Filecamp vs. Frame.io vs. Wipster

Filecamp lets you share assets with your team or external stakeholders. I was the admin (in my previous position) for a Filecamp install for +300 users. The assets can be available to all or you can share them with granular permissions. You can store images, videos, documents and other types of files. There's nothing I actually dislike... perhaps I'd like better reporting tools. But it's no biggie.

On a video-by-video basis, Frame.io works perfectly to track comments on individual files. It allows us to bring in different stakeholders and has significantly increased our Creative synergy between our company and clients. The speed at which we can now provide access to assets has removed much of the ambiguity we faced in the past.

Incentivized

I actively talk about Wipster and show off how I'm able to get so much done with my clients because of this tool all of the time! If you own or work at a digital agency, it's a must! I'm using Wipster for short and long-form media, it just makes everything so much easier for me.

Incentivized

• Very fast and helpful tech support.
• Easy-to-use interface.
• Advanced features.

• Allows clients to make frame-specific notes, so there is no confusion what they are talking about.
• When multiple stakeholders are making notes, platform automatically sorts them chronologically in the video.
• Multiple stakeholders giving notes can see when their note conflicts with a colleague's.

Incentivized

• Wipster was one of the first applications to allow for frame-by-frame video feedback. This provided a unique opportunity to make feedback far more intelligible than before. Before Wipster, we needed to reference phone calls, notes, emails, and messages, as well as communicate verbally with our project managers. A lot of information can get lost this way, but Wipster places the feedback directly with the video, which makes it super easy to understand what the client desires for their video to look like.
• Wipster allows for a client to select a location on a frame where their feedback is referencing. It's fairly archaic, but it works. Client feedback sits next to the playback window so it's somewhat easy to reference what the client wants.
• Wipster also allows for integration with editing software like Premiere Pro, which speeds up the editing process as well.

Incentivized

• We are missing an InDesign plugin.
• Would be nice if you could give access to a folder but not to a subfolder or even a specific file within it. No other platform does this properly so this would really set Filecamp apart in my opinion.
• Custom thumbnails too complicated to create.

• When I mark a video private, it should disable the sharing link. We’ve run into issues where we’ve made a video private, thinking that it was no longer visible, but those with the link could still view it.
• Mobile version is great, but sometimes I have to rotate my phone to get the full feature set, which is a little clunky sometimes.

Incentivized

• There is sometimes a lag when navigating a timeline/leaving comments, which makes me wonder if actions are being recorded correctly.
• The admin interface seems to be slower than it should be.
• There's no closed captioning feature as far as I know (some of our clients are deaf/hard of hearing).

Incentivized

It works well for our small team, but we’ve run into some friction as things scale. Getting external users set up with the right access can be a bit of a hassle, and the cost starts to add up as we bring on more people and projects. That said, it’s still a solid tool, it definitely speeds up our workflow and works seamlessly with Adobe products.

Incentivized

Wipster has become a must-have tool to do my job!

Incentivized

I've used other video review systems, Frame was the only one I didn't question how they allowed you to review - I just started reviewing. It's that simple. It's easy to set up projects, invite collaborators, and then provide a final cut for download. It's naturally built for the kind of work that TV/Film & video production companies do.

Incentivized

I haven't experienced any outages with Frame.io.

Incentivized

When sharing videos for feedback, there are no noticeable performance issues with Frame.io. Everyone is able to complete their tasks without the program getting in the way.

Incentivized

Extremely fast and helpful support. Our problems get solved in a matter of minutes

I've only reached out to Frame.io a few times but they responded quickly and offered achievable solutions. The fact that I haven't had to reach out to them more is proof that the platform is easy to use, reliable, and can run on its own. The only issues we have had were related to uploading issues on our end.

Incentivized

While the technical issues we have encountered with Wipster have been very low in the time we've used the service, the few instances where we have needed assistance were met promptly and effectively by Wipster's Support Team. This support even extended all the way from the platform's founder, as I received help from him, which really impressed me.

Incentivized

Unlimited users and ease of use! I like that Filecamp is our one-stop-shop for all our digital assets. It's so easy that we never have to explain our users or clients how it works. We're OS X users and everything seems really familiar which helps. Everyone who has interacted with it (team members, clients, and external press contacts) have been very happy with their experience.

We utilize both Synthesia and Frame.io for different projects. Frame.io we use for editing actual video content that has been captured. Primary use is for customer training and education. We use Synthesia for short-form video production, primarily for software screen recording demonstrations, and for translation functionality (which is excellent).

Incentivized

After my experience with Wipster at my old job, when I started a business I knew I needed to look into alternatives. Despite the areas it failed, Wipster still made it easier to do my job. At this point, I've switched to Frame.io and it's hard to look elsewhere. Frame.io does everything Wipster does but heaps better. It's easier to use, easier to organize, cleaner interface, and accomplishes my goals at a reasonable cost to the business.

Incentivized

Frame.io was very easy to scale to the appropriate teams needed

Incentivized

• Filecamp helped us manage our assets easily and cost-effectively.

• Frame.io has shortened our review time considerably, saving time.
• Frame.io is wonderful for managing a large team of editors, especially for us when we are using in-house staff and contractors.
• Frame.io has improved the relationship between departments, which was more tense with previous review methods.

Incentivized

• No calculation I have noted but too many intangible benefits after using it , over all that is ROI
• I don't remember any negative feedback but in-app , working is very tricky
• customer supper and media management is good

Incentivized