Likelihood to Recommend Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
Read full review The portal is easy to understand. Anyone can use this payment gateway on their website or app. Small businesses also can use this gateway to accept payments from their customers. Payment notifications are instant and received fund gets settled in bank account without any delay. Provides less payment gateway charges for debit, credit, and prepaid cards where with UPI and rupay payment gateway charges are zero. It has a unique dashboard to monitor transaction details. Available in both web and mobile application.
Read full review Pros It has broad support for networks and software solution. It is fairly easy to implement and configure. Has good technical support when you have the proper contact. Read full review You can use Paytm to purchase from a selection of common items to luxurious items. Tickets - Can be used to book tickets ranging from movie/concerts to flights/trains. Bills - You can use Paytm to pay bills for your house/electricity/DTH. Gifts - You can send gifts to your loved ones using Paytm. UPI Transfer - Directly transfer money to another customer's bank account by UPI transfers. Metro - Metro cards can be recharged from the app itself helping you beat the queue at metro stations. Read full review Cons In my experience, Some of the WORST tech support/customer service I've ever experienced Two of the last four years, gift cards crashed for multiple days during our Black Friday sale Duplicate charges Fraud controls are weak and (for gift cards) cost extra for dubious protection It took them over a month (and constant badgering) to give us a copy of our contract The system crashes quite a bit, leaving our locations without any ability to charge customers I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis Read full review One of the not so convenient things on Paytm is that if there is a connection failure while making a payment, your money is not credited directly to your bank account but rather to the Paytm Wallet, and this money can only be used by the Paytm platform. In Paytm, user verification requires a personal visit to their physical offices, this can generate a lot of discomfort among potential users since if we want to use a virtual service it is precisely to encourage time saving. You should be very careful when making purchases through Paytm's direct store, since in many occasions there are products of lower quality than the one offered and even fake products, it is better to use it to make payments to third parties and in considered amounts. Read full review Likelihood to Renew As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
Read full review Support Rating Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
Read full review Alternatives Considered ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
Read full review I use Paytm just for the ticket booking system. For most of my daily transactions,
Google Pay is the way.
Google Pay has provided things very simple and faster. They always focus on a user-friendly env rather than adding everything to the app. They kept the app more simple and more useful.
Read full review Return on Investment Positive- More clients are enticed to use World Pay when they hear the benefits. Negative- Customer service lacks so our clients tend to complain about that. Negative- Rates can be a little high depending if client is currently using a local bank. Read full review It decreased checkout time for the user which allowed us to increase user experience. Rarely, I used to face issues with transactions. If order got cancelled refunding of money, settling them etc., Since Paytm has link with UPI and I am able to collect money from any UPI applications, using credit or debit card, and internet banking it acted as single stop solution for me. There is no need to have multiple payment gateway options. Read full review ScreenShots