Epicor HCM (discontinued) vs. Paycor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor HCM (discontinued)
Score 9.5 out of 10
N/A
Epicor HCM supplied human resource management system (HRMS) capabilities, but Epicor has stopped offering this functionality and company's HR applications are no longer available.N/A
Paycor
Score 7.5 out of 10
N/A
Paycor provides core HR functions scaled towards small and mid-sized businesses. Paycor offers an integrated benefits platform for interfacing directly with insurance carriers and an adaptable time management platform.N/A
Pricing
Epicor HCM (discontinued)Paycor
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Epicor HCM (discontinued)Paycor
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPaycor's pricing for small, mid, and enterprise companies varies based on product bundle and company size. Because Paycor HR software is built to help businesses scale and grow, plans are based on the mix of HR products needed, and company size. Payroll is at the core of Paycor's offering, and their products are sold as a part of their payroll and HR platform.
More Pricing Information
Community Pulse
Epicor HCM (discontinued)Paycor
Considered Both Products
Epicor HCM (discontinued)
Chose Epicor HCM (discontinued)
I did not participate in business decision-making, but there were lots of positive factors that determined going with this solution. One of our company's factors was the price, which was reasonable for the umbrella of services. It was also easy to integrate with our software …
Paycor

No answer on this topic

Features
Epicor HCM (discontinued)Paycor
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
9 Ratings
23% above category average
Paycor
-
Ratings
Employee demographic data10.09 Ratings00 Ratings
Employment history10.09 Ratings00 Ratings
Job profiles and administration10.08 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.10.09 Ratings00 Ratings
Organizational charting10.05 Ratings00 Ratings
Organization and location management10.08 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)10.04 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
7 Ratings
22% above category average
Paycor
8.1
373 Ratings
1% below category average
Pay calculation10.04 Ratings8.5362 Ratings
Support for external payroll vendors10.07 Ratings8.25 Ratings
Off-cycle/On-Demand payment10.01 Ratings8.3164 Ratings
Benefit plan administration10.07 Ratings7.1260 Ratings
Direct deposit files10.05 Ratings8.8356 Ratings
Salary revision and increment management10.06 Ratings8.1299 Ratings
Reimbursement management10.02 Ratings7.894 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Epicor HCM (discontinued)
9.0
7 Ratings
11% above category average
Paycor
-
Ratings
Approval workflow10.06 Ratings00 Ratings
Balance details8.07 Ratings00 Ratings
Annual carry-forward and encashment9.05 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Epicor HCM (discontinued)
9.8
8 Ratings
19% above category average
Paycor
-
Ratings
View and generate pay and benefit information9.07 Ratings00 Ratings
Update personal information10.08 Ratings00 Ratings
View company policy documentation10.06 Ratings00 Ratings
Employee recognition10.02 Ratings00 Ratings
View job history10.06 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
23% above category average
Paycor
-
Ratings
Tracking of all physical assets10.04 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Epicor HCM (discontinued)
7.0
9 Ratings
8% below category average
Paycor
-
Ratings
Report builder8.09 Ratings00 Ratings
Pre-built reports6.09 Ratings00 Ratings
Ability to combine HR data with external data7.08 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Epicor HCM (discontinued)
10.0
3 Ratings
23% above category average
Paycor
-
Ratings
New hire portal10.03 Ratings00 Ratings
Manager tracking tools10.03 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
22% above category average
Paycor
-
Ratings
Corporate goal setting10.03 Ratings00 Ratings
Individual goal setting10.04 Ratings00 Ratings
Line-of sight-visibility10.03 Ratings00 Ratings
Performance tracking10.04 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Epicor HCM (discontinued)
9.2
4 Ratings
15% above category average
Paycor
-
Ratings
Performance plans10.04 Ratings00 Ratings
Performance improvement plans10.03 Ratings00 Ratings
Review status tracking10.04 Ratings00 Ratings
Review reminders7.04 Ratings00 Ratings
Multiple review frequency9.03 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Epicor HCM (discontinued)
10.0
3 Ratings
25% above category average
Paycor
-
Ratings
Create succession plans/pools10.01 Ratings00 Ratings
Candidate ranking10.03 Ratings00 Ratings
Candidate search10.03 Ratings00 Ratings
Candidate development10.01 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
26% above category average
Paycor
-
Ratings
Job Requisition Management10.04 Ratings00 Ratings
Company Website Posting10.03 Ratings00 Ratings
Publish to Social Media10.01 Ratings00 Ratings
Job Search Site Posting10.02 Ratings00 Ratings
Duplicate Candidate Prevention10.03 Ratings00 Ratings
Applicant Tracking10.04 Ratings00 Ratings
Notifications and Alerts10.04 Ratings00 Ratings
Best Alternatives
Epicor HCM (discontinued)Paycor
Small Businesses
Dayforce Powerpay
Dayforce Powerpay
Score 9.4 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.4 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Enterprises
PeopleStrong
PeopleStrong
Score 9.6 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Epicor HCM (discontinued)Paycor
Likelihood to Recommend
9.0
(12 ratings)
7.3
(396 ratings)
Likelihood to Renew
10.0
(2 ratings)
8.0
(21 ratings)
Usability
7.0
(2 ratings)
7.7
(364 ratings)
Availability
9.0
(1 ratings)
10.0
(3 ratings)
Performance
9.0
(2 ratings)
10.0
(3 ratings)
Support Rating
1.0
(4 ratings)
4.8
(58 ratings)
In-Person Training
10.0
(1 ratings)
10.0
(1 ratings)
Online Training
-
(0 ratings)
9.0
(3 ratings)
Implementation Rating
7.1
(2 ratings)
8.1
(19 ratings)
Configurability
-
(0 ratings)
10.0
(4 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
