What users are saying about
5 Ratings
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Top Rated
56 Ratings
5 Ratings
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Score 8.8 out of 100

Vimeo

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Top Rated
56 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Frame.io

By far Frame is the best video review service out there mainly due to how easy it is to introduce to new users, including on the client side. There is not much instruction required in order to share and edit with a client and ask them to start providing feedback - the system is designed to invite users to give notes and that alone is worth the money.
Joel McAfee | TrustRadius Reviewer

Vimeo

Vimeo would be the best platform to store videos securely, share them with your audience. Definitely, the quality is ensured and uploading/downloading is very convenient. Specific purpose videos, where you share manually, this would be a great platform. I will not recommend Vimeo if you are hoping to get exposure using this, as search engines do not show Vimeo videos on results. One has to be using Vimeo to find Vimeo videos. And Vimeo is not ideal for in-mail videos, as the video does not play in the mail, but opens on a new tab.
Hanaa Ibham | TrustRadius Reviewer

Feature Rating Comparison

Video Marketing

Frame.io
Vimeo
6.6
Lead generation
Frame.io
Vimeo
6.9
Video personalization
Frame.io
Vimeo
7.6
eCommerce
Frame.io
Vimeo
5.1
Support for advertisements
Frame.io
Vimeo
6.0
Video SEO
Frame.io
Vimeo
6.7
Integration to Marketing Automation
Frame.io
Vimeo
6.9

Video Platform Integrations

Frame.io
Vimeo
6.3
Integration to Salesforce.com
Frame.io
Vimeo
5.4
Integration to Marketo
Frame.io
Vimeo
6.0
Integration to HubSpot
Frame.io
Vimeo
6.4
Integration to Eloqua
Frame.io
Vimeo
5.6
Integration to LMS
Frame.io
Vimeo
8.0

Video Security

Frame.io
Vimeo
9.0
Video access controls
Frame.io
Vimeo
8.9
User management
Frame.io
Vimeo
8.7
Video link sharing
Frame.io
Vimeo
9.4
Internal video
Frame.io
Vimeo
9.2
External video
Frame.io
Vimeo
8.8

Video Player

Frame.io
Vimeo
9.0
Player customization
Frame.io
Vimeo
8.3
Embedded videos
Frame.io
Vimeo
9.5
Video quality / Bandwidth controls
Frame.io
Vimeo
9.2
Mobile compatibility
Frame.io
Vimeo
8.7

Video Analytics

Frame.io
Vimeo
7.8
A/B testing
Frame.io
Vimeo
6.2
Streaming quality reports
Frame.io
Vimeo
7.4
Per viewer tracking
Frame.io
Vimeo
7.9
Per video tracking
Frame.io
Vimeo
9.0
Video analytics dashboard
Frame.io
Vimeo
8.4

Video Hosting, Management & Storage

Frame.io
Vimeo
7.9
On-Demand video
Frame.io
Vimeo
7.9
Live streaming
Frame.io
Vimeo
6.4
Impact of streaming on network
Frame.io
Vimeo
8.0
Video upload & format support
Frame.io
Vimeo
8.7
Video library / File management
Frame.io
Vimeo
8.1
Video portal
Frame.io
Vimeo
8.1

Video Engagement

Frame.io
Vimeo
6.5
Audience polling
Frame.io
Vimeo
5.7
Audience Q&A / Live chat
Frame.io
Vimeo
6.0
Video comments
Frame.io
Vimeo
7.8

Pros

Frame.io

  • Frame.io provides an intuitive interface for clients to leave detailed feedback on videos they've hired us to produce. Users can leave public or private comments and start and stop on whichever video frames they choose. Users can draw on a frame using a non-destructive marker to make specific feedback (e.g. I don't like that this window is overexposed and is distracting me from looking at the interview). This allows for making nuanced critiques that are otherwise difficult to convey without using screengrabs or long email threads.
  • Frame.io is easy to learn. If a user is new to the application, the software determines this and a short tutorial video pops up and teaches the new user how to interact with the application. It does this without taking the user to a new page and risk confusing a client. The software is simple to use and I never have issues with uninformed or flustered clients because of it.
  • Frame.io makes sharing simple. Producers can send review links within the application or copy and paste the link into an email, whichever their preference. Users can also create live presentations to walk clients through a video as well. I've not used this feature extensively, so I'm unsure of how well it works, but the option is available.
  • Frame.io interacts with video editing software (i.e. After Effects, Premiere Pro) using a plug-in. Before applications like Frame.io, we had to reference emails with timecodes and then decipher what the client is asking to have changed. It was cryptic, and feels archaic in hindsight. Now, the integration between the application and our software is seamless. I can revisit feedback by clicking on a comment in the review window, and it takes me to the exact point of criticism in the timeline. It's so easy to use and saves so much time.
Chris Hecox | TrustRadius Reviewer

Vimeo

  • The portfolio/collection template allows us to build out setlists very quickly but also gives us flexibility on the overall and look and feel. If you know even basic CSS you can do quite a bit with it.
  • Domain control. My clients are often particular about where certain videos can be embedded or shared. Vimeo allow me to specify exactly which sites the content can be embedded in.
  • Vimeo allows us to attach custom cover slides to every video, something that was a pain point with some of the other services we looked at.
  • Customer Service has always been very strong, especially when we needed to pull customized reports or massive collections of links
  • You can upload a replacement file to an existing asset with out worrying about the url or embed code changing.
Mark Nowowiejski | TrustRadius Reviewer

