Expensify

    Our rep has been amazing. He has built custom reports for us that have been very time consuming and difficult. Our reps are also currently looking into new submission solutions for us that we are excited about. They came up with this and recommended it on their own without me complaining about an issue. They are about our success and are very excited about the product they offer.
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    Online Training

    Expedia Group

    My training was over the phone with some trial and error.
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    Expensify

    No answers on this topic

    Alternatives Considered

    Expedia Group

    It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
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    Expensify

    I am unaware of any competitors, but I am VERY happy with Expensify. At this point, we are not interested in shopping for any other alternatives. The only case that we have made for switching away from Expensify would be switching to an ERP (Sage Intacct) which is capable of handling expense statement coordination on its own. That said, it is unfair to compare Expensify to Sage Intacct. Furthermore, I am not sure that Sage Intacct's Expensify-like module is better than Expensify.
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    Return on Investment

    Expedia Group

    • More efficient booking - save time.
    • We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
    • All electronic - bookings all online so have easy access to all staff trips.
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    Expensify

    • Time spent by the AP processors on expense reports has been reduced from eight hours per week to two hours per week.
    • Errors in expense reports that make it all the way to the disbursement stage have been reduced from five per months to zero.
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