8.6
(3 ratings)
10.0
(3 ratings)
Vendor post-sale
10.0
(1 ratings)
10.0
(2 ratings)
Vendor pre-sale
10.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
Epicor HCM (discontinued)Paycor
Likelihood to Recommend
Discontinued Products
While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing. The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Read full review
Paycor Inc
Paycor is well suited for integrations. It has helped us by streamlining and automating key HR and Payroll processes, which reduces manual work and makes our day to day operations much more efficient. Customer service is an area that could use improvement. Response times are often slow and it typically requires consistent follow up to get a case fully resolved.
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Pros
Discontinued Products
  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
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Paycor Inc
  • Onboarding works very well for us with a lot of Self-Service for employees it gives us time back and ensures data accuracy is in the employees control.
  • Recruiting works well because it links to specific jobs and automatically posts jobs when an employee is separated from service.
  • Tax filings work fairly well for us and have always been accurate.
Read full review
Cons
Discontinued Products
  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
Read full review
Paycor Inc
  • Administrative/C-Suite level of canned reports and dashboards
  • Displaying company reminders or documents to sign that are urgent in a way that doesn’t allow an employee to clock out until they have completed the task.
  • More options to build an org chart
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Likelihood to Renew
Discontinued Products
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
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Paycor Inc
Price point is the biggest driving factor. Paycor has made some strides in the customer service area and we've seen enough improvements that renewing our contract has become more a reality than a pipe dream. The system functions well and our employees are familiar with how it works, so to make a change would be a huge lift for our team
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Usability
Discontinued Products
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel. Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Read full review
Paycor Inc
It’s really easy to use for admins and employees.
The interface is nice the mobile app is really easy. There are a lot of great solution and integrations. Over all the this a good product and mostly works well. In times of critical need there have been some hiccups. A
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Reliability and Availability
Discontinued Products
The product was always available.
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Paycor Inc
I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.
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Performance
Discontinued Products
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
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Paycor Inc
For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!
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Support Rating
Discontinued Products
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
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Paycor Inc
I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.
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In-Person Training
Discontinued Products
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
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Paycor Inc
No answers on this topic
Online Training
Discontinued Products
No answers on this topic
Paycor Inc
The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.
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Implementation Rating
Discontinued Products
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
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Paycor Inc
Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
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Alternatives Considered
Discontinued Products
Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
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Paycor Inc
I prefer Quickbooks, it was the easiest system to process, approve, pay, and log. Taxes were easier however it was the most expensive and we were all told that the changes were being made
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Scalability
Discontinued Products
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
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Paycor Inc
I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level
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Return on Investment
Discontinued Products
  • Epicor HCM had a positive impact on our ROI by matching the right employees to specific roles based on their set of skills and competencies.
  • The tool positively impacted the performance and efficiencies throughout the different corporate departments.
  • It could have a negative impact on user satisfaction when it comes to support and response time.
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Paycor Inc
  • It has freed me up to do more of the fun things we wanted to do in HR, outside of basic policy/evals/payroll.
  • It has challenged my brain and learning. It's both frustrating and empowering to be able to configure the system when Paycor can't.
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ScreenShots

Paycor Screenshots

Screenshot of the real-time data insights that support critical business decisions.Screenshot of Paycor's expense reportingScreenshot of the recruiting processes streamlined in PaycorScreenshot of workforce scheduling in PaycorScreenshot of Paycor's mobile app, that allows employees to punch in and out from their phonesScreenshot of the Paycor Home Screen