ExpensePath is an expense tracking and management platform from the company of the same name in San Francisco.
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UKG Ready
Score 7.4 out of 10
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The UKG Ready® software suite is a centralized HCM solution designed for small to mid-sized businesses. It automates and streamlines HR, payroll, benefits, time, talent, and scheduling processes. UKG Ready's suite of tools offer actionable insights while helping to ensure compliance. Using AI, it draws on work, people, and culture data to boost efficiency and productivity. For example, UKG Ready streamlines core HR functions by centralizing…
ExpensePath works great for mid-size companies with multiple locations and multiple levels of approval needed. It doesn't have the bells and whistles of more expensive options like Expensify or Concur, but they excel at being attentive to customer needs and simple to use.
UKG Ready is a terrific platform for companies with a dedicated individual or team to administer the solution. Reporting is robust, and the solution is very powerful when workflows and access are configured appropriately. Training for administrators is thorough and also time intensive. Small teams with limited capacity to learn the system and complete trainings during implementation will take longer to get up to speed with all the features and may struggle with troubleshooting issues without Support. Our small team continued to make some manual changes until we could learn more about the tools that could automate the activity (implementing cost of living adjustments on each employee's anniversary date, for example). As a result, some of our processes took longer in the new platform until we could either gain more experience in the solution, complete the trainings, or get help from support. UKG Ready is a powerful, sophisticated solution that allows customization to meet most needs. Multi-layered activities that may assign tasks or "to do items" and also require multiple approvers can be accomplished with UKG Ready. These robust features will also require thoughtful planning and configuration in workflows and/or security profiles to ensure automating these activities is seamless.
ExpensePath responds within minutes and helps solve issues right away. Vik and his team are always open to how they can better their product.
ExpensePath's app is quite simple and straightforward, making it easy to teach to even our technology averse employees.
Though we don't use it extensively, we appreciate ExpensePath's internal expense reporting functionality, which provides good insight into our employee's spending.
They correctly integrated our Sage Intacct GL accounts and dimensions directly into the system, so no additional mapping was needed after setup.
They're in the process of developing the ability to directly reimburse from ExpensePath rather than cutting a check through an ERP. This feature would be very helpful.
Learning and training is poor and has not provided our team with a way to approach our problems in a cost-effective and meaningful way
Consistent glitches in some areas result in errors that persist through multiple payrolls despite a thorough review of all settings
Reports don't live in the same place, multiple types of reports exist in multiple places with little explanation of the difference. We often build custom reports only to have them disappear or have to spend a long time trying to find them.
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
We have been very happy with the product. Occasionally, there are things we run into that do not seem so clear, yet the customer service provided by UKG community and service cases is unparalleled. Their specialists have been great to take the time to walk us through how to properly set up open enrollment and we appreciate the written follow up from the service cases so we can save the instructions.
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Expensify was a nightmare. We used it for 8 months and couldn't wait to find something else. Their customer service was unresponsive and rarely got back to us in a timely fashion. They never solved any of the issues we were having with integrating to Sage Intacct, and their "smart scan" feature never worked once. Their app was painful to navigate. On top of the many reasons already listed, we switched to ExpensePath because they're not flashy. ExpensePath delivers a great product without the veneer of many of its competitors.
UKG is much easier to use and customize for our business needs. I enjoy that the time piece is directly connected with the payroll function. This is something that we didn't see when working with Paylocity. There was a manual time data upload that we needed to process into the Payroll function to process payroll. UKG has this setup and it's just a click of a button, so simple!
The first goal of our finance department is to make all of the tools we use to gather information integrate with our main ERP, Sage Intacct. ExpensePath's integration has been flawless and saved us hours of manual expense entry.
The second goal of our finance department is to make all of the tools we utilize easily adoptable by new users. ExpensePath is one of the simplest, most responsive apps we've ever seen. Even those on our team who are averse to adopting new technology like ExpensePath.
This is basic, but we finally know how many employees we have! It sounds ridiculous, but prior to UKG Ready we were on a payroll system that's reports were only as accurate as the last payroll cycle, so they were always 2 weeks behind and static. UKG Ready allows for realtime, daily reporting of information.
We are able to get salary data for our various locations to be able to compare them to each other, as well as across our "competitors" and external competition.
The data provided allows us to be able to understand the trends at individual locations including attrition, advancement, raise information, and other data points that we haven't historically done comparisons on
We can see the demographic and geographical information for our employees and the benefits that they elect
