FireMon vs. Kissmetrics

FireMon is best used in a large environment (for example, I have >100
firewalls in my environment). It's best used when trying to improve
security posture and showing changes in firewall security over time. It
might not be the best choice for smaller environments or those that aren't concerned about security management.

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[Kissmetrics is well suited for the] abandon cart scenario to re-engage users on the purchase journey. Engaging users to personalized content using the visit metrics derived from the data captured at each digital touch points. [Implementing] website campaign and journey orchestration is easy. You get visitor profile to segment upon using different visit metrics and action.

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• Give good real time reporting for anyone making a change to any of our firewalls
• Provides good reporting tools that are out of box
• Provide good customization tools that is specific to our needs
• Upgrades are a simple process and support does relatively well with assisting us.

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• The more events you track and properties you send along, the more you can see how specific users use your product/service. The user based timeline gives you a perfect start point to get in touch with users, because you can see where they get stuck.
• Tracking your traffic sources and how they influence conversions is awesome. You can get a perfect view of how much a traffic source contributes to revenue.
• Funnel reports give you more insights into micro and macro conversion steps and give you actionable data to work with.
• Customer support!

• Some features could be added to the existing functionality which include NAT rules usage
• Rule expiration normalization from firewalls rather than entering them in rule documentation
• .csv exports of the files from the firewall pane only gives usage for 30 days by default and that should be increased

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• Installing.... yes this is also a negative. While you can install and have the program running in minutes, if you use Unbounce, the form tracking process is quite complicated!
• Updates... I feel like the product updates have slowed a lot lately. Thankfully, the product functionality is so amazing that it hasn't impeded the use of it. However, it is still disappointing to see less frequent software updates.
• Occasionally clunky UI... there are a few reports that are really easy to mess up and leave you scratching your head on why it isn't showing you any data.

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The shell is locked out and we can't run any general centos commands. The implementation and maintainence of the arch is very complex. Even with the right identifiers on log messages the log collection keeps failing. The warning messages on the device are ambiguous. The log messages on firemon are a bit confusing and don't show the exact issue.

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Price sensitivity and the different choices that now exist in the Analytics industry. I think it makes sense for us sometime this year to rethink our analytics strategy to see how we may leverage the best of GA (which has included lots of new features and updates the past years_, Kiss and other tools as need be

It save me time and I'm able to have the review - review the rule independently with using my time.

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Right after login, you'll get to a dashboard which shows you a quick view on how your business is doing across the events you are tracking. There is no need to dig deeper than that unless you want to, in which case it's very easy to do so just by clicking on the metric on which you want more information. The interface is very intuitive.

FireMon has been relatively stable overall. However, there have been a handful of times where we had issues with the console. For example, we couldn't update which devices to include in a security assessment. The initial suggestion from support was to just reboot it. It seems like there weren't many other options available such as to restart services before going to the extreme of a complete reboot.

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The application was very rarely down; during the period we used the application, I can think of only two or three occasions in which the site was down. Notably, at no time was the the performance of our own site compromised as a result.

I'm not sure we have the largest implementation of FireMon out there but we do have a few 1000 devices being probed by FireMon. Overall, the system's performance has been rock solid. The console refreshes quickly and reports are generated within an expected timeframe.

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Speed improved dramatically as the service matured. Early iterations of the publicly-released application would occasionally provide slow processing of results, but those delays became much rarer occurrences during the last year that we used KISSmetrics. One of the more impressive views (which started out feeling more like a toy) is the live view of visits. Knowing that you could see, in real time, what events a user triggered, was gratifying and instructive.

FireMon technical support is awesome! They respond quickly to our requests and they are well trained and very knowledgeable about the tool. Some issues have to be referred to the development team, but technical support largely provides solutions for any issues that we may have.

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Our front-line product support person (Mika) is great. She is responsive and great to work with.

However, the data accuracy issue described earlier is the reason for the low score here. This issue was escalated from front-line to support to level 2 technical support and then it disappeared into a black hole. Escalations, in general, do not go well. We get no response for days, or I have to chase things down. This is not acceptable. Marketing metrics are critically important to me and I need answers quickly. I cannot afford to wait around for days / weeks for a response.

Just to be clear, these comments only apply to escalated support issues.

Again, we were fortunate to work with KISSmetrics as they built their application, but Hiten, their CEO and founder, was incredibly helpful to me personally, and to our metrics-driven business as a whole, as we adopted their tool.

I loved this aspect of the product. It wasn't just that the documentation and online tutorials are great - which they are - the on-boarding process though was really stellar. Once you have set everything up, you get a welcome message followed by a step-by-step guide to get you started that is built right into the product interface. For example, the UI asks you to first do X, and then copy this code snippet and send it to your developer who will know what to do with it. When you come back after the first interaction with the product, it continues the process by explaining right in the UI how to track events etc. This kind of step-by-step approach is incredibly efficient. Although there are various forms of supporting documentation (PDFs videos etc) to support every step, you don't really need them. This approach means that you are up and running very quickly with virtually no training time or documentation consultation. Highly efficient process.

Implementation is fairly simple. Most issues can be resolved by referencing manuals.

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In order to build trackability down to revenue, there was quite a lot of work to integrate Kissmetrics with our software and internal process. We had to build the hooks so that Kissmetrics could call back into our software and billing system, etc.. However, we didn't need additional expertise to do this. Once you understand the API, and you own systems, making it work is not too difficult. We did not require an outside consultant or anything like that

I has worked with AlgoSec and while they are very similar product, I find the FireMon is easier to understand and get rolling with. While both require some learning, FireMon is by far the easier one. Once you have an understanding of how things are arranged and labeled you can easily import firewalls and begin to work on them to improve them

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Kissmetrics is a next-level step up for people who are used to getting their tracking and reporting from Google Analytics or Shopify's CMS. While HubSpot arguably has a better user interface, Kissmetrics certainly has the power and usability necessary to track important conversion data and help you make better marketing decisions.

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Firemon Is easily scalable and maintainable with any size team. Although it requires some tech debt, it is well worth the time to invest to ensure compliance is visible and reports are accurate. Although our environment is very large we do not fully utilize the scalability of the Firemon product.

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• FireMon's Compliance Reporting provided an immediate and tangible benefit
• FireMon helps identify egregious or erroneous rules quickly across multiple platforms
• FireMon took our audit process from an Excel spreadsheet into a far more advanced process with readily available context for reviewers

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• Unfortunately for this client (small business) the cost of Kissmetrics was just too prohibitive. But it's obvious that for a larger company that can afford it, the data would be invaluable to gain more insight in how to gain more active users and orders for a funnel.
• The data provided really increases an understanding of how best to provide the right experience for the users...happy users equals increase in ROI.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info