Formstack Forms vs. Jotform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Formstack Forms
Score 7.8 out of 10
N/A
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.
$50
per month
Jotform
Score 8.7 out of 10
N/A
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…
$0
Pricing
Formstack FormsJotform
Editions & Modules
Enterprise
Contact sales team
Free
$0.00
Bronze
$34.00
Monthly
Silver
$39.00
Monthly
Gold
$99.00
Monthly
Enterprise
Custom
Offerings
Pricing Offerings
Formstack FormsJotform
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans start at $50/month (billed annually), including: 20 Digital Forms 1,000 Submissions Per Form 14,400 API Calls Per Day Drag-and-Drop Form Builder Custom Themes Payment Integrations Salesforce Integration SSO User Management Form Prefill
More Pricing Information
Community Pulse
Formstack FormsJotform
Considered Both Products
Formstack Forms

No answer on this topic

Jotform
Chose Jotform
Used years ago, so cannot comment on features.
Chose Jotform
It's friendly user and its not required more time to design the forms which are looking for, so far JotForm fulfilling all our requirements.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Formstack FormsJotform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Formstack Forms
7.2
63 Ratings
10% below category average
Jotform
8.2
142 Ratings
3% above category average
Survey templates7.555 Ratings8.5121 Ratings
Themes4.556 Ratings7.8128 Ratings
Custom logo/branding9.560 Ratings8.3134 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Formstack Forms
7.5
60 Ratings
13% below category average
Jotform
8.3
134 Ratings
3% below category average
Changes to live survey5.555 Ratings8.4113 Ratings
Question design help8.01 Ratings8.1110 Ratings
Multiple question types9.060 Ratings8.4131 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Formstack Forms
6.5
60 Ratings
23% below category average
Jotform
7.8
110 Ratings
5% below category average
Survey logic flexibility6.560 Ratings7.8110 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Formstack Forms
8.2
61 Ratings
0% above category average
Jotform
8.3
136 Ratings
1% above category average
Response tracking10.01 Ratings8.3127 Ratings
Data export10.061 Ratings8.6129 Ratings
Standard reports5.558 Ratings8.4115 Ratings
Custom reports5.550 Ratings8.2107 Ratings
Analytics10.01 Ratings7.8101 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Formstack Forms
10.0
59 Ratings
14% above category average
Jotform
7.9
111 Ratings
10% below category average
Access controls10.057 Ratings7.7107 Ratings
Compliance10.051 Ratings8.1101 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Formstack Forms
8.0
1 Ratings
3% below category average
Jotform
7.6
83 Ratings
8% below category average
Vendor-offered crowdsourcing8.01 Ratings7.465 Ratings
Respondent restrictions8.01 Ratings7.783 Ratings
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User Ratings
Formstack FormsJotform
Likelihood to Recommend
8.0
(76 ratings)
8.9
(162 ratings)
Likelihood to Renew
9.1
(12 ratings)
8.8
(7 ratings)
Usability
8.5
(8 ratings)
9.1
(108 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Support Rating
4.0
(7 ratings)
7.9
(81 ratings)
Implementation Rating
10.0
(1 ratings)
8.4
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Formstack FormsJotform
Likelihood to Recommend
Formstack
Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Read full review
Jotform
We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
Read full review
Pros
Formstack
  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Read full review
Jotform
  • Gathers information on my clients
  • Gathers and organizes information on my prospects
  • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
  • Educates clients about the benefit of supplementation
  • Educates my prospects
Read full review
Cons
Formstack
  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Read full review
Jotform
  • The price is too high for casual users like myself
  • The automation took some time to figure out (that's understandable)
  • Making the forms look uniform took a lot of time to setup
  • Some parts like the approval emails, notification emails can be confusing
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Likelihood to Renew
Formstack
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Read full review
Jotform
I need this software to run my business, it's built around it.
Read full review
Usability
Formstack
It's easy to learn how to use, generally easy for clients to use, and overall I've never had an overwhelmingly negative experience with it. While there are a few tweaks that could make it really shine, Formstack Forms serves almost all our needs and we're super happy with it.
Read full review
Jotform
As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
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Support Rating
Formstack
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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Jotform
I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
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Implementation Rating
Formstack
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
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Jotform
the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
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Alternatives Considered
Formstack
Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
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Jotform
Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
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Return on Investment
Formstack
  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Read full review
Jotform
  • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
  • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
  • I could not easily identify what new information was provided in a resubmission by a respondent.
Read full review
ScreenShots

Jotform Screenshots

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