What users are saying about
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Top Rated
256 Ratings
26 Ratings
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Score 8.6 out of 100

New Relic

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Top Rated
256 Ratings
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Score 8.5 out of 100

Highlights

Firebase Crashlytics and New Relic are both software designed to monitor applications to provide businesses with insights on user behavior and performance.  Firebase Crashlytics is a mobile analytics tool built to analyze the performance of iOS and Android applications.  New Relic is an Application Performance Monitoring tool that analyzes applications of all kinds. Both application monitoring solutions are popular with businesses of all sizes.

Features

Firebase Crashlytics and New Relic both provide essential application monitoring features like user behavior analysis, but they also have some standout features that set them apart from each other.

Firebase Crashlytics is a lightweight program that specializes in identifying crashes so developers can fix issues as they arise.  In addition to identifying causes of crashes, Firebase Crashalytics can also help businesses identify the most important issues to fix by grouping together similar crash causes and identifying what devices they occur on. For businesses looking for a cheap, fast solution for identifying crashes, Firebase Crashlytics is a great choice.

New Relic is an all in one web and mobile application monitoring solution.  Businesses can use New Relic to see how users are interacting with their applications and how the application performs. New Relic also provides detailed analytics features that help businesses glean insights on their application with customizable reports.

Limitations

Though Firebase Crashlytics and New Relic both provide insights on application performance, they also have some limitations that are important to consider.

Firebase Crashlytics provides detailed crash reports and useful reports on how the development team should focus their resources, but it doesn’t provide significant information about user behavior.  If a business is seeking application data about performance and user behavior they may consider an option like New Relic.

New Relic provides detailed information regarding user behavior and application performance, but it is a more resource intensive software compared to the lightweight Firebase Crashlytics.  Additionally, New Relics provides good crash reporting, but doesn’t provide detailed insights as to what crashing issues should be prioritized.  For organizations focusing on application crashing issues, Firebase Crashlytics may be ideal.

Pricing

Firebase Crashlytics offers a free version for smaller applications, and a pay as you go plan for businesses with a large amount of application data.

New Relic offers an essentials pricing package for $12.50 per month that retains application data for a few days. The pro package, which costs $25.00 per month retains application data for three months.

Attribute Ratings

  • Firebase Crashlytics is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Firebase Crashlytics

90%
5 Ratings
8.5

New Relic

85%
112 Ratings

Likelihood to Renew

Firebase Crashlytics

N/A
0 Ratings
7.4

New Relic

74%
10 Ratings

Usability

Firebase Crashlytics

N/A
0 Ratings
5.6

New Relic

56%
5 Ratings

Availability

Firebase Crashlytics

N/A
0 Ratings
10.0

New Relic

100%
2 Ratings

Performance

Firebase Crashlytics

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Support Rating

Firebase Crashlytics

N/A
0 Ratings
7.5

New Relic

75%
7 Ratings

Implementation Rating

Firebase Crashlytics

N/A
0 Ratings
6.4

New Relic

64%
9 Ratings

Product Scalability

Firebase Crashlytics

N/A
0 Ratings
8.0

New Relic

80%
1 Rating

Likelihood to Recommend

Firebase Crashlytics

Crashlytics is almost a defacto standard in the Android world for tracking crashes in the field. I've used it on the last 4 Android projects I've been on.It's not as helpful on iOS' stacktraces but I'm not sure if anything would be better because iOS stack traces are from ObjC code which is not as useful as Java stacktraces.
Ken Yee | TrustRadius Reviewer

New Relic

New Relic is well suited for Microservices and Kubernetes-based applications as it has finer support for service discovery and distributed tracing. It has also had a native agent for Kubernetes which discovers the health of all running nodes and pods. New Relic could be improved for mobile apps and logs though these are their recent offerings
Anonymous | TrustRadius Reviewer

Pros

Firebase Crashlytics

  • Detecting Crashes
  • Showing backtraces to the exact line of code causing the crash
  • Fine-grained Notifications
Ben Gelsey | TrustRadius Reviewer

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
Meraz Haque | TrustRadius Reviewer

Cons

Firebase Crashlytics

  • An easier way to understand app version adoption rates alongside crashes.
  • I feel like the platform keeps trying to become more of an all encompassing analytics platform and should stick at what it does best—crash monitoring.
  • Now that it has been acquired by Google, I hope things like navigation and implementation don't become more cumbersome as has been the recent case with Google Analytics.
Anonymous | TrustRadius Reviewer

New Relic

  • The interface can be overwhelming and similar features sometimes are partitioned into different sections.
  • I wish transaction tracing had better, higher-level statistics about the number and frequency of database calls during a request.
  • I wish the database section had views on total query volume, not just throughput or slow queries.
Anonymous | TrustRadius Reviewer

Pricing Details

Firebase Crashlytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Firebase Crashlytics Editions & Modules

Additional Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Incident Intelligence0.504
Free (Forever)$05
  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. per month per extra GB data ingest (after first free 100GB per month)
  4. per month per event (after first 1000 free events per month)
  5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details

Likelihood to Renew

Firebase Crashlytics

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.4
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Usability

Firebase Crashlytics

No score
No answers yet
No answers on this topic

New Relic

New Relic 5.6
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Firebase Crashlytics

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Performance

Firebase Crashlytics

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Support Rating

Firebase Crashlytics

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.5
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Implementation Rating

Firebase Crashlytics

No score
No answers yet
No answers on this topic

New Relic

New Relic 6.4
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Alternatives Considered

Firebase Crashlytics

BuddyBuild's crash reporting tool is a far cry from Crashlytics, and the interface is also not nearly as good.
Steven Hong | TrustRadius Reviewer

New Relic

We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
Anonymous | TrustRadius Reviewer

Scalability

Firebase Crashlytics

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Return on Investment

Firebase Crashlytics

  • Event tracking helps us identify issues in real time
Junu Kang | TrustRadius Reviewer

New Relic

  • Gives us great visibility into what our services are doing at all times.
  • Alerts us quickly when there is a problem so we can address it with alacrity.
  • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
Anonymous | TrustRadius Reviewer

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