FreeConferenceCall.com vs Microsoft Teams

• Clear calls, it is easy to hear no matter how many participants are on the call.
• Does not kick participants off, we have up to 40 people on the call and it works fine.
• Easy to remember, the phone number and code is the same so it is easy for staff to recall.
• No busy signals, we can always get through to set up call.

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• Microsoft Teams is a global way to communicate, and we reach to people easily using the tool.
• Microsoft Teams creates a direct chance of file sharing, with no emails or other physical means required.
• We use Microsoft Teams for holding different sessions, which are also recorded.

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• We migrated to a paid Zoom account which has more features.
• The name was a concern for business use.
• Basic reporting was fine.

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• The app does not work well with apple products at all.
• The desktop application does not compete with other remote working platforms.
• The screen-share is the most inconvenient. While presenting you cannot share a single tab/window, you are forced to share your entire screen. There is a privacy concern.
• While presenting on behalf of a colleague, you will have to stop the presentation, mute/unmute then return to the presentation which is disruptive and unprofessional especially when recording.
• The members of the organisation assume guests have the capabilities they have, which guests do not. Microsoft Teams does not work as a social media platform and the guest feature should be abandoned entirely because it is most frustrating for guests.
• Guests invited to Microsoft Teams meetings cannot view multiple video cams while using a browser with a VPN service.
• The activity/meeting feedback window in the app itself is chaotic and can be better organised. I recommend data logs that can be pulled when needed.

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• Saved time on having to meet sales reps in person.
• Goal setting and objectives are much clearer when being able to talk with someone when seeing them. Not having to correct mistakes or clarify things later on because things "weren't clear" isn't much of an issue when a video conference is used.
• Being able to utilize a free option is the ultimate ROI - it costs nothing!

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• A positive impact has been in having to save time for IT staff from not having to deploy other collaboration tools, since Teams is an all-in-one collaboration tool.
• Another positive impact has been in the ability to set permissions for different user groups. This helps to keep things more secure overall.
• One negative impact has been in the extra time it has taken to try and get users up to speed with using the platform. More formal training is required.

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