TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Forcepoint DLP

    Score8.5 out of 10
    N/AForcepoint Data Loss Prevention (DLP) protects sensitive data everywhere it resides and moves, across endpoints, cloud apps, web, email, and on-premises environments. It delivers unified policy management and centralized control from a single console.N/A

    LogMeIn Resolve

    Score9.1 out of 10
    N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    Pricing
    Forcepoint DLPLogMeIn Resolve
    Editions & Modules
    No answers on this topic
    Starter
    $29
    per month
    Growth
    $55
    per month
    Advanced
    $78
    per month
    Premium Endpoint Management
    $78
    per month
    Complete
    $94
    per month
    Offerings
    Pricing Offerings
    Forcepoint DLPLogMeIn Resolve
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Volume discounts are available. MDM is available as a standalone or as an add-on. Discount available for annual billing.
    More Pricing Information
    Community Pulse
    Forcepoint DLPLogMeIn Resolve
    Considered Both Products
    Forcepoint
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    87%
    Would buy again
    20 Answers
    91%
    Would buy again
    101 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    20 Answers
    94%
    Delivers good value for the price
    92 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    21 Answers
    95%
    Happy with the feature set
    106 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    12 Answers
    93%
    Lived up to sales and marketing promises
    69 Answers
    Implementation went as expected
    85%
    Implementation went as expected
    17 Answers
    95%
    Implementation went as expected
    88 Answers
    Features
    Forcepoint DLPLogMeIn Resolve
    Data Preparation
    Comparison of Data Preparation features of Forcepoint Data Loss Prevention and LogMeIn Resolve
    Feature
    Forcepoint Data Loss Prevention
    6.3
    2 Ratings
    26% below category average
    LogMeIn Resolve
    -
    Ratings
    Data Encryption6.32 Ratings00 Ratings
    Best Alternatives
    Forcepoint DLPLogMeIn Resolve
    Small Businesses
    No answers on this topic
    Avast CloudCare
    Score10 out of 10
    Medium-sized Companies
    Symantec Data Loss Prevention
    Score7.3 out of 10
    Action1
    Score9.4 out of 10
    Enterprises
    Symantec Data Loss Prevention
    Score7.3 out of 10
    ManageEngine Endpoint Central
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Forcepoint DLPLogMeIn Resolve
    Likelihood to Recommend
    7.7
    (35 ratings)
    9.0
    (131 ratings)
    Likelihood to Renew
    7.6
    (7 ratings)
    6.8
    (17 ratings)
    Usability
    7.7
    (3 ratings)
    8.3
    (111 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (2 ratings)
    Support Rating
    5.3
    (12 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (5 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Forcepoint DLPLogMeIn Resolve
    Likelihood to Recommend
    Forcepoint
    -Where companies need to secure their attachment, which goes outside, means from their company to outside -Where companies need to ensure their client's personal information -Where companies need DLP. They need to look for Forcepoint only, as they have the upper hand over the rest of their competitors.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.
    Incentivized
    Read full review
    Pros
    Forcepoint
    • It has predominantly protected us from unauthorized parties and has provided us with better visibility and control over our data.
    • This software has also successfully prevented us from both malicious and accidental tasks, which are quite flexible actions when it comes to the violation of data loss prevention policies.
    • This product has been successful in improving compliance and even mitigating compliance violations, which further facilitated IT security.
    • I think there is room for improvement, as the user interface is slightly rough and difficult to adopt in the beginning. The software also hangs up at a few instances, which leads to some wasting of time and annoyance, but other than that, this software is good. The technical staff should work on the complexities for a better user experience.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
    • It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
    • It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.
    Incentivized
    Read full review
    Cons
    Forcepoint
    • Forcepoint technical support--specially for users who go with essential support--is challenging to get support on time. You need the ticket to be raised long beforehand to get support from TAC. However, in the case of enterprise support, its is not like this technical person will come on a priority basis.
    • However it comes with higher prices, especially for SMB, it is allowed to pay that amount for support only.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
    • ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
    • And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
    • Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.
    Incentivized
    Read full review
    Likelihood to Renew
    Forcepoint
    We have been fairly happy with the product and how it has worked. We have looked at other vendors for url filter and such and have not found one that meets our needs or does what we have been doing with Websense. The product has been fairly stable and we have only had a few issues in the past. We have all seen that it was one of the highest leaders from the Gartner Group Magic Quadrant for Web Gateways.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
    Incentivized
    Read full review
    Usability
    Forcepoint
    For us, Forcepoint Data Loss Prevention was difficult to administer, did not work well when it did work, was incredibly expensive for the feature set you get, and was difficult to uninstall when we moved on from the software. Once it was fully set up, it worked occasionally for us.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.
    Incentivized
    Read full review
    Reliability and Availability
    Forcepoint
    No answers on this topic
    GoTo formerly LogMeIn
    Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
    Read full review
    Performance
    Forcepoint
    No answers on this topic
    GoTo formerly LogMeIn
    If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
    Read full review
    Support Rating
    Forcepoint
    Support from Forcepoint has been lacking. When calling in with a high priority issue we rarely are able to work with a technician immediately. The queue waits are very long and when you get through there are no support engineers available and we need to wait for a call back for hours it seems.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
    Incentivized
    Read full review
    In-Person Training
    Forcepoint
    No answers on this topic
    GoTo formerly LogMeIn
    we did not have in person training
    Incentivized
    Read full review
    Online Training
    Forcepoint
    No answers on this topic
    GoTo formerly LogMeIn
    n/a - wasnt in attendance
    Incentivized
    Read full review
    Implementation Rating
    Forcepoint
    No answers on this topic
    GoTo formerly LogMeIn
    GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
    Incentivized
    Read full review
    Alternatives Considered
    Forcepoint
    User friendly solution that makes it easy to deploy and manage. Forcepoint Data Loss Prevention very effective to protecting our valuable data on endpoints and where data lives like in the Cloud, server and on-premises disk drives and its valuable to just set policies once and start utilizing Forcepoint Data Loss Prevention solution.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Forcepoint
    No answers on this topic
    GoTo formerly LogMeIn
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    Scalability
    Forcepoint
    No answers on this topic
    GoTo formerly LogMeIn
    The system was implemented quite quickly and easily.
    Incentivized
    Read full review
    Professional Services
    Forcepoint
    No answers on this topic
    GoTo formerly LogMeIn
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    Return on Investment
    Forcepoint
    • The exchange of financial documents with customers creates extreme risk as data loss could result in financial and reputation damage to the customer. The cost of deploying Forcepoint is fractions of pennies compared to the potential financial impact of data loss.
    • There is some administrative overhead associated as false positives are inevitable, requiring a manual review and a potential loss of productivity.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
    • Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
    Incentivized
    Read full review
    ScreenShots

    LogMeIn Resolve Screenshots

    Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board