Fireflies.ai vs. Clari Copilot

fireflies.ai is a Voice as a Service (VaaS) platform that enables developers to build and deploy voice-enabled applications without the need for professional services or the burden of deploying and managing their own voice engine. Absolutely seamless to add to your calls. Basic configuration and there you go. The interface is amazing. They've almost idiot-proofed their UI.

Wingman would be well suited for any organisation with more than 5+ reps in their sales team. Recording all the demo calls will create a playbook which will help the reps learn from each other and also to ramp up new reps with how to conduct the demo and discovery calls

Incentivized

• Helps in transcription & take notes.
• Listening to the meeting is very easy.
• Can be integrated into other various software.
• They also provide the option to download the meeting and the option to like & dislike the recording.
• And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Incentivized

• Filtering calls by keywords - saves you time so that you don't have to listen to entire calls.
• Creating game tapes - so that you can easily onboard new team members.
• Great support team (love for Sushma).
• Much cheaper than competitors.

Incentivized

• The transcript accuracy can be improved.
• The pricing is also kind of expensive.
• No video recording which for the price should be included.

• Searching for specific calls (you can scroll through the list, but that takes time)
• The dashboard isn't as user friendly as it could be, but a seasoned user can navigate it just fine
• The AI-driven insights aren't always accurate but are still very useful nonetheless

Incentivized

I think Wingman is one of the best software in their segment. Very few companies are cost-effective and offer similar solutions.

Incentivized

Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.

Incentivized

Wingman is always quick and thorough with their support and often offer to proactively connect on Zoom. I love that.

Incentivized

I wasn't directly involved but no news is good news in our organization for topics like this!

Incentivized

I think Fireflies is easier to use than Gong. It may not have as many features (that I could tell, at least), but it was way quicker and easier to use.

Incentivized

Gong is expensive but it has a lot better AI/Intelligence feature compared to Wingman. Wingman definitely does the job, is cheap, and also support is pretty amazing and I personally like Shruti a lot in terms of what she is doing in this space. Also, Wingman is in an Indian company.

Incentivized

• It has helped me keep the notes in more easier way.
• And also helped me by keeping the recording and providing the transcription of the meeting.

Incentivized

• Training of new Sales representatives has gone from 1 month to 2 weeks using Wingman as part of the training tools.
• The transcripts have also helped us to decrease the number of disputes "Lost" on Stripe, by providing evidence needed to win the case.

Incentivized