What users are saying about
147 Ratings
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Top Rated
2174 Ratings
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Mailchimp

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2174 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Formstack Forms

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp is well suited for small-to-medium sized organizations that need an email marketing platform. Mailchimp makes it easy for new users to set up email collection to a list and then follow-up with that list via nicely designed email templates. Mailchimp is less appropriate for larger businesses that a more intricate setup and automation
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Formstack Forms
9.3
Mailchimp
Survey templates
Formstack Forms
9.0
Mailchimp
Themes
Formstack Forms
9.0
Mailchimp
Custom logo/branding
Formstack Forms
10.0
Mailchimp

Survey Content

Formstack Forms
8.7
Mailchimp
Changes to live survey
Formstack Forms
9.0
Mailchimp
Question design help
Formstack Forms
8.0
Mailchimp
Multiple question types
Formstack Forms
9.2
Mailchimp

Survey Logic

Formstack Forms
9.2
Mailchimp
Survey logic flexibility
Formstack Forms
9.2
Mailchimp

Survey Reporting & Analytics

Formstack Forms
9.5
Mailchimp
Response tracking
Formstack Forms
10.0
Mailchimp
Data export
Formstack Forms
9.2
Mailchimp
Standard reports
Formstack Forms
9.2
Mailchimp
Custom reports
Formstack Forms
9.0
Mailchimp
Analytics
Formstack Forms
10.0
Mailchimp

Survey Administration & Security

Formstack Forms
9.0
Mailchimp
Access controls
Formstack Forms
9.0
Mailchimp
Compliance
Formstack Forms
9.0
Mailchimp

Survey Distribution

Formstack Forms
8.0
Mailchimp
Vendor-offered crowdsourcing
Formstack Forms
8.0
Mailchimp
Respondent restrictions
Formstack Forms
8.0
Mailchimp

Email & Online Marketing

Formstack Forms
Mailchimp
8.2
WYSIWYG email editor
Formstack Forms
Mailchimp
8.4
Dynamic content
Formstack Forms
Mailchimp
8.0
Ability to test dynamic content
Formstack Forms
Mailchimp
8.0
Landing pages
Formstack Forms
Mailchimp
7.8
A/B testing
Formstack Forms
Mailchimp
8.1
Mobile optimization
Formstack Forms
Mailchimp
8.3
Email deliverability reporting
Formstack Forms
Mailchimp
8.7
List management
Formstack Forms
Mailchimp
8.3
Triggered drip sequences
Formstack Forms
Mailchimp
7.9

Lead Management

Formstack Forms
Mailchimp
9.1
Lead nurturing
Formstack Forms
Mailchimp
6.4
Lead scoring and grading
Formstack Forms
Mailchimp
10.0
Data quality management
Formstack Forms
Mailchimp
10.0
Automated sales alerts and tasks
Formstack Forms
Mailchimp
10.0

Campaign Management

Formstack Forms
Mailchimp
10.0
Calendaring
Formstack Forms
Mailchimp
10.0
Event/webinar marketing
Formstack Forms
Mailchimp
10.0

Social Media Marketing

Formstack Forms
Mailchimp
10.0
Social sharing and campaigns
Formstack Forms
Mailchimp
10.0
Social profile integration
Formstack Forms
Mailchimp
10.0

Reporting & Analytics

Formstack Forms
Mailchimp
7.8
Dashboards
Formstack Forms
Mailchimp
7.7
Standard reports
Formstack Forms
Mailchimp
8.4
Custom reports
Formstack Forms
Mailchimp
7.2

Platform & Infrastructure

Formstack Forms
Mailchimp
8.2
API
Formstack Forms
Mailchimp
8.8
Role-based workflow & approvals
Formstack Forms
Mailchimp
10.0
Customizability
Formstack Forms
Mailchimp
5.7
Integration with Salesforce.com
Formstack Forms
Mailchimp
8.2
Integration with Microsoft Dynamics CRM
Formstack Forms
Mailchimp
8.2
Integration with SugarCRM
Formstack Forms
Mailchimp
8.2

Pros

Formstack Forms

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Patrick Stephens | TrustRadius Reviewer

Mailchimp

  • Drag and drop email editor is intuitive and really easy to use.
  • It also has the ability to create more advanced email marketing.
  • The analytics are quite good and presented in a way which can be taken out of the tool and presented externally.
Anonymous | TrustRadius Reviewer

Cons

Formstack Forms

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Josh Summerhays | TrustRadius Reviewer

Mailchimp

  • Tagging and audiences could be improved upon. while easy to workaround (if you have the brain for that), I do wish I were able to segment subscribers a bit better.
  • While I understand the pricing, I wish it were tiered differently. Getting penalized for being more successful and increasing your audience size is both a blessing and a curse. If anything, I wish the tiers were divided into more levels, allowing for someone to increase subscribers but not have to pay a substantial amount more until they reach the next tier limit
  • marketing automations would be something worth developing more.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Formstack Forms

Formstack Forms 9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Tim Roe | TrustRadius Reviewer

Mailchimp

Mailchimp 9.2
Based on 49 answers
We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
Harrison Pershing | TrustRadius Reviewer

Usability

Formstack Forms

Formstack Forms 10.0
Based on 4 answers
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.
Mitchel Laman | TrustRadius Reviewer

Mailchimp

Mailchimp 8.6
Based on 264 answers
The UI is not intuitive at first, but once you get going you figure out where things are. When we first started using MailChimp for the onboarding process there was a lot of confusion as they had just changed their terminology and the support team was out of sync with the documentation.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Formstack Forms

Formstack Forms 10.0
Based on 4 answers
No answer on this topic is available.

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Performance

Formstack Forms

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Support Rating

Formstack Forms

Formstack Forms 10.0
Based on 5 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 10.0
Based on 16 answers
Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
Valie Robbins | TrustRadius Reviewer

Implementation Rating

Formstack Forms

Formstack Forms 10.0
Based on 2 answers
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman | TrustRadius Reviewer

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Alternatives Considered

Formstack Forms

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge | TrustRadius Reviewer

Mailchimp

I used MailKitchen earlier but my experience was very bad with it. That was not at all user friendly software. The email bounce rate was very high in that software. After that I signed up in Mailchimp and I was amazed to see its user interface. Its very easy to understand and It has all the features to create a good email campaign.
Vijendr Warankar | TrustRadius Reviewer

Scalability

Formstack Forms

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Return on Investment

Formstack Forms

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Ryan Spear | TrustRadius Reviewer

Mailchimp

  • It has allowed us to save over $100/month that we were paying another email platform, wherein we could just use the free version of Mailchimp
  • It has improved communication with reps and therefore less time and money spent on distractions and unnecessary communications.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Formstack Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Formstack Forms Editions & Modules

Edition
Silver$591
Gold$991
Platinum$2491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Formstack Forms
8.7
Mailchimp
8.4

Likelihood to Renew

Formstack Forms
9.1
Mailchimp
9.2

Usability

Formstack Forms
10.0
Mailchimp
8.6

Reliability and Availability

Formstack Forms
10.0
Mailchimp
10.0

Performance

Formstack Forms
Mailchimp
10.0

Support Rating

Formstack Forms
10.0
Mailchimp
10.0

Implementation Rating

Formstack Forms
10.0
Mailchimp
8.8

Scalability

Formstack Forms
Mailchimp
9.3

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