TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreeConferenceCall.com

    Score5.6 out of 10
    N/AFreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google Calendar.

    $4

    per month

    RingEX

    Score8.8 out of 10
    N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $20

    per month

    Pricing
    FreeConferenceCall.comRingEX
    Editions & Modules
    Suggested Amount
    $4
    per month
    Average Amount
    $8.21
    per month
    Market Rate
    $15
    per month
    Pay what you can
    Customized
    No answers on this topic
    Offerings
    Pricing Offerings
    FreeConferenceCall.comRingEX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFreeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.Pricing is /user/month paid annually. Pricing increases when paid monthly. Core - $20/month (paid monthly) Advanced - $25/month (paid monthly) Ultra - $35/month (paid monthly) Customer Engagement Bundle - contact us for pricing
    More Pricing Information
    Community Pulse
    FreeConferenceCall.comRingEX
    Considered Both Products
    FreeConferenceCall.com
    No answer on this topic
    RingCentral
    No answer on this topic
    Key User Insights
    Would buy again
    78%
    Would buy again
    7 Answers
    89%
    Would buy again
    167 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    93%
    Delivers good value for the price
    156 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    8 Answers
    92%
    Happy with the feature set
    173 Answers
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    90%
    Lived up to sales and marketing promises
    137 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    8 Answers
    88%
    Implementation went as expected
    149 Answers
    Features
    FreeConferenceCall.comRingEX
    Cloud PBX
    Comparison of Cloud PBX features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    8.7
    10 Ratings
    9% above category average
    RingEX
    8.5
    211 Ratings
    0% above category average
    Hosted PBX9.03 Ratings9.1118 Ratings
    Multi-level Interactive Voice Response (IVR)10.02 Ratings8.6161 Ratings
    User templates7.52 Ratings00 Ratings
    Call reports8.18 Ratings00 Ratings
    Directory of employee names00 Ratings8.8196 Ratings
    Call Management
    Comparison of Call Management features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    8.0
    8 Ratings
    3% below category average
    RingEX
    9.0
    220 Ratings
    3% above category average
    Answering rules8.01 Ratings8.9206 Ratings
    Call recording8.18 Ratings8.7190 Ratings
    Call park8.02 Ratings8.7171 Ratings
    Call screening8.03 Ratings8.7179 Ratings
    Message alerts8.04 Ratings8.9207 Ratings
    Business SMS/External Messaging00 Ratings9.226 Ratings
    Online Fax00 Ratings9.523 Ratings
    Voicemail Transcription00 Ratings9.326 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    6.4
    10 Ratings
    21% below category average
    RingEX
    -
    Ratings
    Video conferencing4.76 Ratings00 Ratings
    Audio conferencing4.710 Ratings00 Ratings
    Video screen sharing8.05 Ratings00 Ratings
    Instant messaging8.03 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    8.0
    2 Ratings
    2% above category average
    RingEX
    9.3
    194 Ratings
    5% above category average
    Mobile app for iOS8.02 Ratings9.2170 Ratings
    Mobile app for Android8.02 Ratings9.4151 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    -
    Ratings
    RingEX
    9.5
    23 Ratings
    12% above category average
    High quality audio00 Ratings9.525 Ratings
    High quality video00 Ratings9.423 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    -
    Ratings
    RingEX
    9.9
    18 Ratings
    15% above category average
    Desktop sharing00 Ratings9.921 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    -
    Ratings
    RingEX
    9.7
    19 Ratings
    12% above category average
    Calendar integration00 Ratings9.222 Ratings
    Meeting initiation00 Ratings9.922 Ratings
    Record meetings / events00 Ratings9.920 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    -
    Ratings
    RingEX
    8.7
    14 Ratings
    5% above category average
    Live chat00 Ratings8.717 Ratings
    Online Events Security
    Comparison of Online Events Security features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    -
    Ratings
    RingEX
    8.9
    21 Ratings
    11% above category average
    User authentication00 Ratings8.621 Ratings
    Participant roles & permissions00 Ratings9.223 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of FreeConferenceCall.com and RingEX
    Feature
    FreeConferenceCall.com
    -
    Ratings
    RingEX
    9.0
    21 Ratings
    6% above category average
    Centralized communications management00 Ratings9.521 Ratings
    Team messaging00 Ratings9.220 Ratings
    Team document sharing00 Ratings8.517 Ratings
    Call and meeting analytics00 Ratings9.023 Ratings
    Best Alternatives
    FreeConferenceCall.comRingEX
    Small Businesses
    CallFire
    Score9.7 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreeConferenceCall.comRingEX
    Likelihood to Recommend
    5.2
    (12 ratings)
    9.0
    (228 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.9
    (15 ratings)
    Usability
    10.0
    (1 ratings)
    8.7
    (11 ratings)
    Availability
    -
    (0 ratings)
    9.4
    (158 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    9.5
    (3 ratings)
