Crashlytics is a mobile analytics tool which helps users find the exact line of code that their app crashed on, providing granular insight into mobile app performance and user experience. Crashlytics was acquired by Google in 2017 and is now offered as part of the Firebase product.
N/A
New Relic
Score 7.9 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pricing
Firebase Crashlytics
New Relic
Editions & Modules
No answers on this topic
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
Firebase Crashlytics
New Relic
Free Trial
No
No
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
Firebase Crashlytics
New Relic
TrustRadius Insights
Firebase Crashlytics
New Relic
Highlights
Research Team Insight
Published
Firebase Crashlytics and New Relic are both software designed to monitor applications to provide businesses with insights on user behavior and performance. Firebase Crashlytics is a mobile analytics tool built to analyze the performance of iOS and Android applications. New Relic is an Application Performance Monitoring tool that analyzes applications of all kinds. Both application monitoring solutions are popular with businesses of all sizes.
Features
Firebase Crashlytics and New Relic both provide essential application monitoring features like user behavior analysis, but they also have some standout features that set them apart from each other.
Firebase Crashlytics is a lightweight program that specializes in identifying crashes so developers can fix issues as they arise. In addition to identifying causes of crashes, Firebase Crashalytics can also help businesses identify the most important issues to fix by grouping together similar crash causes and identifying what devices they occur on. For businesses looking for a cheap, fast solution for identifying crashes, Firebase Crashlytics is a great choice.
New Relic is an all in one web and mobile application monitoring solution. Businesses can use New Relic to see how users are interacting with their applications and how the application performs. New Relic also provides detailed analytics features that help businesses glean insights on their application with customizable reports.
Limitations
Though Firebase Crashlytics and New Relic both provide insights on application performance, they also have some limitations that are important to consider.
Firebase Crashlytics provides detailed crash reports and useful reports on how the development team should focus their resources, but it doesn’t provide significant information about user behavior. If a business is seeking application data about performance and user behavior they may consider an option like New Relic.
New Relic provides detailed information regarding user behavior and application performance, but it is a more resource intensive software compared to the lightweight Firebase Crashlytics. Additionally, New Relics provides good crash reporting, but doesn’t provide detailed insights as to what crashing issues should be prioritized. For organizations focusing on application crashing issues, Firebase Crashlytics may be ideal.
Pricing
Firebase Crashlytics offers a free version for smaller applications, and a pay as you go plan for businesses with a large amount of application data.
New Relic offers an essentials pricing package for $12.50 per month that retains application data for a few days. The pro package, which costs $25.00 per month retains application data for three months.
Firebase Crashlytics is a no-brainer if you are already using any of the other Firebase suite of products, as its integration is very easy if you are already using these in your app. If you have cross-platform Android, iOS, and macOS apps, you should also consider Firebase Crashlytics to provide a unified across your platforms. If your app is only on Android or only on Apple, then you may be better off remaining with the default Apple Developer or Google Play Developer Console crash collection experiences.
New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
It is very easy for non-developer staff to use the Firebase Console and gather information for the development team. Developers will find it straightforward to integrate Firebase Crashlytics into new or existing codebases using Google's in-depth developer documentation. I cannot think of an easier cross-platform solution to use, and because of that I wish it supported more platforms!
The reason fir giving this rating is that New Relic's UI is straight forward, intuitive and easy to navigate which makes its accessible even for new users.It offers real time visibility which helps teams quickly spot problems and understand performance data. Moreover it offers comprehensive monitoring in one place making it easier to mange complex tools
The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
Truly speaking, it is also a quite good tool for crash reports, but Firebase Crashlytics was better to use when you are using the Firebase Realtime database as your DB, so the integrations become much easier.
Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
