Highspot Save Me a Ton of Time and is Always Up to Date!
Updated October 27, 2021

Highspot Save Me a Ton of Time and is Always Up to Date!

April Risberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Highspot

We use Highspot daily, our marketing team updates brochures we can use from Highspot that are always current and updated. We can also add forms and documents in Highspot that we use regularly and want to add as the Highspot attachment where a receiver can see the snippet of the attachment before opening it. It looks more professional and I save a ton of time having all my documents in one place and consistently updated. I would not want to go without Highspot, it saves me a ton of time sending out multiple emails a day addressing different products and levels of interest.
  • Saves me time daily
  • Organizes my brochures and are current
  • Keeps my frequently used ones at the top and easy to find
  • Shares documents with everyone so we are consistent when sending current materials
  • Looks professional and easy to use
  • Add a date for when the brochure was last updated and by whom
  • Point out possible duplicates of brochures
  • Ease of use
  • Marketing and sales can use it in harmony
  • Integrates well with our Gmail and Groove
  • Reporting
  • Saving sales people time every day
  • Easy to use and maintain
  • Visibility into what is being viewed by the recipient
We use Highspot in conjunction with our other programs and it works great. We are able to use the features and functions from each to help us with our daily outreach and have an idea of what is working and what isn't.

Do you think Highspot delivers good value for the price?

Not sure

Are you happy with Highspot's feature set?


Did Highspot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Highspot go as expected?

I wasn't involved with the implementation phase

Would you buy Highspot again?


Everyday use, our clients will always receive current brochures updated by our amazing marketing team. Highspot makes our emails look professional and trusted since they can see what the brochure is and makes it desirable to open. Highspot is easy to use, it integrates with Gmail and Groove.

Using Highspot

50 - We use Highspot in all level and divisions of our sales organizaion accross multiple markets/education offerings. We have individuals in enrollment on up to b2b representatives who work with the different clientes within the organization, our marketing deparment crafts and delivers the messages and maintains them for the various departments as well as our management to ensure consistent messaging accross the various business units.
10 - My understanding is our management team to ensure consistent messaging accross the different business units, our marketing teams to ensure the messaging matches our brand and appropriate messaging for the various platforms as well as customization for products that are offered to various b2b customers as well as other back end individuals to ensure Highspot is working appropriately in conjunction with our email and Groove so we can provide and see reporting on opens and client engagement.
  • Customization accross the different products for our various clients
  • Consistency in messaging and look of correspondence
  • Tracking and open rates
  • Easily send multiple messages and customize what is being sent
  • Integrate with muiltiple platforms, i.e. Groove, SalesForce, gmail
  • Recipients seem to open and trust the brochure and open it
  • I would like to see automatic updats happen in brochures that have been sent
  • It would be neat to see if the brochure has been shared and how many times it's been opened
  • Integration with other platforms it doesn't offer today
I love Highspot, it saves me a ton of time every single day. I like how my correspondence looks professional and I know what I'm sending is accurate and company approved. I'm able to add it to an email template in seconds and choose multiple brochures if it fits the information the student wants or requested. I can also customize templates to make them company specific when appropriate.

Evaluating Highspot and Competitors

Highspot Support

We had webinars done by Highspot and they offered name and contact information for support if and when needed. I found this extremely helpful and supportive as we had either internal support or direct support. This can make a big difference in time and response when and if you encounter a problem.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I'm not sure what our company decided on in terms of support but it seems we always have fast and easy resolution whenever needed. Everything is resolved timely and seems simple to explain needs and are easily and quickly corrected. I don't have any complaints as a user when it comes to the support we have either internally or externally.
Yes - Yes, it was approximately 48 hours for resolution, when I reported the issue I talked to someone in our internal marketing team, they were already aware of the issue and it was resolved in 48 hours. I didn't have to make multiple requests or explanaions, it was simple and timely. I didn't receive a notice that it was fixed but I know it was reasonably quick.
I'm sorry I don't have a specific example; however, I have not been dissappointed in all the years I've been using this product. I still use it every day and it's still one of my favorite products as a salesperson this is a great communication tool and I can always rely on it's efficiency and ease of use.

Using Highspot

I find Highspot incredibly easy to use. I use it constantly and when it's updated by our marketing team I don't have to be involved I just keep sending what I need and it's there when it's available. Our Marketing team can see what's working and what's not, who is using what, etc and they are able to make updates and changes when needed.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Professional looking emails
  • Brochures are up to date
  • Insert brochures into templates