    5.3
    (28 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.1
    (6 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    FreeConferenceCall.comRingEX
    Likelihood to Recommend
    FreeConferenceCall.com
    FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
    Incentivized
    Read full review
    RingCentral
    Everything just works. The interface is easily the best we've used or tested. The applications available are so good that it was easy to move away from using a desk phone. The admin interface is also easily the best we've used or tested.The licensing model for Teams integration is our only currently minor issue. I'm hopeful that will improve as we would love to integrate.
    Incentivized
    Read full review
    Pros
    FreeConferenceCall.com
    • The online portal to access call details and recordings is very easy to use.
    • The functions that are offered beyond the free plan are competitive with other providers.
    • I feel that our calls are secure with our own personal access codes and the same number always being used.
    Incentivized
    Read full review
    RingCentral
    • Quick provision of new numbers to match business requirements.
    • Per-user and per-queue routing options to allow calls to end where you want (e.g., forwarding, multi-user answering, etc).
    • Geographically wide deployments - we have numbers from all across the globe, and we can stand up numbers even where we have no geographical presence.
    • No-hardware deployments. There is no need for on-premises hardware if you don't need it.
    • Bulletproof platform, we so rarely have any significant issues or widespread outages.
    Read full review
    Cons
    FreeConferenceCall.com
    • Recently callers cannot get onto the call
    • Users on the call get bumped off
    • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
    • I found customer service representatives rude and dismissive
    Read full review
    RingCentral
    • It will be nice to have more text room monthly.
    • Providing clear instructions on how to access features, as most features are buried in the tabs.
    • The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.
    Incentivized
    Read full review
    Likelihood to Renew
    FreeConferenceCall.com
    It is so user friendly.
    Incentivized
    Read full review
    RingCentral
    We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
    Incentivized
    Read full review
    Usability
    FreeConferenceCall.com
    I am and have been extremely pleased with my use of this product.
    Incentivized
    Read full review
    RingCentral
    They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
    Read full review
    Reliability and Availability
    FreeConferenceCall.com
    No answers on this topic
    RingCentral
    Because it works great. In case there's a Wi-Fi issue, communication does not stop because the mobile app can be use with regular cell phone data. During one year + 3 months I've have the service, there's been only one time when there were issues on RingEX's side; however, the time of resolution was on the same day.
    Incentivized
    Read full review
    Performance
    FreeConferenceCall.com
    No answers on this topic
    RingCentral
    Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
    Incentivized
    Read full review
    Support Rating
    FreeConferenceCall.com
    I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
    Incentivized
    Read full review
    RingCentral
    Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
    Incentivized
    Read full review
    In-Person Training
    FreeConferenceCall.com
    No answers on this topic
    RingCentral
    I really didn't know all the capabilities
    Incentivized
    Read full review
    Implementation Rating
    FreeConferenceCall.com
    It's a no brainer!
    Incentivized
    Read full review
    RingCentral
    If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
    Incentivized
    Read full review
    Alternatives Considered
    FreeConferenceCall.com
    So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
    Incentivized
    Read full review
    RingCentral
    We are using these products like (Skype, Voip, TextNow, and Second line), but comparatively these products the RingEX has a good performance, because while we were using the other platform, we didn't get proper communication, we couldn't reach out the candidate, we lags to much into spam number, we couldn't communicate properly and the textnow we couldn't sigin sometime. When we start to use RingEX, we get much better productivity and proper communication with our clients.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    FreeConferenceCall.com
    No answers on this topic
    RingCentral
    not to sign up for it or give them any money for a product that does not work
    Read full review
    Scalability
    FreeConferenceCall.com
    No answers on this topic
    RingCentral
    We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
    Incentivized
    Read full review
    Return on Investment
    FreeConferenceCall.com
    • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
    • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
    • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
    Incentivized
    Read full review
    RingCentral
    • Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
    • Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.
    Incentivized
    Read full review
    ScreenShots