Likelihood to Recommend
I use it extensively in the onboarding process with new reps. It makes my job of onboarding much more efficient because I am able to give new hires the document title and let them look it up on their computer. This serves several purposes; reduction in paper costs for printing docs, reduction in time spent printing, and an immediate familiarization of the reps with how to use the tool. We also use it extensively in prospecting and track the effectiveness of varied approaches so we can refine what works and what does not.
- Track interactions with your documents.
- The ability to create and share custom pitches within just a few clicks.
Representative in SalesInformation Services Company, 501-1000 employees
- Sometimes it doesn't track accurately at all times. Ie: My contact has looked at the material based on a follow-up conversation but highspot didn't record that.
- It'd be nice if you could see how much time a prospect spends on different parts of a marketing video rather than just being notified that your prospect viewed the video.
- It'd be nice to "pitch" multiple documents at once without having to do it through a "Template".
Employee in SalesInternet Company, 201-500 employees
Based on 1 answer
Has a lot of advanced features, but they could make it a bit easier to navigate and learn.Requires additional training to really learn all of the powerful features of Highspot like pitches and analyticsSidebar is easy to navigate types of content. Gets more difficult when you are trying to see the individual actions you can take for each piece of content
Based on 1 answer
Used at previous company and had almost no integration capabilities. With integration, collateral won't be shared and the tool won't be used.
Representative in SalesInformation Services Company, 201-500 employees
Return on Investment
- We moved from SharePoint to Highspot and it has had a very positive impact on our ability to deliver services more effectively, consistently and efficiently. I do not have any data to show time saved searching for content, but there is no doubt that it has impacted the speed with which the team can locate, utilize and/or distribute important resources.
Director in Customer ServiceComputer Software Company, 201-500 employees
Premium Consulting/Integration Services
Entry-level set up fee?