Freshchat vs. UserIQ

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshchat
Score 8.6 out of 10
N/A
Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses can use Freshchat's messaging…
$15
Per Agent per month , billed annually
UserIQ
Score 8.0 out of 10
N/A
UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journeyN/A
Pricing
FreshchatUserIQ
Editions & Modules
Growth
$15
Per Agent per month , billed annually
Pro
$39
Per Agent per month , billed annually
Enterprise
$69.00
Per Agent per month , billed annually
No answers on this topic
Offerings
Pricing Offerings
FreshchatUserIQ
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$15 per AgentNo setup fee
Additional Details
More Pricing Information
Community Pulse
FreshchatUserIQ
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
FreshchatUserIQ
Security
Comparison of Security features of Product A and Product B
Freshchat
-
Ratings
UserIQ
10.0
3 Ratings
15% above category average
Role-based user permissions00 Ratings10.03 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Freshchat
-
Ratings
UserIQ
9.3
5 Ratings
9% above category average
API00 Ratings7.14 Ratings
Integration with Salesforce.com00 Ratings10.03 Ratings
Integration with Marketo00 Ratings9.01 Ratings
Integration with Eloqua00 Ratings10.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Freshchat
-
Ratings
UserIQ
7.8
4 Ratings
10% below category average
Product usage00 Ratings8.04 Ratings
Help desk / support tickets00 Ratings7.54 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Freshchat
-
Ratings
UserIQ
8.0
4 Ratings
3% below category average
NPS surveys00 Ratings7.14 Ratings
Sponsor tracking00 Ratings9.01 Ratings
Customer profiles00 Ratings8.53 Ratings
Automated workflow00 Ratings6.14 Ratings
Internal collaboration00 Ratings9.02 Ratings
Customer health scoring00 Ratings9.04 Ratings
Customer segmentation00 Ratings7.54 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Freshchat
-
Ratings
UserIQ
9.5
3 Ratings
16% above category average
Customer health trends00 Ratings10.02 Ratings
Engagement analytics00 Ratings8.53 Ratings
Revenue forecasting00 Ratings10.01 Ratings
Dashboards00 Ratings9.53 Ratings
Best Alternatives
FreshchatUserIQ
Small Businesses
Gist
Gist
Score 9.6 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshchatUserIQ
Likelihood to Recommend
9.0
(24 ratings)
7.5
(6 ratings)
Likelihood to Renew
9.5
(2 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
8.1
(2 ratings)
Support Rating
9.0
(1 ratings)
9.5
(2 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
FreshchatUserIQ
Likelihood to Recommend
Freshworks Inc
its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
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UserIQ
In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
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Pros
Freshworks Inc
  • Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
  • It is quite proactive and has rich media campaigns to segment and target audiences.
  • Freshchat is also one of my favorite software because it offers seamless integration with apps.
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UserIQ
  • Have a really easy way to tag features and know what you're tracking.
  • Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
  • Some interesting dashboard views and you can slice users/accounts many different ways.
  • Pretty user-friendly interface.
  • Easy to collect qualitative data (nps, survey, etc.).
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Cons
Freshworks Inc
  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
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UserIQ
  • Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!
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Likelihood to Renew
Freshworks Inc
Because all my work is based on fresh disk
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UserIQ
No answers on this topic
Usability
Freshworks Inc
I think this is the best evaluation in my opinion
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UserIQ
This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
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Support Rating
Freshworks Inc
I think this is the right assessment in my opinion
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UserIQ
Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.
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Implementation Rating
Freshworks Inc
I hope to show new users data because this can save a lot of time
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UserIQ
No answers on this topic
Alternatives Considered
Freshworks Inc
I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.
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UserIQ
When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
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Return on Investment
Freshworks Inc
  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
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UserIQ
  • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
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ScreenShots

Freshchat Screenshots

Screenshot of Team InboxScreenshot of MarketplaceScreenshot of Chatbots