FrontSpin vs. Orum

Works extremely well for an SDR/BDR team whose main focus is outreach through phone calls. Less appropriate for organizations looking for email cadence or a Salesforce add-on to work within Salesforce.

Orum is perfectly suited to any company that has a large team of SDRs hitting the phones regularly. The way it utilises data and lists is immense, and the power of it's parallel dialler means any high volume sales team is going to thrive using it. I found that the salesfloor feature is super useful for team morale and coaching, especially with the live listen feature. It also helps with in-team competitions, as all users can see and use the statistics, helping to drive motivation and achieve better results

Incentivized

• Recording of calls and attaching to SFDC records
• Campaign lists
• Cost

Incentivized

• Streamlines the dialing process. Reps can easily move from dialing one prospect to the next.
• Easily integrates with Outreach & Salesforce to ensure the correct data is fed to the correct Rep at the correct time.
• Gives our leadership the ability to listen & coach on live calls
• Easily manage users within the app - licensing and permissions are simple.

Incentivized

• Ability to see Salesforce 'Event' types in the lead record.
• Make column edits sticky
• Keep doing a great job guys, love your product!

Incentivized

• Calls get cut off more regularly than I would expect. I am not sure if that is an issue on Orum's end, but I don't think it is a network issue either so I am not sure why.
• In the search lists, it would be nice if we could add favorite cadences or separate by our own.

Incentivized

Trained a new recruit on FrontSpin in one session. It's very intuitive.

Incentivized

Orum has truly leveled up my calling abilities like no tool has. Its intuitive UI, rapid auto-dialer, and customizability have made it my go-to call tool. There may be slight improvements to be made from a CRM integration standpoint (much of which isn't Orum's fault because outreach doesn't give data), but beyond that I would give a strong recommendation for users looking to implement personalization at scale.

Incentivized

They do well with their support. Wait times are low, and they are eager to help.

Incentivized

I have not needed to interact with their support team yet, so I cannot give a valid response. So far, their tool is simple and straightforward to use.

The cost of ConnectLeader far outweighed the benefits in our specific case and didn't have most of the functions of Frontspin. Salesforce's and HubSpot's dialer aren't power dialers so you can't load a list and go. That is a HUGE benefit of FrontSpin.

Incentivized

Orum is levels above Aircall. I experienced a lot of connectivity issues with Aircall—especially call drops, poor audio quality, and “infinite” ringing. I have not experienced any connectivity issues with Orum so far. Orum also goes the extra mile with its HubSpot CRM integration and multi-dialing capabilities.

Incentivized

• It has helped us make a lot more calls and keep track of activities done throughout the day.
• It helps us keep a certain number of calls for each day.

Incentivized

• As a BDR, setting meetings is how I get most of my Bonus, and Orum has allowed me to do this more easily by reaching more prospects
• Whereas before I may only be able to make 500 calls a week if I really grinded, I can make 1,000+ calls a week using Orum even easier
• Orum's masking of my number has allowed me to get on the phone with folks that had seemingly been ghosting me for months, which has allowed me to grow my business

Incentivized