Flockjay vs. Highrise CRM (discontinued)

I think Flockjay is valuable for any organization of any size. We've seen tremendous value, especially compared to legacy LMS & CMS platforms like Highspot and Showpad. I give any enablement professional my highest possible Flockjay recommendation.

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We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp

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• I can appreciate the level of detail available in the consumption reports to allow me to validate progress per learner
• The platform is user-friendly, and most of my participants feel that it is simple to navigate to find the assets they are searching for in the just-in-time training
• The exam functionality and visibility for my managers to partner with me in the onboarding experience is key.

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• Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
• Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
• Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
• Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.

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• The user interface has some navigation problems, especially within the learning paths where the flow is not always intuitive.
• the autosave feature is not available when creating courses and learning paths, causing potential loss of work
• integrations with major CRM platforms could be improved to ensure smoother synchronization of data

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
• Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.

Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It has an amazing UI. Also with a easy learning curve, it is pretty easy to understand and use. It took us a week to get used to the platform as such. I love how easy it is to streamline your tasks.

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It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with

They are quick and SO nice. They are very friendly and are eager to help.

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Flockjay is the solutions we went with because it offers a complete package for our sales team. We felt that whilst the other solutions could help the team with training, we felt that Flockjay could help the team engage better due to the interactive learning and real-time feedback. Unlike SalesHood, Flockjay is more personalised and engaging. Also compared to Seismic or MindTickle, Flockjay’s focus on teamwork means we learn from each other, not just from the platform. Ease of use is also important, it keeps us engaged and learning all the time

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Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.

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Independently Invited by TrustRadius

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• It seems to have positively impacted internal adoption of sales procedures.
• MAU (monthly active users) has dropped precipitously in the customer community compared to our previous LMS. We can't get people to signup for the new platform.

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• Better customer service, I am able to look up client info in a more organized way
• I feel that our efficiency has really increased. Highrise is a lot faster than our old program
• Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info