Highspot Save Me a Ton of Time and is Always Up to Date!
Updated October 27, 2021
Highspot Save Me a Ton of Time and is Always Up to Date!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Highspot
We use Highspot daily, our marketing team updates brochures we can use from Highspot that are always current and updated. We can also add forms and documents in Highspot that we use regularly and want to add as the Highspot attachment where a receiver can see the snippet of the attachment before opening it. It looks more professional and I save a ton of time having all my documents in one place and consistently updated. I would not want to go without Highspot, it saves me a ton of time sending out multiple emails a day addressing different products and levels of interest.
Pros
- Saves me time daily
- Organizes my brochures and are current
- Keeps my frequently used ones at the top and easy to find
- Shares documents with everyone so we are consistent when sending current materials
- Looks professional and easy to use
Cons
- Add a date for when the brochure was last updated and by whom
- Point out possible duplicates of brochures
- Ease of use
- Marketing and sales can use it in harmony
- Integrates well with our Gmail and Groove
- Reporting
- Saving sales people time every day
- Easy to use and maintain
- Visibility into what is being viewed by the recipient
- Salesforce.com and Groove
We use Highspot in conjunction with our other programs and it works great. We are able to use the features and functions from each to help us with our daily outreach and have an idea of what is working and what isn't.
Do you think Highspot delivers good value for the price?
Not sure
Are you happy with Highspot's feature set?
Yes
Did Highspot live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Highspot go as expected?
I wasn't involved with the implementation phase
Would you buy Highspot again?
Yes
Using Highspot
50 - We use Highspot in all level and divisions of our sales organizaion accross multiple markets/education offerings. We have individuals in enrollment on up to b2b representatives who work with the different clientes within the organization, our marketing deparment crafts and delivers the messages and maintains them for the various departments as well as our management to ensure consistent messaging accross the various business units.
10 - My understanding is our management team to ensure consistent messaging accross the different business units, our marketing teams to ensure the messaging matches our brand and appropriate messaging for the various platforms as well as customization for products that are offered to various b2b customers as well as other back end individuals to ensure Highspot is working appropriately in conjunction with our email and Groove so we can provide and see reporting on opens and client engagement.
- Customization accross the different products for our various clients
- Consistency in messaging and look of correspondence
- Tracking and open rates
- Easily send multiple messages and customize what is being sent
- Integrate with muiltiple platforms, i.e. Groove, SalesForce, gmail
- Recipients seem to open and trust the brochure and open it
- I would like to see automatic updats happen in brochures that have been sent
- It would be neat to see if the brochure has been shared and how many times it's been opened
- Integration with other platforms it doesn't offer today
Evaluating Highspot and Competitors
Not Sure
Highspot Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I'm not sure what our company decided on in terms of support but it seems we always have fast and easy resolution whenever needed. Everything is resolved timely and seems simple to explain needs and are easily and quickly corrected. I don't have any complaints as a user when it comes to the support we have either internally or externally.
Yes - Yes, it was approximately 48 hours for resolution, when I reported the issue I talked to someone in our internal marketing team, they were already aware of the issue and it was resolved in 48 hours. I didn't have to make multiple requests or explanaions, it was simple and timely. I didn't receive a notice that it was fixed but I know it was reasonably quick.
I'm sorry I don't have a specific example; however, I have not been dissappointed in all the years I've been using this product. I still use it every day and it's still one of my favorite products as a salesperson this is a great communication tool and I can always rely on it's efficiency and ease of use.
Using Highspot
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Professional looking emails
- Brochures are up to date
- Insert brochures into templates
- None
Comments
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