What users are saying about
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Top Rated
4043 Ratings
18 Ratings
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Score 6.7 out of 100

Microsoft Teams

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Top Rated
4043 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Cloud PBX

    8.8

    FreeConferenceCall.com

    88%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 4/4 features

    Hosted PBX

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    User templates

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Call reports

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Call Management

    8.2

    FreeConferenceCall.com

    82%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call recording

    8.9
    89%
    8 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Message alerts

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.4

    FreeConferenceCall.com

    74%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 4/4 features

    Video conferencing

    5.9
    59%
    6 Ratings
    N/A
    0 Ratings

    Audio conferencing

    7.0
    70%
    10 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.4
    84%
    5 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.7

    FreeConferenceCall.com

    87%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 2/2 features

    Mobile app for iOS

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Project Management

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    7.9

    Microsoft Teams

    79%
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    113 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.2
    72%
    57 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    124 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.6
    76%
    76 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    145 Ratings

    Search

    N/A
    0 Ratings
    7.8
    78%
    132 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.3
    73%
    92 Ratings

    Communication

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Teams

    83%
    Microsoft Teams ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.3
    93%
    159 Ratings

    Notifications

    N/A
    0 Ratings
    8.7
    87%
    157 Ratings

    Discussions

    N/A
    0 Ratings
    9.0
    90%
    148 Ratings

    Surveys

    N/A
    0 Ratings
    7.5
    75%
    81 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.7
    77%
    94 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.1
    81%
    44 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.4
    74%
    41 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    9.1
    91%
    139 Ratings

    File Sharing & Management

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.1

    Microsoft Teams

    81%
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.1
    81%
    100 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    126 Ratings

    Audio files

    N/A
    0 Ratings
    8.1
    81%
    128 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.5
    85%
    135 Ratings

    Access control

    N/A
    0 Ratings
    8.2
    82%
    120 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.1
    81%
    93 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.7
    77%
    47 Ratings

    Device sync

    N/A
    0 Ratings
    8.3
    83%
    99 Ratings

    Attribute Ratings

    • FreeConferenceCall.com is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
    • Microsoft Teams is rated higher in 1 area: Likelihood to Recommend
    • FreeConferenceCall.com and Microsoft Teams are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    6.4

    FreeConferenceCall.com

    64%
    12 Ratings
    8.5

    Microsoft Teams

    85%
    239 Ratings

    Likelihood to Renew

    10.0

    FreeConferenceCall.com

    100%
    1 Rating
    9.6

    Microsoft Teams

    96%
    7 Ratings

    Usability

    10.0

    FreeConferenceCall.com

    100%
    1 Rating
    8.1

    Microsoft Teams

    81%
    53 Ratings

    Support Rating

    9.5

    FreeConferenceCall.com

    95%
    6 Ratings
    7.9

    Microsoft Teams

    79%
    195 Ratings

    Implementation Rating

    10.0

    FreeConferenceCall.com

    100%
    2 Ratings
    10.0

    Microsoft Teams

    100%
    1 Rating

    Contract Terms and Pricing Model

    FreeConferenceCall.com

    N/A
    0 Ratings
    5.7

    Microsoft Teams

    57%
    7 Ratings

    Professional Services

    FreeConferenceCall.com

    N/A
    0 Ratings
    6.3

    Microsoft Teams

    63%
    7 Ratings

    Likelihood to Recommend

    FreeConferenceCall.com

    FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
    Chris Martino | TrustRadius Reviewer

    Microsoft Teams

    Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
    Robin Martin | TrustRadius Reviewer

    Pros

    FreeConferenceCall.com

    • The online portal to access call details and recordings is very easy to use.
    • The functions that are offered beyond the free plan are competitive with other providers.
    • I feel that our calls are secure with our own personal access codes and the same number always being used.
    Amy O'Day | TrustRadius Reviewer

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Chris Gomez, SPHR | TrustRadius Reviewer

    Cons

    FreeConferenceCall.com

    • Recently callers cannot get onto the call
    • Users on the call get bumped off
    • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
    • I found customer service representatives rude and dismissive
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
    • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
    • There is a limit to PIN 15 chats a favourites. This count should be increased.
    RAJESH VENGILOT | TrustRadius Reviewer

    Pricing Details

    FreeConferenceCall.com

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $4 per month

    FreeConferenceCall.com Editions & Modules

    Edition
    Suggested Amount$41
    Average Amount$8.211
    Market Rate$151
    Pay what you canCustomized
    1. per month
    2. none
    Additional Pricing Details
    Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

    Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    Likelihood to Renew

    FreeConferenceCall.com

    FreeConferenceCall.com 10.0
    Based on 1 answer
    It is so user friendly.
    Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 9.6
    Based on 7 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Phil Parrish | TrustRadius Reviewer

    Usability

    FreeConferenceCall.com

    FreeConferenceCall.com 10.0
    Based on 1 answer
    I am and have been extremely pleased with my use of this product.
    Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 53 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Anonymous | TrustRadius Reviewer

    Support Rating

    FreeConferenceCall.com

    FreeConferenceCall.com 9.5
    Based on 6 answers
    I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
    Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 195 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Rishav Raj | TrustRadius Reviewer

    Implementation Rating

    FreeConferenceCall.com

    FreeConferenceCall.com 10.0
    Based on 2 answers
    It's a no brainer!
    Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 1 answer
    I find everything I need for my day-to-day work.
    Sarath Kumar Pujari | TrustRadius Reviewer

    Alternatives Considered

    FreeConferenceCall.com

    So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
    Doug Mancosky | TrustRadius Reviewer

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    FreeConferenceCall.com

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 5.7
    Based on 7 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Anonymous | TrustRadius Reviewer

    Professional Services

    FreeConferenceCall.com

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 7 answers
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Asik Jaman | TrustRadius Reviewer

    Return on Investment

    FreeConferenceCall.com

    • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
    • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
    • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
    Amy O'Day | TrustRadius Reviewer

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Anonymous | TrustRadius Reviewer

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