FogBugz vs. Wrike

Fogbugz is great for case-and-task based businesses. If your business has hundreds of weekly anticipated tasks that exist, such as processes to get files converted, Fogbugz can manage these processes very well. For our team, we knew each week that we would have about 500 tasks or orders to get processed. Fogbugz helped us break down these projects, get them assigned evenly throughout the team, and easily see who is working on what task. FogBugz is also good for tracking unanticipated tasks like bugs, making notes, flowcharts, and categorizing if the problem is a bug, feature request, etc. For us, it was just the best at nailing down those anticipated tasks.

Incentivized

I believe it's well suited if you have multiple jobs/projects that you need to keep organized. We work with multiple job types from print/creative to web, copy and digital ads so it helps us stay organized. I don't think it would be suitable for a company that doesn't have a lot of jobs to manage. We average over 1,200 requests a year.

Incentivized

• Good for documenting
• Good for attaching things

Incentivized

• Keeps projects on track
• Provides tools that make editing and reviewing tasks much easier
• Helps our team work effectively and efficiently despite many of us being remote workers
• Visually accessible on multiple platforms which makes it easy to do work from anywhere

Incentivized

• Workflow capability is very limited to the original implementation, could use a refresh and extension of the capabilities
• UI/UX needs improvement. This was in the works prior to purchase by DevFactory, and has taken a back seat to backend improvements that rightfully needed to be fixed first.
• Pricing model doesn't fit our usage very well, so we're paying for full-featured users for everyone even though the majority of Users only need to submit Cases and modify the Wikis, and our small percentage of Users are in Dev and need all features.

Incentivized

• Email alerts sometimes send too slowly.
• If you put a project on hold, it can be hard to find it once you are ready to return to it.
• Sometimes there are too many steps/tasks and the main page can get cluttered.

Incentivized

I wish that Wrike had more drag and drop functionality that would be connected to assignee and also I wish that the finish date of a task would update to the date where you checked completed. It does not do that. Also finishing a task doesn't move the start date of the next task it "protects your time in that way", but our management team wants us to quickly see what we have down the pipeline rather than having to scroll down the list of upcoming tasks.

Incentivized

It does take some time and work to really understand and use it properly, but I think the accessibility to help and documentation make that completely feasible. Once you know how to use it, I find it to be very user-friendly, and have very few complaints.

Incentivized

Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.

Wrike tasks loads fine, but I hate clicking files and wait for a bit of time since it is powerpoint or word, Wrike assumes I want to open those on Wrike. My suggestion is to link it to office 365 so we do not need Wrike based decoder for PPTX and DOCX

Incentivized

Time and time again, Wrike has proved that they listen to their customers and put us first. From sales to support - they are quick to respond, encourcage community engagement and I never feel like i am callling a help center

We had staff in person provide some training

Incentivized

I love the Wrike training options. Wrike Discover has tons of courses, learning plans, certifications, etc. This is an area where Wrike definitely shines! I wish these resources were more in your face for new people, because it seems like a lot of coworkers didn't know all of this training was available to them.

Incentivized

There are a lot of bells and whistles in Wrike, and not all of it is easy or intuitive to understand once it's plopped in your lap. It's easier when there are a few choice people who understand Wrike as a platform and articulate it in such a way where it makes it easy to pass it along to others in the group

FogBugz is made for the Developers who actually use it every day, while JIRA is made for the C-Suite who oversees them but has little idea of the finer points of daily dev tasks. In reality, most don't fit into the mold of JIRA tickets, and the summarized information that C-Suite is reviewing is incomplete or skewed. There is also an outstanding issue since 2004 that JIRA refuses to implement despite wide user support, the merging of tickets. You can see the open ticket with the JIRA team here: https://jira.atlassian.com/browse/JRACLOUD-3592

Incentivized

Wrike's UI, combined with its low-cost solutions, has been the standout factor compared to the other options sought. They have multiple license types suited to different usage, a standout compared to others that don't leave you stuck paying high license fees for licenses you won't use to that extent.

Incentivized

I’d go with a 9/10. It scales really well across teams and use cases, especially once you set things up properly. The only reason it’s not a full 10 is that it can take some effort to structure everything cleanly at the start.

• Less downtime of jobs. It is each person's responsibility to check their list to see if they have any pending work.
• When people are out sick or busy, a supervisor can easily shift work from one person to another who many have time to cover work.
• Management has a quick view into seeing what is happening with a job and can use it as a tool to request addiional resources as needed.

• Allow us to plan, execute, track, and effortlessly achieve the completion of all projects before the deadline.
• Great team collaboration that enhances team productivity and efficiency.
• Provide real time project status and progress easily.
• Projects stay well organized and assigning tasks to right people is simple.