What users are saying about
10 Ratings
Top Rated
70 Ratings
10 Ratings
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Score 7.9 out of 100
Top Rated
70 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Frame.io

By far Frame is the best video review service out there mainly due to how easy it is to introduce to new users, including on the client side. There is not much instruction required in order to share and edit with a client and ask them to start providing feedback - the system is designed to invite users to give notes and that alone is worth the money.
Joel McAfee | TrustRadius Reviewer

Vimeo

I think Vimeo is well-used by organizations or people interested in placing the videos within another platform (within an app, embedded in a website, etc.) rather than someone looking for a video platform for social media purposes. I would say Vimeo is a wonderful business solution rather than a personal outlet.
Marissa Roth | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Frame.io
7.3
Vimeo
Task Management
Frame.io
8.0
Vimeo
Mobile Access
Frame.io
7.0
Vimeo
Search
Frame.io
7.0
Vimeo

Communication

Frame.io
8.0
Vimeo
Chat
Frame.io
8.0
Vimeo
Notifications
Frame.io
8.0
Vimeo

File Sharing & Management

Frame.io
8.0
Vimeo
Versioning
Frame.io
8.0
Vimeo
Video files
Frame.io
8.0
Vimeo
Audio files
Frame.io
8.0
Vimeo
Access control
Frame.io
8.0
Vimeo
Advanced security features
Frame.io
8.0
Vimeo
Device sync
Frame.io
8.0
Vimeo

Video Marketing

Frame.io
Vimeo
7.4
Lead generation
Frame.io
Vimeo
7.5
Video personalization
Frame.io
Vimeo
7.9
eCommerce
Frame.io
Vimeo
6.2
Support for advertisements
Frame.io
Vimeo
7.1
Video SEO
Frame.io
Vimeo
7.9
Integration to Marketing Automation
Frame.io
Vimeo
7.7

Video Platform Integrations

Frame.io
Vimeo
6.2
Integration to Salesforce.com
Frame.io
Vimeo
5.4
Integration to Marketo
Frame.io
Vimeo
5.8
Integration to HubSpot
Frame.io
Vimeo
6.1
Integration to Eloqua
Frame.io
Vimeo
5.9
Integration to LMS
Frame.io
Vimeo
7.5

Video Security

Frame.io
Vimeo
9.4
Video access controls
Frame.io
Vimeo
9.2
User management
Frame.io
Vimeo
9.2
Video link sharing
Frame.io
Vimeo
9.7
Internal video
Frame.io
Vimeo
9.4
External video
Frame.io
Vimeo
9.4

Video Player

Frame.io
Vimeo
8.9
Player customization
Frame.io
Vimeo
8.5
Embedded videos
Frame.io
Vimeo
9.6
Video quality / Bandwidth controls
Frame.io
Vimeo
8.5
Mobile compatibility
Frame.io
Vimeo
8.8

Video Analytics

Frame.io
Vimeo
8.2
A/B testing
Frame.io
Vimeo
6.7
Streaming quality reports
Frame.io
Vimeo
7.8
Per viewer tracking
Frame.io
Vimeo
8.4
Per video tracking
Frame.io
Vimeo
9.3
Video analytics dashboard
Frame.io
Vimeo
8.8

Video Hosting, Management & Storage

Frame.io
Vimeo
8.0
On-Demand video
Frame.io
Vimeo
7.6
Live streaming
Frame.io
Vimeo
7.4
Impact of streaming on network
Frame.io
Vimeo
7.0
Video upload & format support
Frame.io
Vimeo
7.7
Video library / File management
Frame.io
Vimeo
8.7
Video portal
Frame.io
Vimeo
9.2

Video Engagement

Frame.io
Vimeo
7.0
Audience polling
Frame.io
Vimeo
5.1
Audience Q&A / Live chat
Frame.io
Vimeo
6.6
Video comments
Frame.io
Vimeo
9.1

Pros

Frame.io

  • Frame.io provides an intuitive interface for clients to leave detailed feedback on videos they've hired us to produce. Users can leave public or private comments and start and stop on whichever video frames they choose. Users can draw on a frame using a non-destructive marker to make specific feedback (e.g. I don't like that this window is overexposed and is distracting me from looking at the interview). This allows for making nuanced critiques that are otherwise difficult to convey without using screengrabs or long email threads.
  • Frame.io is easy to learn. If a user is new to the application, the software determines this and a short tutorial video pops up and teaches the new user how to interact with the application. It does this without taking the user to a new page and risk confusing a client. The software is simple to use and I never have issues with uninformed or flustered clients because of it.
  • Frame.io makes sharing simple. Producers can send review links within the application or copy and paste the link into an email, whichever their preference. Users can also create live presentations to walk clients through a video as well. I've not used this feature extensively, so I'm unsure of how well it works, but the option is available.
  • Frame.io interacts with video editing software (i.e. After Effects, Premiere Pro) using a plug-in. Before applications like Frame.io, we had to reference emails with timecodes and then decipher what the client is asking to have changed. It was cryptic, and feels archaic in hindsight. Now, the integration between the application and our software is seamless. I can revisit feedback by clicking on a comment in the review window, and it takes me to the exact point of criticism in the timeline. It's so easy to use and saves so much time.
Chris Hecox | TrustRadius Reviewer

