Item: Wrike
Rating: 9
Author: Heather Allman

Overall Satisfaction with Wrike

Use Cases and Deployment Scope

We use it in the marketing department to complete projects. We use it to collaborate and keep projects organized, on track, and delivered on time. With Wrike, we are able to not only keep all of our projects organized, but we as a team can all see what others are doing, what their workload is, and who is behind. This really helps in assigning new projects and planning for the next quarter and beyond. Originally, I was a project manager and was building projects in Wrike as well as creating dashboards and reports to manage the team's workload. I now am a manager that uses the system to deliver projects. Being on both ends of the user spectrum for Wrike I like that it is so robust and offers a ton of customization for each user based on how they work and this helps keep the team happy and using the platform.

Pros and Cons

Pros

different views to accommodate different users workflow
predecessors and successors to tie tasks together and adjust dates as a group
Being able to see other people's workloads so when I am planning my projects for the upcoming quarter, I can set a project delivery date that is better suited to workload and is more realistic

Cons

Finding projects easier. Unless I pin a project, it can be hard to find again even by searching
It would be nice to have an option to add the project name to the end of task names. I implemented this in our workflow when i was a PM and it helps find tasks when you are moving assets or things from one task to the next
More reminders for overdue tasks

Return on Investment

Improved overall work quality
Improved team collaboration
Improved team efficiency
Improved holistic view into team workload

AI and Automation

I have not used the AI features. The only automations that I have used would be the predecessors and successors feature but not sure if that is what you mean by automation. I am sure our main Wrike project manager is looking into the new AI and automation features and we might be hearing about those soon and start implementing them into our project management workflows.

Usability

I think it is a robust platform that allows for high levels of customization and allows users to use it how they need for their project workflow but also their personal preferences. I do think because it is such a robust system it can be overwhelming to people who are new to the platform and it can take some time to train people on how to use it. It can be slow going at first once they get into the platform but people do seem to pick it up after awhile. It is just a lot at first.

Alternatives Considered

Basecamp, Trello and Asana

Wrike is way more robust than other platforms I have used. I also really enjoy the customer service and having a dedicated account person to reach out to if we need and provide training. It has more features and is more customizable and 'smart.'

Key Insights

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

Other Software Used

Slack, Bynder

Likelihood to Recommend

Suitable for projects where there are several tasks. It is nice to group certain parts of a project together and separate out tasks to keep things on track. I also love when you have different dates for different project parts and can link specific tasks together (predecessors and successors).
I would say it is less appropriate for the super small projects where there might only be one task. Right now, I use Slack to message the person or people for super small projects. But on the same note, some people easily forget and like having even just one task in Wrike to see it in their dashboard.

Wrike Feature Ratings

Comments

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Wrike for automation and improved workflow