Cons

Frame.io

  • There have been a couple of times that the review links I have sent have not worked, and it crashed sitewide. I think Frame.io is still working out some kinks, but when I have a tight deadline it's frustrating getting blamed for a broken link when it's Frame.io's website having a meltdown.
  • I would like to be able to export all the timecoded edits directly to my timeline instead of having to reference the website or extension in Premiere. There may already be a way to have this done, but I haven't seen it or it hasn't been properly explained.
  • It's a mild inconvenience to automatically be signed up to get an email for every single edit that has taken place in my video. I know this is a reach, but there isn't much to complain about when it comes to Frame.io. I had to manually go in and opt out of the hundreds of emails I was getting sent for someone just leaving comments on my upload.
Hilary Hobbs | TrustRadius Reviewer

Vimeo

  • It's 2018 and streaming shouldn't be complicated. Unfortunately, despite accessing Vimeo from many locations (home computer, office, mobile, client's offices) Vimeo has continued to prove its total incompetence. I'm not sure if this is a hosting problem with Vimeo servers or if they just hate the few cities I've lived in. Video streaming can be easy with Vimeo, but I would never ever call it consistent. In most cases, when presented with a video link not related to work, I'll try to find the video elsewhere.
  • Because I haven't used Vimeo's revision system for close to 8 months at the time of this writing, Vimeo might have made changes, so keep that in mind. Vimeo is completely outmatched by similar client feedback applications like Wipster and Frame.io. After using other services, I've completely sworn off Vimeo. I don't think it's viable any longer because giving clients the ability to leave frame-by-frame feedback is far superior to the old method of simply sending a link. Furthermore, I believe Vimeo either owns Wipster or deeply collaborates, but Wipster is fairly unreliable as well. It's as if everything Vimeo touches burns to the ground.
  • Vimeo has also found a way to mess up playlists and video collections. YouTube makes it easy for adding videos to specific playlists, but Vimeo includes collections and albums, which to this day I'm still unsure why I would pick one over the other. Adding videos to these features is flustering rather than helpful. We'd learn the system but because of privacy settings for some videos, a few videos would show up, while others wouldn't. Even after testing this in the office, we'd still have a multitude of issues when clients would return confused emails.
Chris Hecox | TrustRadius Reviewer

Usability

Frame.io

Frame.io 10.0
Based on 1 answer
I've used other video review systems, Frame was the only one I didn't question how they allowed you to review - I just started reviewing. It's that simple. It's easy to set up projects, invite collaborators, and then provide a final cut for download. It's naturally built for the kind of work that TV/Film & video production companies do.
Joel McAfee | TrustRadius Reviewer

Vimeo

Vimeo 9.0
Based on 1 answer
The customization options are vast and very easy to utilize. While there can be a slight learning curve for some advanced features, it is not so steep that it takes a long time to figure out. Support is great at guiding you through anything that might be confusing to you as well
Jeannette Saysomvang | TrustRadius Reviewer

Support

Frame.io

Frame.io 8.0
Based on 1 answer
The few times I have needed support I have received a quick response - though the one major complaint I have had is regarding the omission of an iPad app - supposedly it is in the works but I haven't seen it release yet. We do have issues with the browser being buggy - especially on slow internet. Whether or not that is something support has failed me on, i'm not sure - but they are responsive, but don't always provide immediate results.
Joel McAfee | TrustRadius Reviewer

Vimeo

Vimeo 9.0
Based on 3 answers
Vimeo has great customer support for their customers. They're always very quick to respond to our questions (on a pro membership). Unfortunately, we seem to have bumped up to their support limitations when we tried to move forward with their live streaming options. The support we need for this feature just isn't there yet.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Frame.io

I last used Wipster around 4-5 months ago, but I felt downtrodden by both their business practices and interface. Wipster sprung a new pricing model on users. This pricing model made no sense, was extremely pricey for no reason, and felt like a punch in the gut by a new and greedy company. Furthermore, I had constant issues with the software. It was buggy, slow, and presented issues with clients.My first day with Frame.io was like being released from prison. All I'd known up to this point was disappointment and gloom. Frame.io took every single issue our team had with Wipster and resolved it. Frame.io was nearly perfect
Chris Hecox | TrustRadius Reviewer

Vimeo

Vimeo Pro is simpler to use, has a beautiful interface and is more customizable than Youtube. One big issue I have with YouTube is that you have little control over what content is shown before, during or after your videos. This can cause issues with clarity on who your brand does or doesn't support. Vimeo Pro doesn't have really give the ability to wander through other's content which limits your exposure from being found.
Jon Ackerman | TrustRadius Reviewer

Return on Investment

Frame.io

  • The turnaround time of getting videos sent out has significantly decreased since using Frame.io. We are able to get our edits from multiple people quicker because there is no need for them to open the video, write down timecodes and write out their edit. It's all in one place. You don't even need to stop the video when you have something to write- it does it for you automatically.
  • The fact that I have all my edits in one place drastically cuts out a ton of time getting changes made to each of my videos. I am able to complete my video quicker, which allows it to release sooner, and I'm on to the next project days before I usually would start it.
Hilary Hobbs | TrustRadius Reviewer

Vimeo

  • Vimeo Pro has definitely improved our customer service: We are able to find videos in our library (over 5,000) quickly and efficiently to send our work to leads.
  • Our sales and marketing teams can create custom reels and send out to leads turning them into clients more quickly.
  • It just makes us seem more professional. Vimeo Pro playback looks incredible and we can customize the player to fit within the theme of our website without having to be developers.
Teddy Lyngaas | TrustRadius Reviewer

Pricing Details

Frame.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vimeo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Frame.io
9.5
Vimeo
8.6

Usability

Frame.io
10.0
Vimeo
9.0

Support

Frame.io
8.0
Vimeo
9.0

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