FixMe.IT vs. LogMeIn Rescue by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FixMe.IT
Score 4.4 out of 10
N/A
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$30
per seat
LogMeIn Rescue by GoTo
Score 8.1 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
Pricing
FixMe.ITLogMeIn Rescue by GoTo
Editions & Modules
Monthly subscription
$30
per seat
Yearly subscription
$300
per seat
No answers on this topic
Offerings
Pricing Offerings
FixMe.ITLogMeIn Rescue by GoTo
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FixMe.ITLogMeIn Rescue by GoTo
Considered Both Products
FixMe.IT
LogMeIn Rescue by GoTo

No answer on this topic

Top Pros
Top Cons
Features
FixMe.ITLogMeIn Rescue by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FixMe.IT
6.7
6 Ratings
21% below category average
LogMeIn Rescue by GoTo
7.2
166 Ratings
13% below category average
Screen sharing9.06 Ratings9.5161 Ratings
File transfer7.06 Ratings8.0151 Ratings
Instant message7.05 Ratings7.090 Ratings
Access to sleeping/powered-off computers2.93 Ratings3.341 Ratings
Over-the-Internet remote session9.06 Ratings9.1161 Ratings
Remote management of servers & workstations9.04 Ratings5.569 Ratings
Session record6.02 Ratings7.4114 Ratings
Annotations4.03 Ratings6.042 Ratings
Secure remote access with Smart Card authentication00 Ratings8.327 Ratings
Initiate remote control from mobile00 Ratings7.142 Ratings
Remote Active Directory® management00 Ratings8.432 Ratings
Centralized management dashboard00 Ratings6.650 Ratings
Monitoring and Alerts00 Ratings6.676 Ratings
Multi-platform remote control00 Ratings7.8117 Ratings
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User Ratings
FixMe.ITLogMeIn Rescue by GoTo
Likelihood to Recommend
9.0
(6 ratings)
8.7
(183 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.0
(19 ratings)
Usability
-
(0 ratings)
8.9
(35 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
9.0
(1 ratings)
8.0
(38 ratings)
Implementation Rating
-
(0 ratings)
9.0
(3 ratings)
Configurability
-
(0 ratings)
8.2
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
FixMe.ITLogMeIn Rescue by GoTo
Likelihood to Recommend
Techinline
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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GoTo (formerly LogMeIn)
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
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Pros
Techinline
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
Read full review
GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
Read full review
Cons
Techinline
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
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Likelihood to Renew
Techinline
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Read full review
GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
Read full review
Usability
Techinline
No answers on this topic
GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Read full review
Reliability and Availability
Techinline
No answers on this topic
GoTo (formerly LogMeIn)
Log me in has never failed me
Read full review
Performance
Techinline
No answers on this topic
GoTo (formerly LogMeIn)
no complaints
Read full review
Support Rating
Techinline
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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Implementation Rating
Techinline
No answers on this topic
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
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Alternatives Considered
Techinline
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
Read full review
GoTo (formerly LogMeIn)
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
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Scalability
Techinline
No answers on this topic
GoTo (formerly LogMeIn)
it's perfect
Read full review
Return on Investment
Techinline
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
Read full review
GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
Read full review
ScreenShots

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.