FRONTLINE Selling vs. Gong

The simulation is a great way to learn the process. I had zero knowledge of logistics when I first started and by using the simulator, I realized that I just needed to follow the process. My job wasn't to explain to people what we do on the phone call; my job is to actually book that phone call for my superiors to take.

Incentivized

Gong does what I need to do without me having to think about it at all. It records the calls I need to record, cuts out blank space at the beginning and end of those calls, has a super accurate call transcript, groups the calls by customer the way I need and makes it super easy to search through past calls, and has AI summary tools that make it so I can find exactly what I need without having to comb through. Gong makes me exponentially better at my job. I am very grateful to have it as a tool.

Incentivized

• Training
• Integration
• Customer service.

• integrations with salesforce, zoom, google mail + meet
• flows for communication automation - really nice flow editor which allows to define multiple steps (omnichannel e.g. mail + linkedin), select if it's an auto-step or a manual one with a reminder, use templates, blocks with dynamic elements and more
• stats and insights which help understand how you do

Incentivized

• Maybe sprucing up the website a bit
• Make new simulation recordings--it gets old listening to the same people's names every day

Incentivized

• If you forgot to add Gong to your meeting, the Gong bot will take a while (a minute or so) to be added. This might lead to you losing some time for the meeting recording.
• A quicker way to get the 'Share with customer' URL. I often have to go through a few clicks before getting it.

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

I gave it a 9 here because Gong is well-suited for being a one-stop-shop for call listening as a while. The reason I didn't rate it a 10 is the UI can sometimes be a bit tough to navigate and figure out where to do certain actions.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

We've only using FRONTLINE Selling.

Incentivized

I've used Chorus at a past company. It seems to do the transcriptions similarly accurately to Gong. Good enough call recording. The call feedback can be done too although maybe not as easily. I do not believe Chorus can create call playlists. I do feel there are a lot less analytics pieces to Chorus too. There are many feature addons in Gong to help sales motions.

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• We’ve almost doubled our meeting rate.
• It takes less time to book the meetings.
• Provides a solid process for discovery calls.

• Positive - allowed to review calls and find key points to focus on. Save time instead of having to review notes
• Positive - allowed to share recordings and notifying when the call has been reviewed. This means you can follow up in a timely matter
• Positive - Allows for managers to provide feedback

Incentivized