FreeConferenceCall.com vs. GoTo Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreeConferenceCall.com
Score 5.5 out of 10
N/A
FreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google Calendar.
$4
per month
GoTo Connect
Score 8.0 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
Pricing
FreeConferenceCall.comGoTo Connect
Editions & Modules
Suggested Amount
$4
per month
Average Amount
$8.21
per month
Market Rate
$15
per month
Pay what you can
Customized
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
Offerings
Pricing Offerings
FreeConferenceCall.comGoTo Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFreeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
More Pricing Information
Community Pulse
FreeConferenceCall.comGoTo Connect
Top Pros
Top Cons
Features
FreeConferenceCall.comGoTo Connect
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FreeConferenceCall.com
8.7
10 Ratings
6% above category average
GoTo Connect
8.4
169 Ratings
2% above category average
Hosted PBX9.03 Ratings8.5132 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings9.1114 Ratings
User templates7.52 Ratings8.5117 Ratings
Call reports8.18 Ratings7.8143 Ratings
Directory of employee names00 Ratings8.3150 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FreeConferenceCall.com
8.0
8 Ratings
5% below category average
GoTo Connect
8.5
179 Ratings
1% above category average
Answering rules8.01 Ratings8.8157 Ratings
Call recording8.18 Ratings8.1136 Ratings
Call park8.02 Ratings8.7127 Ratings
Call screening8.03 Ratings8.3133 Ratings
Message alerts8.04 Ratings8.4159 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FreeConferenceCall.com
6.4
10 Ratings
25% below category average
GoTo Connect
8.3
143 Ratings
0% above category average
Video conferencing4.76 Ratings8.0102 Ratings
Audio conferencing4.710 Ratings8.3142 Ratings
Video screen sharing8.05 Ratings8.488 Ratings
Instant messaging8.03 Ratings8.582 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FreeConferenceCall.com
8.0
2 Ratings
4% below category average
GoTo Connect
8.0
154 Ratings
4% below category average
Mobile app for iOS8.02 Ratings7.9131 Ratings
Mobile app for Android8.02 Ratings8.1114 Ratings
Best Alternatives
FreeConferenceCall.comGoTo Connect
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreeConferenceCall.comGoTo Connect
Likelihood to Recommend
5.1
(12 ratings)
7.8
(190 ratings)
Likelihood to Renew
10.0
(1 ratings)
6.3
(25 ratings)
Usability
10.0
(1 ratings)
7.8
(78 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
9.5
(2 ratings)
Support Rating
9.5
(3 ratings)
8.3
(53 ratings)
Implementation Rating
10.0
(1 ratings)
8.0
(85 ratings)
Product Scalability
-
(0 ratings)
9.5
(2 ratings)
User Testimonials
FreeConferenceCall.comGoTo Connect
Likelihood to Recommend
FreeConferenceCall.com
FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
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GoTo (formerly LogMeIn)
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
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Pros
FreeConferenceCall.com
  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
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GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Cons
FreeConferenceCall.com
  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Read full review
GoTo (formerly LogMeIn)
  • I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
  • Better integration of GoTo Meeting, which we also use (and like)
  • Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
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Likelihood to Renew
FreeConferenceCall.com
It is so user friendly.
Read full review
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
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Usability
FreeConferenceCall.com
I am and have been extremely pleased with my use of this product.
Read full review
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
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Reliability and Availability
FreeConferenceCall.com
No answers on this topic
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
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Performance
FreeConferenceCall.com
No answers on this topic
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
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Support Rating
FreeConferenceCall.com
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
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GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
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Implementation Rating
FreeConferenceCall.com
It's a no brainer!
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GoTo (formerly LogMeIn)
The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated
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Alternatives Considered
FreeConferenceCall.com
So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Read full review
GoTo (formerly LogMeIn)
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
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Scalability
FreeConferenceCall.com
No answers on this topic
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
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Return on Investment
FreeConferenceCall.com
  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
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GoTo (formerly LogMeIn)
  • This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
  • As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
  • We were able to view attendee analytics and send messages for re-engagement
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call Menu