Vimeo

  • Image and Branding - Vimeo has always had an edge on design and branding versus its competitors like YouTube. Using Vimeo as a content delivery platform gives the appearance of being luxurious and having a high-end product.
  • Video Configuration - I've used YouTube through multiple iterations of their video management and configuration options, and Vimeo has continued to beat it hands down, both in ease of use and robustness. I can easily organize my Vimeo videos into tags and playlists while I still struggle with YouTube, where it is quite laborious.
  • User Interaction - Vimeo allows you to capture user email addresses for email lists with ease, something its competitors have not figured out yet. You can easily split your video into chapters and hyperlink from within the video to other areas, features which competitors like YouTube have in some form but not nearly as easy to use or well-implemented as Vimeo.
  • Video Analytics - Vimeo has a full-featured analytics suite that helps content creators understand user interaction and engagement with their videos.
  • Versioning and Collaboration - Vimeo has workflows for video history and for collaboration where you can have a content creator upload a video which enters a pipeline for an editor to approve. I have not used these workflows, but it's pretty cool that they have implemented features like this.
  • Custom Micro-Sites - I have only ever embedded Vimeo videos in websites that I've created, or sent them as links to clients, but I have seen well-designed micro-sites for content creators built using Vimeo. Overall, Vimeo does design and branding very well. Their micro-sites look much better, visually speaking, than competitors like YouTube whose equivalent feature, the YouTube Channel, just seems dry in comparison.
Jonah Dempcy | TrustRadius Reviewer

Cons

Frame.io

  • Frame.io's permissions aren't great. Each individual project has its own permissions and there is no way to set a general admin permissions to team members thus allowing them to be added to every project.
  • Frame.io sometimes has issues for our clients where they cannot add edits or where their film does not load.
Anonymous | TrustRadius Reviewer

Vimeo

  • The Vimeo videos do not appear on search engine results, it would be better if search engines can find them.
  • The search option can be made better. Looking up for old videos are a hassle sometimes.
  • Can have CC autogeneration option, it would be better.
Hanaa Ibham | TrustRadius Reviewer

Usability

Frame.io

Frame.io 10.0
Based on 1 answer
I've used other video review systems, Frame was the only one I didn't question how they allowed you to review - I just started reviewing. It's that simple. It's easy to set up projects, invite collaborators, and then provide a final cut for download. It's naturally built for the kind of work that TV/Film & video production companies do.
Joel McAfee | TrustRadius Reviewer

Vimeo

Vimeo 9.0
Based on 1 answer
The customization options are vast and very easy to utilize. While there can be a slight learning curve for some advanced features, it is not so steep that it takes a long time to figure out. Support is great at guiding you through anything that might be confusing to you as well
Jeannette Saysomvang | TrustRadius Reviewer

Support Rating

Frame.io

Frame.io 8.6
Based on 2 answers
I've only reached out to Frame.io a few times but they responded quickly and offered achievable solutions. The fact that I haven't had to reach out to them more is proof that the platform is easy to use, reliable, and can run on its own. The only issues we have had were related to uploading issues on our end.
Anonymous | TrustRadius Reviewer

Vimeo

Vimeo 8.2
Based on 15 answers
Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Frame.io

We used to use Dropbox as our main point of uploading and holding videos, but it was such a hassle because our edits came separately. It was almost just used as storage, and we had to have a separate email(s) with all of the edits coming from different departments. With Frame.io, the upload takes less time, people can add comments directly on the videos, AND the fact that you can upload new versions and literally use the same link is a total game-changer.
Hilary Hobbs | TrustRadius Reviewer

Vimeo

In higher ed we have a couple of options that integrate directly with our LMS (Blackboard/Canvas) that are comparable. Kaltura is outstanding but it's very expensive whereas I've found Viddler(and YouTube) to be much more simplistic. I've worked with other tools that want to charge based on the number of views or how much bandwidth you demand but I have always found that to be erratic. For budgeting purposes, I prefer to you just a sent annual fee like Vimeo.
Mark Nowowiejski | TrustRadius Reviewer

Return on Investment

Frame.io

  • Frame.io has cut review time in half for us. When compared to the olden days of email threads for video review, I'll never want to go back. This is a huge time saver.
  • Frame.io gives a high sense of professionalism. I've had multiple clients express their delight with the application. It helps our feedback process, but also keeps our clients happy.
Chris Hecox | TrustRadius Reviewer

Vimeo

  • We have seen a very good ROI on all of our weekly videos as it provides really good analytics.
  • Because Vimeo is reliable there has been very little to no troubleshooting or issues with video playback. That means our customers don't leave the video when
  • Our website is a destination for people to view our videos, so on the negative side, Vimeo doesn't have the user base to have our content organically discovered.
Jon Ackerman | TrustRadius Reviewer

Pricing Details

Frame.io

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Frame.io Editions & Modules

Edition
FreeFree1
Pro$152
Team$252
EnterpriseContact sales team
  1. For up to 2 users
  2. per user/per month
Additional Pricing Details

Vimeo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vimeo Editions & Modules

Edition
Plus$121
Pro$201
Business$501
Premium$751
  1. per month
Additional Pricing Details

Rating Summary

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