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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Evernote

    Score8.5 out of 10
    N/AEvernote is a suite of software and services designed for notetaking and archiving. A "note" can be a piece of formatted text, a full webpage or webpage excerpt, a photograph, a voice memo, or a handwritten "ink" note. Notes can also have file attachments. Notes can be sorted into folders, then tagged, annotated, edited, given comments, searched and exported as part of a notebook. Evernote supports a number of operating system platforms (including OS X, iOS, Chrome OS, Android, Microsoft…

    $14.99

    per month

    StringeeX

    Score8 out of 10
    Small Businesses (1-50 employees)
    StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
    Pricing
    EvernoteStringeeX
    Editions & Modules
    Starter
    $14.99
    per month
    Advanced
    $24.99
    per month
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    EvernoteStringeeX
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing.—
    More Pricing Information
    Community Pulse
    EvernoteStringeeX
    Considered Both Products
    Evernote
    No answer on this topic
    StringeeX
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    38 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    36 Answers
    No answers on this topic
    Happy with the feature set
    90%
    Happy with the feature set
    38 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    29 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    33 Answers
    No answers on this topic
    Features
    EvernoteStringeeX
    Contact Center Software
    Comparison of Contact Center Software features of Evernote and StringeeX
    Feature
    Evernote
    -
    Ratings
    StringeeX
    8.3
    2 Ratings
    2% below category average
    Agent dashboard00 Ratings9.02 Ratings
    Validate callers00 Ratings8.02 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings9.02 Ratings
    Click-to-call (CTC)00 Ratings9.02 Ratings
    Warm transfer00 Ratings7.02 Ratings
    Predictive dialing00 Ratings7.02 Ratings
    Interactive voice response00 Ratings6.02 Ratings
    REST APIs00 Ratings9.02 Ratings
    Call scripts00 Ratings9.02 Ratings
    Call tracking00 Ratings8.02 Ratings
    Multichannel integration00 Ratings9.02 Ratings
    CRM software integration00 Ratings9.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Evernote and StringeeX
    Feature
    Evernote
    -
    Ratings
    StringeeX
    7.2
    2 Ratings
    15% below category average
    Inbound call routing00 Ratings8.02 Ratings
    Omnichannel inbound routing00 Ratings8.02 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings6.02 Ratings
    Historical reporting00 Ratings6.02 Ratings
    Live reporting00 Ratings7.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    Best Alternatives
    EvernoteStringeeX
    Small Businesses
    Google Keep
    Score9.2 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    Google Keep
    Score9.2 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Google Keep
    Score9.2 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EvernoteStringeeX
    Likelihood to Recommend
    4.1
    (106 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    8.3
    (35 ratings)
    -
    (0 ratings)
    Usability
    7.6
    (13 ratings)
    -
    (0 ratings)
    Availability
    8.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.9
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (27 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    9.8
    (8 ratings)
    -
    (0 ratings)
    User Testimonials
    EvernoteStringeeX
    Likelihood to Recommend
    Evernote
    Evernote is an excellent tool for keeping track of client relationships and taking notes. The indexing is excellent, with text in images and text. However, a Wiki might be better for large-scale collaboration. It is a perfect use case for it, and it is hard to beat. To-do lists that need to be tracked or have due dates assigned do not work well in Evernote. It's almost like a library that anyone can add to, edit, tag, and reference. Evernote has a limited checklist function in terms of tasks meant to be kept in one place rather than reviewed and organized over time.
    Incentivized
    Read full review
    StringeeX
    I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
    Read full review
    Pros
    Evernote
    • Ability to share meeting notes with others (like that it works well with Rocketbook).
    • The To-Do list helps with organization and project deadlines.
    • Able to sync to multiple devices so you can use it in the office or in the field.
    Incentivized
    Read full review
    StringeeX
    • It records and monitors calls impeccably.
    • The support team is very reliable and efficient.
    • The interface is very user friendly.
    Incentivized
    Read full review
    Cons
    Evernote
    • The free application's feature will meet most users needs, but the Premium plan is expensive.
    • Though Evernote lets you create and manage notes effortlessly, its basic plan supports sync between two devices and does not support offline mode.
    • Can't export data easily to other applications.
    Incentivized
    Read full review
    StringeeX
    • It can totally replace the CRM.
    Read full review
    Likelihood to Renew
    Evernote
    I can't really imagine how much they'd have to charge me to make me quit Evernote. I can't really think of any technology that has changed my life as much without going back to email in the 90s, or the introduction of the iPhone. I know I sound ridiculous, but it would be really tough for me to live without it. If I were forced to choose between my smart phone (and keep in mind that I get lost in my driveway) and my Evernote, I'd probably choose my Evernote.
    Read full review
    StringeeX
    No answers on this topic
    Usability
    Evernote
    • Basic visual organization - ability to create a notebook and store user notes inside of it.
    • Basic easy navigation - You can quickly move in and out of files and notes.
    • User intuitive addition - whatever you need to add to your document, it's relatively easy to understand and use.
    • We find overall that we still want some functionality in creating better task lists, boards, and other things that we find in Notion - which is the tool that we use as a team notebook/storage space.
    Incentivized
    Read full review
    StringeeX
    No answers on this topic
    Reliability and Availability
    Evernote
    Generally issues are by connectivity and not Evernote availability but I have had issues in the past with cross-client consistency of data which Evernote Support has ID'd as bugs that are still unresolved as far as I know
    Read full review
    StringeeX
    No answers on this topic
    Performance
    Evernote
    Fast and clean interface. Just upgraded to Evernote 5
    Read full review
    StringeeX
    No answers on this topic
    Support Rating
    Evernote
    I bet you won’t even need to call their support. Their product has never failed me. Simply put. But if you were to email them to gather some details or help, I bet they won’t disappoint you. Don’t worry about the support, it’s the last thing you should worry about this product.
    Incentivized
    Read full review
    StringeeX
    The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
    Read full review
    Implementation Rating
    Evernote
    Make sure you think about your tags. If you end up with multiple similar tags then things aren't grouped together as you might prefer. For instance if you have a tag called Disney and Walt Disney, this will split up your articles. Evernote makes it simple to correct, but I suggest you make sure your users look closely at the existing tags before creating new ones.
    Read full review
    StringeeX
    No answers on this topic
    Alternatives Considered
    Evernote
    The most similar program I have used is OneNote by Microsoft, and other note taking programs exist like Notepad and Microsoft Word but those programs do not offer syncing like Evernote does. There are newer programs in the space like Dropbox Paper and Google Docs which would be on a list of ones to consider.
    Incentivized
    Read full review
    StringeeX
    The support team is more responsive and addresses issues in a timely manner.
    Incentivized
    Read full review
    Return on Investment
    Evernote
    • Evernote has allowed our school's over 3000 students and staff members to work more efficiently instead of spending time on making physical notes, clicking pictures, and uploading them to the cloud in order to share them
    • The investment in Evernote Premium has also allowed for heavier files to be attached in each note such as student work that allows teachers to be certain that students have followed deadlines and finished assigned tasks
    • Evernote has allowed our school to smoothly transition in and out of online learning as the local COVID-19 protocols change and student work requires one platform to be based on throughout
    Incentivized
    Read full review
    StringeeX
    • The analytics have helped me better address areas of need with my staff.
    Incentivized
    Read full review
    ScreenShots

    StringeeX Screenshots

    Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system