Genesys Cloud AI vs. Joule

Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified.

Incentivized

I would rate Joule a full 10/10, as it significantly improves productivity, reduces manual effort, and makes SAP data instantly accessible through natural language. It acts like a virtual SAP expert, shortening analysis time from minutes to seconds and enabling faster, more confident decision-making.

Incentivized

• Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
• Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
• It can be deployed in Cloud, SaaS, Web-based.

Incentivized

• Find connections based on what seems like subjective input
• Find relevant data within 1 trillion data points quickly
• Give clear answers that can be understood by anyone

Incentivized

• Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation
• It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs
• A bit pricey compared to other options

Incentivized

• Data is key to any business. They need to concentrate on private cloud with Joule for clients to be adapting to it more. As finance data by any company cannot be put in public cloud with AI.
• Test industry scenarios with close partners and set a example with real-time analytics
• Make sure value is added to company when leveraged and not to promote implementation due to AI bubble.

Incentivized

Initial learning does take time for this tool, as it has a lot of things happening and they are sometimes complex. It is a highly used tool on a day-to-day basis, and sometimes with limited intervention, I find the workflows automated. It has increased transparency amongst the team as well.

Incentivized

During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.

Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service.

Incentivized

Agent force is tied into Salesforce dot com directly. Since we are using SAP, it was a no brainer to use Joule rather than something like Agent force or Einstein. On top of that, Joule just seemed like a better product overall with better functionality. This is why we chose to use Joule over the competition.

Incentivized

• There is a significant benefit to using a service/virtual assistance to answer and qualify customers versus life staffing agents.
• There is another benefit to cost savings by allowing our teams to automatically be scheduled to calendar invites with approved/qualified customers only.

Incentivized

• The entire world is looking at AI. SAP is widely used ERP, so ROI is clearly visible.
• Automation is indeed requirement now days, so ROI is clearly visible.
• You can manage your resources efficiently using Joule.
• From RFQ to Procurement and Payment a custom agent will be helpful based on business scenario.
• From sales to credit, we can automate processes using Joule.
• Analytics should be automated for MIS.

Incentivized