Formstack Forms vs. Jotform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Formstack Forms
Score 8.3 out of 10
N/A
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.
$59
per month
Jotform
Score 8.9 out of 10
N/A
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…
$0
Pricing
Formstack FormsJotform
Editions & Modules
Silver
$59
per month
Gold
$99
per month
Platinum
$249
per month
Enterprise
Contact sales team
Free
$0.00
Bronze
$29.00
Monthly
Silver
$39.00
Monthly
Gold
$99.00
Monthly
Enterprise
Custom
Offerings
Pricing Offerings
Formstack FormsJotform
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals
More Pricing Information
Community Pulse
Formstack FormsJotform
Considered Both Products
Formstack Forms

No answer on this topic

Jotform
Chose Jotform
Used years ago, so cannot comment on features.
Chose Jotform
It's friendly user and its not required more time to design the forms which are looking for, so far JotForm fulfilling all our requirements.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Formstack FormsJotform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Formstack Forms
6.2
61 Ratings
21% below category average
Jotform
8.5
87 Ratings
10% above category average
Survey templates8.853 Ratings8.972 Ratings
Themes4.856 Ratings8.477 Ratings
Custom logo/branding4.958 Ratings8.382 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Formstack Forms
7.8
58 Ratings
9% below category average
Jotform
8.9
82 Ratings
4% above category average
Changes to live survey6.653 Ratings9.368 Ratings
Question design help8.01 Ratings8.366 Ratings
Multiple question types8.858 Ratings9.280 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Formstack Forms
7.5
58 Ratings
9% below category average
Jotform
9.1
69 Ratings
10% above category average
Survey logic flexibility7.558 Ratings9.169 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Formstack Forms
9.3
59 Ratings
13% above category average
Jotform
9.2
84 Ratings
12% above category average
Response tracking10.01 Ratings9.577 Ratings
Data export8.959 Ratings9.479 Ratings
Standard reports9.056 Ratings8.868 Ratings
Custom reports8.548 Ratings9.164 Ratings
Analytics10.01 Ratings9.161 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Formstack Forms
8.4
57 Ratings
1% above category average
Jotform
8.9
68 Ratings
7% above category average
Access controls8.655 Ratings8.565 Ratings
Compliance8.250 Ratings9.461 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Formstack Forms
8.0
1 Ratings
0% below category average
Jotform
8.3
50 Ratings
3% above category average
Vendor-offered crowdsourcing8.01 Ratings8.336 Ratings
Respondent restrictions8.01 Ratings8.450 Ratings
Best Alternatives
Formstack FormsJotform
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Score 9.5 out of 10
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Score 9.5 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 8.3 out of 10
Qualaroo
Qualaroo
Score 8.3 out of 10
Enterprises
DocuWare
DocuWare
Score 9.1 out of 10
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DocuWare
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Formstack FormsJotform
Likelihood to Recommend
7.3
(74 ratings)
8.7
(93 ratings)
Likelihood to Renew
9.1
(12 ratings)
8.1
(4 ratings)
Usability
7.2
(6 ratings)
8.7
(76 ratings)
Availability
10.0
(4 ratings)
-
(0 ratings)
Support Rating
3.8
(7 ratings)
8.4
(71 ratings)
Implementation Rating
10.0
(2 ratings)
7.9
(2 ratings)
User Testimonials
Formstack FormsJotform
Likelihood to Recommend
Formstack
Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
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Jotform
With a vast selection of pre-designed templates to choose from, ranging from event registrations to customer feedback surveys, JotForm caters to a broad spectrum of needs. Each template is fully customizable, allowing you to align the form's aesthetics with your brand identity effortlessly. JotForm has arrived to streamline and elevate your processes to a whole new level.
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Pros
Formstack
  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Read full review
Jotform
  • The ease of use is my favorite part of the Jotform. You don't have to be an IT guru to use it, but the results of your creation will surely make people think you are.
  • Jotform keeps all my event request organized and accurate.
  • Editing forms is done with ease.
Read full review
Cons
Formstack
  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Read full review
Jotform
  • I would love for Jotform to offer an a la carte for some of the products like maybe we pay for more form views and submissions but not all the other stuff.
  • Flexibility in css.
  • More options in the name field, maybe I want the last name first or for it to be a full one entry box.
  • A phone number entry field.
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Likelihood to Renew
Formstack
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
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Jotform
I need this software to run my business, it's built around it.
Read full review
Usability
Formstack
I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
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Jotform
Because this past week it made my life so much easier by allowing me to easily create and share forms to collect important information and allowing me to meet my deadline. It also made it possible to collate and analyze some data in an extremely efficient and very simple manner making it possible for me to make an informed decision.
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Support Rating
Formstack
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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Jotform
Their support is truly awful and negligent [in my opinion]. It's rare for me to get so mad as to write a review about it but given what we do, I think it's necessary to document it. We work in mental health and having client data [transmitted] through the API correctly can be a matter of life and death for someone in crisis. We have had repeated issues with this in JotForm and reset the integration multiple times and yet it continues. [In my experience] tags don't transmit, complete contacts are absent, or parts of data [are] missing despite being mapped. [Again, per my experience] their support will initially respond and then you hear nothing. It's been a huge issue and we are leaving them as a result. [I feel] it's truly infuriating and negligent.
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Implementation Rating
Formstack
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
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Jotform
the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
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Alternatives Considered
Formstack
Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
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Jotform
JotForm is superior compared to Google Forms in most aspects. However, the lack of collaboration in the free version makes it less attractive if managing several forms. But the form functionality and features makes up for this. JotForm is clean in layout, and provides a user experience like nonother. Highly recommended.
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Return on Investment
Formstack
  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Read full review
Jotform
  • We have generated over 130 leads last month. This is a 150% increase from the prior month's numbers.
  • We can give multiple staff members access to the forms. That's a plus in itself. It works well with virtual assistants also. This gives us [a] tremendous amount of flexibility which cuts down on nonrepetitive work.
  • We like that JotForm has a referral program. We will start to take full advantage of this program to develop more win-win relationships with not only clients but our vendors.
Read full review
ScreenShots

Formstack Forms Screenshots

Screenshot of Formstack DashboardScreenshot of Conversion Kit Add-onScreenshot of Portals Add-onScreenshot of Robust IntegrationsScreenshot of Workflows FeatureScreenshot of Product Walkthroughs

Jotform Screenshots

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