Likelihood to Recommend The simulation is a great way to learn the process. I had zero knowledge of logistics when I first started and by using the simulator, I realized that I just needed to follow the process. My job wasn't to explain to people what we do on the phone call; my job is to actually book that phone call for my superiors to take.
Read full review Great for delivering insight on which personas are engaging with the material shared. If I've had multiple meetings with personas, but they have not engaged with my proposal, I'm now able to understand the priority of our partnership and how it ranks within their other initiatives.
Read full review Pros Training Integration Customer service. Read full review From an admin perspective, the platform is very easy to navigate, build and launch new content and informational pages for our team. The search feature within the platform is very accurate and does a great job of curating the top content based off of what our reps are looking for. The ability for our reps to hit 'edit in word online' or 'edit in Excel online' is great because our reps don't have to download a doc, edit it and then re-upload into the system. Any changes they make are auto-saved and stored right in Highspot. They can then present straight from the platform. Read full review Cons Maybe sprucing up the website a bit Make new simulation recordings--it gets old listening to the same people's names every day Read full review The mobile platform is not as user-friendly, missing some of the ease of use from a mobile device. The Help section is not as comprehensive or accurate. Often a search yields answers that are not relevant to the issue trying to be resolved. Content can only be sorted alphabetically or by date, it would be useful to be able to sort by author or department as well. Read full review Likelihood to Renew I love Highspot, it saves me a ton of time every single day. I like how my correspondence looks professional and I know what I'm sending is accurate and company approved. I'm able to add it to an email template in seconds and choose multiple brochures if it fits the information the student wants or requested. I can also customize templates to make them company specific when appropriate
Read full review Usability I use Highspot every day. It is basically my go-to spot to find anything I need to know about the product, like pricing and internal processes. It also helps me provide value-added emails to my prospects with extreme ease. Without Highspot I would not have the current success that I have right now in sales.
Read full review Support Rating I have not needed any customer support until now, I guess this is because they work on a proactive maintenance of the platform. We have an internal team working with Highspot so if I need help I go to my internal team not directly to Highspot. I have never heard any complaints.
Read full review Alternatives Considered We've only using FRONTLINE Selling.
Read full review Dropbox was sufficient for storing content in an easy to access space but, provided us no value beyond that. SharePoint actually made us less productive due to the amount of time our sales team had to spend searching for the right piece of content. Neither solution provided us any analytics as to what content was being used/engaged with.
Highspot provided us with intuitive content search and organization with the ability to tag keywords, search queries, and fine-tune categorization of all of our content. Highspot also provided us with direct feedback when our customer or prospective customers were viewing content which enabled us to follow-up at the perfect time and was directly attributed to several closed won opportunities. Their Outlook integration is the icing on the top as it allows our sales team to share content, access email templates, and link communication back to
Salesforce without ever having to leave the email client. With these features combined Highspot has made me drastically more productive and efficient in my work.
Read full review Return on Investment We’ve almost doubled our meeting rate. It takes less time to book the meetings. Provides a solid process for discovery calls. Read full review Highspot has created more efficiency within our Sales team as reps no longer have to "hunt" for up-to-date collateral Highspot helps us understand what collateral gets deals in pipeline Highspot aids in new employees getting ramped easier and faster with one location to review training content Read full review ScreenShots